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APPENDIX C: PRODUCT DOCUMENTS

C.3 Bioscrypt One Year Limited Warranty Policy

Bioscrypt warrants to the original consumer purchaser (“Customer”) that new Bioscrypt products will be free

from defects in material and workmanship for one year from the date the product was shipped from Bioscrypt.

For replacement products the warranty on the replacement reader is the remainder of the warranty on the

original product or ninety (90) days, whichever is longer. The Customer is responsible for making any claims for

shipment damage (evident or concealed) with the freight carrier. Bioscrypt must be notified within thirty days of

shipment of incorrect materials.

If a defect is discovered, Bioscrypt's sole obligation shall be to repair or replace the Bioscrypt product(s) at its

sole discretion at no charge, provided it is returned to Bioscrypt during the warranty period and is shipped freight

and insurance prepaid. Merchandise must be properly packaged to prevent damage during shipping. Before

returning a Bioscrypt product, contact Bioscrypt Technical Service to obtain a Return Material Authorization

(RMA) number. No product may be returned whether in warranty or out of warranty without first obtaining

approval from Bioscrypt. The model number, invoice number, and serial number may be required for warranty

service.

This warranty shall not apply to any product or any part of a product, which in the judgment of Bioscrypt, has

been subjected to misuse, negligence, alteration, accident, improper maintenance, or damage by excessive

physical or electrical stresses. Tampering, such as opening the housing of a biometric reader or replacing parts

will void this warranty. The warranty is void if the serial number of the Bioscrypt product has been defaced,

altered, or removed or if the product has been modified. Repair and replacement parts will be furnished on an

exchange basis and may be either reconditioned or new. All replaced parts or products become the property of

Bioscrypt. This warranty may also be voided for failure to comply with Bioscrypt’s return policy.

The warranty is not applicable to:

• Abnormal wear and tear.

• Damage caused during installation.

• Damage caused by the equipment or system with which the biometric reader is used.

• Damage caused by modifications or repairs not made or authorized by Bioscrypt.

• Damage caused by improper packaging.

• Damage caused by lack of ESD protection.

• Merchandise that is determined to be stolen.

All PIV-Station readers have an operating temperature range of 0°-60° Celsius (32°-140° Fahrenheit). In

addition, the PIV-Station product line has a relative humidity operating range of 0-95% non-condensing. Any

reader used outside that temperature or humidity range requires an enclosure with thermal or humidity control

that can maintain a consistent environment within the stated operating ranges.

The newest Bioscrypt PIV-Station products are designed to be weather resistant but no sensor technology

exists today that can work in all weather environments. If a Bioscrypt PIV-Station product is not used in a

completely indoor environment, then a protective enclosure is required to shield the reader from moisture, dust,

other contaminants and temperatures outside the stated operating range. Product failures resulting from

exposure to the conditions are not covered under the product warranty.

For outdoor installations, Bioscrypt does offer an enclosure to protect the reader from exposure to moisture,

dust, other contaminants and temperatures outside stated operating range. To maintain the Bioscrypt warranty,

the PIV-Station reader must be installed in a Bioscrypt certified outdoor enclosure. When used properly, this

enclosure will protect PIV-Station readers in most environments, but not all. The Customer is responsible for

determining whether the offered enclosure will appropriately shield PIV-Station readers in their specific

installation. Products failures resulting from exposure to moisture, dust, other contaminants and temperatures

outside stated operating range, even if an enclosure is used, are not covered under the product warranty.

This warranty is exclusive and in lieu of all others, whether oral or written, expressed or implied. Bioscrypt

specifically disclaims any and all implied warranties, including without limitation, warranties of merchantability

and fitness for any particular purpose. No Bioscrypt dealer, agent, or employee is authorized to make any

modification, extension or addition to this warranty.