Installation Guide Bioscrypt® V-Station™ 4G Bioscrypt® V-Flex™ 4G Document Version 1.
Copyright Information COPYRIGHT INFORMATION © 2009, L-1 Identity Solutions, Inc. All rights reserved. This product and related documentation are protected by copyright and distributed under licenses restricting their use, copying, distribution, and de-compilation. No part of this product or related documentation may be reproduced in any form by any means without written permission from L-1 Identity Solutions and its licensors, if any.
Notices Notices The Veri-Series 4G line of products have been tested for compliance with all applicable international standards. The resulting approvals are listed below, and are additionally printed on the labelling located on the rear panel of the product. V- Flex 4G FCC, CE V- Station 4G FCC, CE FCC Information to Users This device complies with part 15 of the FCC Rules.
Table of Contents Table of Contents 1. Introduction ........................................................................................................................................ 1-2 1.1. Symbols Used in this Guide ............................................................................................... 1-2 1.2. Product Overview ............................................................................................................... 1-3 1.2.1. V-Station 4G ............................
Table of Contents 2.6.2.1. RS-485 Cable Specification ............................................................. 2-10 2.6.2.2. RS-485 Cable Lengths ..................................................................... 2-10 2.6.2.3. RS-485 Network Topology ............................................................... 2-10 2.6.3. Ethernet ........................................................................................................... 2-11 2.6.4. Wireless Network Design Considerations ........
Table of Contents 7. Maintenance and Cleaning ................................................................................................................. 7-2 7.1. Field Maintenance............................................................................................................... 7-2 7.1.1. Disarming the Tamper Protection ...................................................................... 7-2 7.1.2. Replacing the Sensor ...................................................................
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List of Tables List of Tables Table 2-1: Communications Network Comparison ................................................................................ 2-9 Table 2-2: Category 5 Cable Characteristics ...................................................................................... 2-10 Table 2-3: V-Station 4G and V-Flex 4G Power Requirements ........................................................... 2-12 Table 4-1: PoE Pin Assignments ..............................................................
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List of Acronyms List of Acronyms These acronyms and abbreviations are used in this document: A ABS AC AUX AWG CAT-5 CD CISPR COM DC DPI ESD FCC FPF GB GND Hz I/O ID kV LCD LED MAC mA MB N.C. N.O.
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Glossary Glossary Administrator - A user who is authorized to manage the settings and user information of a fingerprint reader. Administrators can enroll or delete users and change device settings. Single Door Access Control - The capability of controlling/monitoring all functions related to a single entry/exit point. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
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Introduction CHAPTER 1 - INTRODUCTION Chapter Overview This chapter provides an introduction to the V-Station 4G and V-Flex 4G devices, their specifications and features, and safety guidelines that should be observed when using or handling the devices. Chapter Index 1. Introduction ........................................................................................................................................ 1-2 1.1. Symbols Used in this Guide ......................................................
Introduction 1. INTRODUCTION This manual provides step-by-step procedures for installing a Bioscrypt V-Station 4G or V-Flex 4G device. It covers the entire process of physically installing the device, making the necessary power, ground, and network connections, and registering the device in SecureAdmin. Instructions for field repairs and cleaning are also provided. 1.1. SYMBOLS USED IN THIS GUIDE The symbols shown below are used throughout this manual. They denote special issues the user might encounter.
Introduction 1.2. PRODUCT OVERVIEW 1.2.1. V-STATION 4G Tricolor Pass/Fail Indicator LEDs (Amber/Off/Green/Red) 2.5” backlit TFT LCD (QVGA, 16 million color) Finger Scan Sensor Ridge-Lock™ Function Keys Power Indicator LED Navigation Keypad Optional Internal Smart Card or Proximity Reader Illuminated Keypad Housing USB Port Figure 1-1: V-Station 4G Device Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Introduction 1.2.2. V-FLEX 4G Tricolor Pass/Fail Indicator LEDs (Amber/Off/Green/Red) Finger Scan Sensor Ridge-Lock™ Power Indicator LED Optional Internal Smart Card or Proximity Reader Housing USB Port Figure 1-2: V-Flex 4G Device Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Introduction 1.3. SENSORS The V-Station 4G and V-Flex 4G devices offer three types of sensor interfaces. 1.3.1. UPEK TCS1 Key Features: • • • Active Capacitive Fingerprint sensing 256 x 360 Sensor Array 508 DPI +/- 15kV Air ESD Resistance Figure 1-3: UPEK TCS1 Sensor 1.3.1. UPEK TCS2 Key Features: • • • Active Capacitive Fingerprint sensing 208 x 288 Sensor Array 508 DPI +/- 15kV Air ESD Resistance Figure 1-4: UPEK TCS2 Sensor 1.3.1.
Introduction 1.4. DEVICE DIMENSIONS 1.4.1. V-STATION 4G 164.58 73.04 159.38 All dimensions in millimeters (mm). Figure 1-6: V-Station 4G Dimensions Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Introduction 1.4.2. V-FLEX 4G 89.14 30.00 98.00 70.53 158.67 67.50 30.00 All dimensions in millimeters (mm). Figure 1-7: V-Flex 4G Dimensions Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Introduction 1.5. SAFETY PRECAUTIONS Below are safety precautions that should be observed when operating or installing a device. 1.5.1. GROUNDING The device's ground connection must be properly connected to avoid damage by Electro-Static Discharge (ESD). The effects of ESD can degrade or destroy semiconductor junctions of an electronic device.
Introduction Do not plug any equipment into the USB port other than flash memory devices. Do not allow users to place or hang objects on the device, such as coffee cups or purses. Do clean the device regularly to remove dust, grime, and fingerprint residue. Do instruct users how to present a fingerprint correctly. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
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Planning the Installation Chapter 2 - Planning the Installation Chapter Overview This chapter details how to plan a successful installation, recommended steps, and explains the hardware and software components of typical setup scenarios. Chapter Index 2. Planning the Installation ..................................................................................................................... 2-2 2.1. Recommended Steps for a Successful Installation ......................................................
Planning the Installation 2. PLANNING THE INSTALLATION Planning the installation is the single most important aspect of a successful installation. In general, you need to consider the access controller, the door locks, the devices, and the need for a network. By the time you are ready to install the system, all of the details presented in the list below should be known. Take a moment to go through them now before starting your installation.
Planning the Installation 2.1. RECOMENDED STEPS FOR A SUCCESSFUL INSTALLATION Every installation is unique. Sometimes the issues are well defined and can be handled in a standard fashion; sometimes the issues are very specific and may not be immediately recognizable. L-1 EAS recommends following these steps for a successful installation: Plan the installation - Choose the type of hardware required, decide if a network is required, and decide on the location and number of required devices.
Planning the Installation 2.2. REQUIREMENTS • • • • • PC workstation with: • 1 GHz Intel® Pentium® 4 processor or equivalent • 1 GB RAM (2 GB recommended) • CD-ROM drive • One available COM port or USB port • Ethernet card • Display: 1024 x 768 high color (minimum) Regulated DC Power supply Door controller TCP/IP network environment RS-232 to RS-485 converter with power supply (for advanced administrative features). 2.2.1.
Planning the Installation 2.2.2.4. SUPPORTED OPERATING SYSTEMS SecureAdmin Server and SecureAdmin Client support these operating systems: • • • • Windows Server 2003 R2 Windows Server 2008 Windows Vista Windows XP Service Pack 2 or higher 2.2.2.5. SQL SERVER 2005 EXPRESS EDITION Hard disk space: 350 MB of available hard-disk space for the recommended installation.
Planning the Installation 2.3. UNPACK EQUIPMENT Unpack all items and check against the packing list. 2.3.1. PARTS LIST Quantity Component Hardware 1 V-Station 4G or V-Flex 4G device 1 Wall mounting plate/mullion mounting plate 6 #6-32 3/4" Philips pan-head screw 6 #6 1" Philips pan-head self-tapping screws 6 #4-8 1" nylon wall anchors 29 Crimp connector, B Wire (RoHS) 2 6-32 security screw, pin-in hex, 3/8" 2 0.
Planning the Installation 2.4. CHOOSING THE INSTALL LOCATION V-Station 4G and V-Flex 4G devices are designed to mount on either a double-gang electrical box or on any flat surface. Consult with local professionals regarding any building and safety codes that might affect your installation. The correct mounting height is shown below in Figure 2-1.
Planning the Installation 2.5. PLAN DEVICE NETWORK The V-Station 4G and V-Flex 4G devices feature a built-in single-door relay that allows them to control a single door lock. They can therefore function on their own or as part of a larger access control system. System component selection is specific to each installation, but a minimum system would consist of a finger-scan device mounted on or near an access point, an electric lock, and cabling.
Planning the Installation 2.6. CHOOSE NETWORK TYPE If your installation requires the use of network communications, then the choice of cable, the cable run length, the network topology, and the termination of the network are important aspects that must be considered. The V-Station 4G and V-Flex 4G devices can be networked using RS-232, RS-485, or Ethernet protocols. Table 2-1, below, outlines relevant parameters of the RS-485, RS-232, and 100 baseT Ethernet communication protocols.
Planning the Installation 2.6.2.1. RS-485 CABLE SPECIFICATION V-Station 4G devices provide a 2-wire, half-duplex RS-485 interface. The main cable run should be low capacitance, twisted-pair cable, with approximately 120-ohm characteristic impedance. Category-5 rated communications cable is used in RS-485 networks and its characteristics are defined in Table 2-2 below. This is the recommended cabling for RS-485 communications. The cable connection includes a differential line (+ and -) and a GND connection.
Planning the Installation NOTICE The device on the end of the network should be terminated with a 120 ohm resistor. Star Daisy Chain Figure 2-3: Network Topologies - Star and Daisy Chain Configurations 2.6.3. ETHERNET If your system is to be configured for use over Ethernet, the wiring will be slightly different.
Planning the Installation 2.7. CHOOSE POWER SOURCE V-Station 4G and V-Flex 4G devices can be powered by several methods: • • • 12V DC regulated adapter/bullet jack Power Over Internet (POE) through an inline PoE 802.3af power injector 3-pin mini connector with dedicated power source.
Install Software Chapter 3 - Install Software Chapter Overview This chapter shows how to install, repair, modify, upgrade, and uninstall the SecureAdmin Server and Client software packages. Chapter Index 3. Install Software ................................................................................................................................... 3-2 3.1. SecureAdmin Server .......................................................................................................... 3-2 3.1.1.
Install Software 3. INSTALL SOFTWARE To install the SecureAdmin software, the user must have Administrative rights. Any software required to install SecureAdmin is detected and installed automatically during the setup process. 3.1. SECUREADMIN SERVER To install the SecureAdmin Server software, follow these steps: 1. Insert the CD into the optical drive. If Autoplay is enabled, the installation process will start automatically. A menu is displayed (see Figure 3-1).
Install Software 3. Click Install. Microsoft .NET Framework 3.5 is installed. Restart the computer when asked (see Figure 3-3). The installation process continues automatically after the computer is restarted. Figure 3-3: Restart Message 4. Click Install. Microsoft .NET Framework 3.5 is installed. Restart the computer when asked (see Figure 3-3). The installation process continues automatically after the computer is restarted. Figure 3-4: SecureAdmin Server Installation Wizard 5.
Install Software Figure 3-5: SecureAdmin Server License Agreement 6. The L-1 EAS License Agreement is displayed. Select the appropriate radio button to agree with the terms and then click the Next button. Figure 3-6: SecureAdmin Server Choose Destination Location 7. The Choose Destination Location screen is displayed (see Figure 3-6). Accept the default installation folder and click the Next button or click Browse to choose your own installation path.
Install Software Figure 3-7: Database Selection 8. Using the radio buttons, select the type of database application you intend to work with, or select an existing database. Click the Next button. If you selected the SQL Server 2005 Express Edition option: a. Select SQL Server 2005 Express Edition option to select locally available database. If a local SQL Server 2005 Express Edition is not available on install machine, then SecureAdmin will install SQL Server on the local machine. b.
Install Software If you selected the option to connect to an existing SQL database: a. Browse to the existing SQL Server available on the local network. b. Select the Database server authentication option and enter valid Login ID and password values. c. Accept the default database catalog or click Browse to select a different database catalog. d. Click Next to continue. 9. The SecureAdmin Server Login screen is displayed. Enter a User Name and Password for SecureAdmin server as default credentials.
Install Software 3.1.1. REPAIRING AN INSTALLATION OF SECUREADMIN SERVER To repair an installation: 1. Login as Administrator and go to the SecureAdmin installer. 2. Double-click the Setup.exe installer file to start the installer. 3. On the L1 Identity Solutions screen, select the Server Installation option. 4. On the SecureAdmin Welcome screen, select the Repair option. Click Next to continue. 5. On the Maintenance Complete screen, click the Finish button to complete the repair installation process. 3.1.
Install Software 3.2. SECUREADMIN CLIENT To install the SecureAdmin client software, follow these steps: 1. Insert the CD into the optical drive. If Autoplay is enabled, the installation process will start automatically. A menu is displayed (see Figure 3-8). If Autoplay is not enabled, start the installation process manually by doubleclicking the Setup.exe file located in the Bioscryptsetup folder on the root of the CD. Figure 3-8: Menu 2. Click Client Installation.
Install Software Figure 3-10: Welcome 3. Click the Next button to continue. The License Agreement screen is displayed (see Figure 3-11). Figure 3-11: SecureAdmin Client License Agreement 4. The L-1 EAS License Agreement is displayed. Select the appropriate radio button to agree with the terms and then click the Next button. The Choose Destination Location screen is displayed (see Figure 3-12) on the next page. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Install Software Figure 3-12: SecureAdmin Client Choose Destination Location 5. Accept the default installation folder and click the Next button or click Browse to choose your own installation path. After you specify a destination folder, the Fingerprint Selection Feedback selection screen is displayed (see Figure 3-13). Figure 3-13: Fingerprint Placement Feedback Option Selection 6. Select the appropriate radio button to either display or to not display fingerprint data.
Install Software Figure 3-14: InstallShield Wizard Finished 8. Select either or both of the optional Check Create Desktop Icon and Launch Secure Admin Client check boxes. 9. Click the Finish button. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Install Software 3.2.1. MODIFYING AN INSTALLATION OF SECUREADMIN CLIENT To modify an installation: 1. Login as Administrator and go to the Secure Admin installer. 2. Double-click the Setup.exe installer file to start the installer. 3. On the L1 Identity Solutions screen, select the Client Installation option. 4. On the Secure Admin Welcome screen, select the Modify option. Click Next to continue. 5. Select the appropriate Fingerprint Placement Feedback option.
Install Software 3.2.4. UPGRADING AN INSTALLATION OF SECUREADMIN CLIENT To upgrade a previous version of SecureAdmin Client, first uninstall the older version using Windows Add/Remove Programs or the SecureAdmin installer, then re-install the new version of SecureAdmin Client. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
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Install Hardware CHAPTER 4 - INSTALL HARDWARE Chapter Overview This chapter explains how to install a V-Station 4G or V-Flex 4G device, how to mount a wall plate, how to attach a device to a wall plate, and how to make the required electrical connections to the device. Chapter Index 4. Install Hardware ................................................................................................................................. 4-2 4.1. Wall Mounting Schemes .............................................
Install Hardware 4. INSTALL HARDWARE 4.1. WALL-MOUNTING SCHEMES The V-Station 4G and V-Flex 4G devices are mounted, by use of a mounting plate, either directly to a wall or to an electrical box recessed in the wall. The V-Station 4G device can be flush mounted only. The V-Flex 4G device can be either flush or recess-mounted on a wall. Refer to Figures 4-1 and 4-2 on the next page. 4.2. INSTALLING A MOUNTING PLATE The procedure for mounting a wall plate directly to a wall is as follows: 1.
Install Hardware Figure 4-1: V-Flex 4G Flush-mount Mounting Plate Figure 4-2: V-Flex 4G Recessed-mount Mounting Plate Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Install Hardware Figure 4-3: V-Station 4G Mounting Plate NOTICE The V-Station 4G device can only be flush mounted. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Install Hardware 4.3. INSTALLATION HARDWARE Quantity Component Hardware 1 Wall mounting plate/mullion mounting plate 6 #6-32 3/4" Philips pan-head screw 6 #6 1" Philips pan-head self-tapping screws 6 #4-8 1" nylon wall anchors The hardware shown above is provided to mount the mounting plate to the wall and the VStation 4G or V-Flex 4G device to the mounting plate. 4.4.
Install Hardware 4.5. CONNECT DEVICE TO EARTH GROUND The device's ground connection must be properly connected to avoid damage by Electro-Static Discharge (ESD). To connect the device to earth ground, connect Pin 3 of the mini connector (located on the rear of the device) to earth ground. This terminal should not be connected to the neutral, to the cable shield, or to any other wire except earth ground. See Figure 4-5, below.
Install Hardware 4.6. CONNECT DEVICE TO POWER SOURCE The V-Station 4G and V-Flex 4G devices can be powered either by 12V DC power sources or through a Power Over Ethernet (PoE) injector. The two options for providing 12V power to V-Station 4G and V-Flex 4G devices are by using an external wall plug-in adapter, as shown in Figure 4-6, or through external wiring and a mini plug as shown in Figure 4-7.
Install Hardware The V-Station 4G and V-Flex 4G devices both support Power over Ethernet (PoE), using their RJ-45 Ethernet interface. When these devices are to be powered over Ethernet, an IEEE 802.3af compliant Active Midspan Injector must be used (see Figure 4-9). Such an injector is not supplied with L-1 EAS products. An example of a suitable PoE injector is Model No. AT-6101G from Allied Telesis Inc. (http://www.alliedtelesis.com).
Install Hardware SOURCE REMARKS Ethernet RJ-45 connector pin number STANDARD IEEE 802.3af using spare pairs LOAD Source Voltage 1 2 48 V DC, protected RX RX 3 4 5 TX DC+ DC+ 6 TX 7 8 DC- DC- Load DC Load Voltage Connector (embedded) Industry Standard for embedded PoE Table 4-1: PoE Pin Assignments Figure 4-10: RJ45 Pin Location 4.7. CONNECT DEVICE TO NETWORK The V-Station 4G and V-Flex 4G devices support both RS-232/RS-485 and Ethernet 10baseT and 100baseTX network protocols. 4.7.
Install Hardware Connector Pin No. Wire Color Connector Pin No.
Install Hardware 4.7.3. WIRELESS NETWORK CONNECTIONS For installations on a wireless network, the same connection procedures should be followed to connect the device to the wireless network devices. After the wireless network has been installed, it needs to be set up either through SecureAdmin (see Chapter 7 in the Operator's Manual) or through the front panel of the V-Station 4G device. To set up wireless operation through the front panel of a V-Station 4G device, perform the following steps: 1.
Install Hardware After rebooting, check for a "Wireless" icon on the device's LCD. Press the Left arrow key to display Wireless info. If wireless operation is set up correctly, pertinent wireless network information is displayed. If no information is displayed, then the wireless setup is not set correctly. SecureAdmin can scan for and auto-detect wireless devices. If you want to use SecureAdmin to scan for wireless devices, ensure that the "multicasting" option is enabled in your router.
Install Hardware 27 - N.O. (Normally Open) 28 - Common V-Station 4G or V-Flex 4G Deadbolt/Door strike Max load 170 mA Figure 4-12: Connections for Internal Relay Operation The power supply for the external relay must be chosen to match the operating voltage and current of the external relay coil, but its voltage must not exceed the V-Station 4G or V-Flex 4G device's internal relay maximum voltage rating of 250 volts. The external relay should be connected in accordance with Figure 4-13 below.
Install Hardware 4.9. AUX PORT The Aux port is a USB 2.0 auto-negotiate connector located on the bottom of the device (see Figure 4-14). To access the Aux port, the Aux port door must first be removed. Use the provided pin-in-hex security key to remove the #6-32 security screw retaining the plastic Aux port door. Gently remove the plastic Aux port door to reveal the USB connector.
Install Hardware 4.10. INSTALL FERRITE CORE In order for the V-Station 4G and V-Flex 4G devices to comply with FCC Class B & CISPR 22 Class B regulations, the installer and/or end user is required to use the supplied Ferrite Material on the Ethernet, DC, and all I/O cables exiting the rear of the device. This ferrite material is located within the installation kit that is supplied with each product.
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System Start-up Procedures CHAPTER 5 - SYSTEM START-UP PROCEDURES Chapter Overview This chapter explains the various start-up procedures and checks that should be performed before applying power to a device. Chapter Index 5. System Start-up Procedures .............................................................................................................. 5-2 5.1. System Start-up Overview ................................................................................................. 5-2 5.2.
System Start-up Procedures 5. SYSTEM START-UP PROCEDURES To avoid the need for difficult troubleshooting, system start-up must follow this step-by-step procedure. Never wire up a system and apply power to it all at once. 5.1. SYSTEM START-UP OVERVIEW L-1 EAS recommends always following these system start-up steps: 1. Do not apply power to any device. 2. Check all wiring and device configurations. 3. Disconnect all devices from the communication line. 4. Check the supply voltage for correct voltage. 5.
System Start-up Procedures 5.3. RS-232 TO RS-485 CONVERTER GROUND FAULT CHECK Before a device can be connected to an RS-485 subsystem, it must be checked for ground faults. An uncorrected ground fault can damage all devices connected to the RS-485 communication line. To check for a ground fault on the RS-232 to RS-485 converter: 1. Apply power to the RS-232 to RS-485 converter. 2.
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Configure Device CHAPTER 6 - CONFIGURE DEVICE Chapter Overview This chapter explains how to configure a device and calibrate a device sensor using the SecureAdmin Client application. Chapter Index 6. Configure Device................................................................................................................................. 6-2 6.1. Register Device................................................................................................................... 6-2 Part No.
Configure Device 5. CONFIGURE DEVICE V-Station 4G and V-Flex 4G devices must be configured before use. This includes setting various communication parameters and calibrating the device's sensor 5.1. REGISTER DEVICE After a device is physically installed, it must registered. This can be done several ways -- when a device is connected by means of a network (this is the recommended method), or when the device is connected directly to the host computer upon which SecureAdmin is running.
Configure Device Figure 6-2: Register via Server Dialog Box 4. Select the Search Automatically check box. 5. Click the Scan button. SecureAdmin scans the network for connected devices and lists the results. Devices with "plus" signs in their icon are available to add. 6. In the list, click the icon of the device you want to register. A Register Device dialog box is displayed (see Figure 6-3). Figure 6-3: Register Device Dialog Box Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Configure Device 7. Enter a Device Name. 8. Select a Group. 9. Click Register. A Device Summary is displayed (see Figure 6-4). Figure 6-4: Device Summary Dialog Box 10. Click OK. 11. Click Close. The device is registered. To register a device via a client: 1. Launch SecureAdmin. 2. Double-click the Network tab. Three buttons are displayed. 3. Click the Register via client button. The Step 1 Find Device dialog box is displayed (see Figure 6-5). Figure 6-5: Step 1 Find Device Dialog Box Part No.
Configure Device 4. Select either Serial Port - this machine or Ethernet radio button. 5. Enter the appropriate connection details. If you are connecting via USB/RS-232: Enter the appropriate Port Number (to determine the correct port number, look in the Windows Device Manager for a "Gadget Serial" entry under the "Ports (COM & LPT)" heading), Baud Rate, and Device ID.
Configure Device Figure 6-7: Step 3 Server Communication Parameter Dialog Box 7. Select the radio button that corresponds how the server will connect to the device, either by Serial Port or by Ethernet. 8. If connecting via RS-232 or RS-485, enter the appropriate Port, Baud Rate, and Device ID (if using RS-485, also select the RS-485 check box). If connecting via Ethernet, enter the network IP Address of the device (select the DHCP check box if dynamic IP addressing is used). 9. Click Next.
Configure Device Figure 6-9: Device Summary Dialog Box 13. Click OK. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
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Maintenance and Cleaning Chapter 7 - Maintenance and Cleaning Chapter Overview This chapter explains how to replace and calibrate the fingerprint sensor module, and how to clean the device sensor. Chapter Index 7. Maintenance and Cleaning ................................................................................................................. 7-2 7.1. Field Maintenance............................................................................................................... 7-2 7.1.1.
Maintenance and Cleaning 7. MAINTENANCE AND CLEANING The V-Station 4G and V-Flex 4G devices require very little in the way of daily maintenance except for occasional cleaning and disinfecting. The V-Station 4G and V-Flex 4G devices feature field-replaceable sensors. 7.1. FIELD MAINTENANCE V-Station 4G and V-Flex 4G fingerprint sensors can be replaced quickly and easily in the field. The following sections explain in detail the steps required to replace a sensor. 7.1.1.
Maintenance and Cleaning 3. Select the System icon and press OK. 4. Select Device Settings and press OK. 5. Select SDC/Tamper Settings and press OK. 6. Select Tamper Settings and press OK. If the alarm has sounded, select Clear and Re-enable. The Tamper protection setting is set to disabled by default. 7.1.2. REPLACING THE SENSOR WARNING The sensors can only be replaced with the same type as previously used. L-1 EAS does not support changing the type of sensor.
Maintenance and Cleaning Figure 7-2: Removal of Sensor Module from V-Flex 4G Device 5. Disconnect the sensor module wiring harness from the sensor module. Do not damage the wiring harness as it will be re-used with the new sensor module. 6. Reassembly is the reverse of disassembly. CAUTION The parts shown in Figure 7-3 are assembled at the factory and are not meant to be removed by the end user. Removing any of these parts will void the warranty. Figure 7-3: Non-Removable Parts (V-Flex 4G) Part No.
Maintenance and Cleaning 7.1.2.2. V-STATION 4G To replace the sensor module in a V-Station 4G device, follow these steps: 1. Remove the security screw. 2. Tilt the device at an angle approximately 90 degrees to the wall. 3. Remove the three Philips screws, as shown in Figure 7-4. Figure 7-4: Removal of Sensor Module from V-Station 4G Device 4. Gently slide the sensor back plate, sensor mask, and sensor out of the VStation 4G device. Be careful not to damage any internal wiring. 5.
Maintenance and Cleaning CAUTION The parts shown in Figure 7-5 are assembled at the factory and are not meant to be removed by the end user. Removing any of these parts will void the warranty. Figure 7-5: Non-Removable Parts (V-Station 4G) Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Maintenance and Cleaning 7.1.3. CALIBRATING THE SENSOR After a device sensor is replaced, it must be calibrated before it can be used. To calibrate a device: 1. Select Sensor Calibration in the Tools drop-down menu. The Calibration Wizard dialog box is displayed (see Figure 6-10). Figure 7-6: Calibration Wizard Step 1 of 2 Dialog Box 2. Select the device you want to calibrate in the Current Device menu. 3. Click Calibrate. Wait as the device sensor is calibrated. 4. Click Next.
Maintenance and Cleaning Figure 7-7: Calibration Wizard Step 2 of 2 Dialog Box 5. Click Capture. 6. Place a finger on the sensor, hold it, and remove it as directed by the on-screen prompts. The capture results are displayed (see Figure 6-12). Figure 7-8: Calibration Wizard Capture Results Dialog Box 7. Click Close. The device sensor is now fully calibrated and ready to use. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Maintenance and Cleaning 7.2. CLEANING Sensors become soiled with residue, oils, or other contaminants due to contact with fingers and exposure to the elements. The sensor surface should be cleaned periodically for performance, aesthetic, and hygienic reasons. Care must be taken when cleaning the sensor to prevent damaging the sensor surface or surrounding components. To clean the fingerprint sensor in a V-Station 4G or V-Flex 4G device: 1. Remove electrical power from the device. 2.
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Troubleshooting Chapter 8 - Troubleshooting Chapter Overview This chapter information about any error messages that might be experienced during the installation process. Chapter Index 8. Troubleshooting .................................................................................................................................. 8-2 8.1. Installation Error Messages ................................................................................................ 8-2 8.1.1.
Troubleshooting 8. TROUBLESHOOTING 8.1. INSTALLATION ERROR MESSAGES These error messages might occur during the SecureAdmin installation process. 8.1.1. ERROR 1303 - INSUFFICIENT PRIVILEGES Figure 8-1: Error 1303 This error can occur during SecureAdmin Client installation at the last step (right before “Finish”). If it occurs, it means that the user does not have sufficient rights to install software on the computer.
Troubleshooting 8.1.2. ERROR 27552 - ERROR CREATING DATABASE Figure 8-2: Error 27552 This error can occur during SecureAdmin Server installation process. If it occurs, it means that the user does not have sufficient privileges to access a specific SQL database. Contact your IT department to ensure that your privileges are correct for the specified database. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Troubleshooting 8.1.3. INVALID PASSWORD Figure 8-3: Invalid Password This error can occur during SecureAdmin Server installation process on the User configuration screen (after the database configuration screen). If it occurs, it means that the password provided is not strong enough. Click OK, and reenter a password that is considered more secure. The password should be between 8 and 30 characters long and contain at least one capital letter, one number, and one non-alphanumeric character. Part No.
Troubleshooting 8.1.4. ERROR 27502 - USER NOT ASSOCIATED WITH TRUSTED SQL SERVER Figure 8-4: Error 27502 - User Not Associated This error can occur during the SecureAdmin Server installation process. If it occurs, it means that the InstallShield Wizard could not access the specified SQL database. Check your user name and password or contact your IT department to ensure that your user name is associated with the specified SQL database. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Troubleshooting 8.1.5. ERROR 27502 - SQL SERVER DOES NOT EXIST Figure 8-5: Error 27502 - Server Does Not Exist This error can occur during the SecureAdmin Server installation process (at the time of database configuration, after the database selection screen).
Troubleshooting 8.1.6. INSUFFICIENT SYSTEM MEMORY Figure 8-6: Insufficient System Memory This error can occur during the SecureAdmin Server installation process at the first screen after selecting server installation from the options screen. If it occurs, it means that the computer you are trying to install SecureAdmin Server on does not have sufficient system memory. Install more memory or install on a different machine. Part No. 430-4G-200-00-000 © 2009, L-1 Identity Solutions Inc.
Troubleshooting 8.1.7. OUT OF DISK SPACE Figure 8-7: Out of Disk Space This error can occur during the SecureAdmin Client installation process when SecureAdmin starts to configure components, after the fingerprint feedback options selection. If it occurs, it means that the computer hard drive you are trying to install SecureAdmin Client on does not have sufficient hard drive space. Install a larger hard drive or install to a another hard drive that has sufficient disk space. Part No.
Contact Information CHAPTER 9 - CONTACT INFORMATION The L-1 Enterprise Access team endeavors to resolve all inquiries from clients with supported products in a timely fashion. Please visit our webpage for the most up to date information, hours, contacts, and resources available for resolving your technical needs. Please note that some services are provided under a support contract or warranty only. Website: http://www.l1id.com/enterpriseaccess/support North America: Support-EnterpriseAccess@L1ID.
