User Manual

AN IMPORTANT MESSAGE TO OUR CUSTOMERS:
BIOBIDET Authorized Dealer and Warranty Statement
BIOBIDET is firmly committed to providing our customers with best in class, reliable products
through authorized dealers. Our policy is to honor product warranties and to perform services
only on products purchased from an authorized BIOBIDET dealer and only accompanied by a
receipt or proof of purchase. If you purchase a BIOBIDET product from an unauthorized dealer
or if the original factory serial number has been removed, defaced or altered, your BIOBIDET
warranty will not be valid.
If you return an item to BIOBIDET for replacement, and that item is verified as either counterfeit
or a product not manufactured by BIOBIDET, you will be notified via e-mail or phone with
instructions for retrieving your item. You will have a maximum of 3 business days to request that
the item be shipped back to you at your cost. This cost will be a shipping and handling fee of
$50. Shipments are sent via UPS only.
Unfortunately, there are some websites and dealers who claim to be authorized BIOBIDET
resellers but are not. Products sold on these websites or from these dealers do not carry a
warranty from BIOBIDET. When you purchase products from an unauthorized website or dealer
you are taking a risk, because these products may be counterfeit, used, defective, or may not be
designed for use in your country. Please protect yourself and your BIOBIDET product by
ensuring that you only purchase BIOBIDET products from an Authorized BIOBIDET Dealer.
If you purchased a counterfeit product with a credit card, you may wish to contact your credit
card company and dispute the charge. BIOBIDET will provide you with an email or letter
identifying your product as a counterfeit to assist you in this.
For warranty service, please call toll free (877) 339.5214, and we will guide you through the
warranty service process. For a list of Unauthorized sellers, please visit:
www.biobidet.com/Warranty.htm

Summary of content (4 pages)