User's Manual

APPENDIX C: PRODUCT DOCUMENTS

C.4 Bioscrypt Return Policy and Procedures

Bioscrypt must be notified within thirty days of the date that a defect is discovered. Bioscrypt will then issue a

Return Material Authorization (RMA) number which the Customer must include with all correspondence and

display on the outside of the shipping container when returning the product. Any products returned later than 30

days after issuance of an RMA may be subject to review as to whether the authorization to return is still

warranted.

All Bioscrypt products must be shipped freight and insurance prepaid, in the original shipping container or

equivalent. A written description of the defect together with a copy of the invoice and the name of the Dealer

who sold the Bioscrypt product must be shipped with the product. All defects must be reproducible at

Bioscrypt’s location to qualify for this limited warranty.

For shipping addresses and return merchandise authorization contact Bioscrypt Technical Support. Warranty

repairs do not re-initiate the warranty period. For repaired or replaced products the warranty on the replacement

reader is the remainder of the warranty on the original product or 90 days, whichever is longer. All repairs are

completed on a First-in; First-out (FIFO) basis.

Bioscrypt will return a repaired or replacement product via ground freight and insurance prepaid. If the

Customer desires an airfreight or other expedited return shipping method, then they must agree to pay for the

expedited shipping. Returned products that are found to be free of defects may be subject to a $150.00

handling fee and will be returned at the Customer’s expense.

Billable Repair Policy

By shipping product to Bioscrypt using the RMA provided by the Technical Support Department, you are

agreeing to the following terms:

For all non-warranty repairs or billable repairs, the customer will be responsible for charges associated with

parts, labor and shipping/freight to and from the Bioscrypt repair facility. Once the product is

evaluated/inspected by a repair technician, Bioscrypt will provide the customer via e-mail with a written estimate

of the aforementioned charges.

If any discrepancies arise between the final cost and the initial estimate, the customer will be notified.

The customer shall approve any estimate for non-warranty repairs or billable repairs and shall pay the estimated

charges before the equipment is repaired. In the event the customer fails to either: (a) pay the estimated

charges within 60 days of such estimate; or (b) arrange for return of the un-repaired equipment to the customer

at customer’s cost, Bioscrypt will consider the equipment abandoned and will dispose of the equipment.

30 Day Return for Credit

Bioscrypt is a leading biometric company, specializing in finger-scan and verification systems. We are confident

that customers will be pleased with Bioscrypt products. However, if you are not, and you purchased your

merchandise directly from Bioscrypt, new products can be returned for credit within the first 30 days under the

following conditions:

• You have received an RMA from Bioscrypt Technical Support and the item is returned in accordance

with the Bioscrypt Return Policy and Procedures.

• Return Items are accompanied by proof of purchase.

• All original materials (accessories, manuals, CDs) are returned with the item.

• The item is in re-sellable condition. If there are any questions regarding re-sellable condition Bioscrypt

will have the final decision as to whether an item can be returned, exchanged, and if a restocking fee

will apply.

If you did not purchase your product directly from Bioscrypt Inc, please contact your retailer for their return

policy.