Product Warranty

www.bilsteinUS.com

BILSTEIN of America - Limited Lifetime Warranty

GENERAL WARRANTY DETAILS

ThyssenKrupp Bilstein of America warrants its gas pressure shock absorbers against defects in workmanship

and materials for as long as you, the original purchaser, own your car. If a shock/strut malfunctions and Bilstein

determines it to be defective, we will either replace it or repair it depending on the term of the warranty based on

the assembly’s model type.

WARRANTY DETAILS FOR TC (B4) / C / HD (B6) / Sport (B8) / BTS (B12) / PSS (B14) / PSS9 & PSS10 (B16)

/ 5100 (Application Speciﬁ c) GAS PRESSURE SHOCKS

LIMITED LIFETIME WARRANTY

Bilstein warrants to the original retail purchaser that, for the life of each Gas Pressure Shock, this product shall be

free from defects in material and workmanship. Proof of purchase is required process warranty. Please return

product to the original place of purchase.

WARRANTY RESTRICTIONS

The limited warranties set forth above do not cover normal wear and tear and are non-transferable.

There are only a few speciﬁ c exceptions to this warranty. They include:

• Original equipment shock absorbers - which are warrantied by the vehicle manufacturer

• Improper installation

• Racing, driving competition or off-road use

• Use on modiﬁ ed or other than Bilstein-recommended vehicles

• Bent or broken rods showing abuse or abnormal wear

Surface ﬁ nish, boot or mounting hardware such as, but not limited to, rubber bushings, as well as labor charges

are not covered by any of the foregoing limited warranties.

Bilstein’s liability for a defective shock absorber is limited to replacement of shock with a new or reconditioned Bil-

stein shock absorber. Repair or replacement as provided by this warranty is customer’s sole and exclusive remedy

in the event of a product failure. Manufacturer shall not be liable for any incidental, consequential or other dam-

ages resulting from the disassembly, handling, installation, service, repair or use of this product. Some States do

not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply

to you.

This warranty gives you speciﬁ c legal rights, and you may also have other rights which vary from State to State.

Note: Other exclusions may or may not apply in certain states or rare circumstances.

WARRANTY PROCESSING

1. Proof of purchase is required to process all warranties.

2. If possible check the suspect shock/strut for possible failure using the attached directions.

3. If the shock/strut assembly qualiﬁ es as defective return it to your place of purchase accompanied by a

copy of the proof of purchase. Include all contact information including a description of the problem/failure.

For additional information about our warranty, please contact our Warranty Hotline by phone at 1(800) 370-9522

or email at warranty@bilsteinUS.com.

PAGE 1
BILSTEIN of America - Limited Lifetime Warranty GENERAL WARRANTY DETAILS ThyssenKrupp Bilstein of America warrants its gas pressure shock absorbers against defects in workmanship and materials for as long as you, the original purchaser, own your car. If a shock/strut malfunctions and Bilstein determines it to be defective, we will either replace it or repair it depending on the term of the warranty based on the assembly’s model type.
PAGE 2
BASIC WARRANTY INSPECTION RETURN PROCEDURES: CONDITION ACTION CONDITION ACTION Coating of film on shock body or piston rod. A completely normal occurrence, not defective NO REPLACEMENT NECESSARY. Compression depth seems off--check by fully compressing shock and comparing distance "x" to that of a new shock, same part number. If variance between old and new shock exceeds 3/8" (10mm), old shock is defective. INCLUDE NOTE DESCRIBING PROBLEM, RETURN FOR REPLACEMENT.