Cleanview Helix TM USER’S GUIDE 22C1 / 21K3 SERIES 3 Safety Instructions 4 Product View 5 Assembly 6-8 Operation 8-12 Maintenance and Care 13 Troubleshooting 14 Consumer Services 14 Accessories 15 Replacement Parts 16 Warranty ®
Thanks for buying a BISSELL Cleanview ® Helix™ We’re glad you purchased a BISSELL vacuum. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system. By purchasing this product you are helping BISSELL with our commitment to reducing our impact on the environment through an expanding range of sustainable design efforts. Your carpet cleaner is well made, and we back it with a limited warranty.
IMPORTANT SAFETY INSTRUCTIONS When using an electrical appliance, basic precautions should be observed, including the following: Read all instructions before using your upright VACUUM. Always connect to a polarized outlet (left slot is wider than right). Unplug from outlet when not in use and before conducting maintenance. WARNING: To reduce the risk of fire, electric shock, or injury: ■ Do not modify the polarized plug to fit a non-polarized outlet or extension cord.
Product view Handle Cord Clip Hose Clip TurboBrush® Stretch Hose Carry Handle Power Cord Crevice Tool Extension Wand Dirt Container Quick Release® Cord Wrap Hepa Media Filter Combination Dusting Brush/ Upholstery Tool Filter Cup Lock ’n Lever Headlight Hose Wand Seal™ Hose Wand Base Handle Release Pedal Height Adjustment Knob Furniture Protection Guard Foot Hose Powerfoot caution: Do not plug in your vacuum cleaner until you are familiar with all instructions and operating procedures.
Assembly The only tool you’ll need to assemble your vacuum cleaner is a Philips head screwdriver. 2. Attach handle to vacuum 1. Locate the vacuum handle and remove the screw packet taped to the base of the handle. 2. Stand the vacuum upright and slide the base of the handle firmly into the grooves at the top of the vacuum body. 3. Check to be sure the handle is fitted to the vacuum body. If there is a gap in front, continue to push firmly until the handle is flush. 4.
Operation Handle position Press the handle release pedal with your foot to place your Cleanview Helix into one of three cleaning positions. 1. Upright For storage and above floor cleaning with tools. 2. Normal cleaning 3. Low cleaning Press handle release pedal once. Use for most household floor cleaning tasks. With the vacuum in normal cleaning position, press handle release pedal again, use for reaching under low furniture such as tables, chairs or beds.
Operation Air flow indicator (select models only) The air flow indicator tells you when airflow in the vacuum is reduced due to a clog in the hose. The indicator will remain green until the airflow is reduced. When it is fully red, the airflow is significantly reduced or blocked. Follow the steps on page 12 to clean a clog.
Operation Power cord storage When you have finished using your BISSELL Cleanview Helix, return it to the upright position and store the power cord. 1. Turn vacuum cleaner off. 2. Unplug power cord by grasping the polarized plug (NOT the cord) and disconnect from outlet. 3. Loop power cord around cord wraps on side of vacuum cleaner. 4. Clip molded plug to power cord to secure. NOTICE: While vacuuming, certain carpets and low humidity conditions may generate small static discharges.
Maintenance and care Empty Dirt Container 2. The dirt container needs to be emptied when the dirt reaches the “Full” line on the side of the container. 1. Unplug cleaner from electrical outlet. 2. Slide the Lock ‘n Seal lever to the "Unlock" position. 3. Grasp dirt cup portion handle and pull straight out to remove from vacuum. 4. Empty dirt into garbage container. 5. Put the dirt container back in the vacuum and slide the lever to the "Lock" position. Full Line Unlock Position Lock Position 3.
Maintenance and care WARNING: Do not operate cleaner Cleaning the pre-motor filter 1. Unplug the cleaner from electrical outlet. 2. The pre-motor filter protects the motor from debris. It is located underneath the filter cup in the center of the round part of the Lock ‘n Seal lever. 3. Remove the small round filter and any debris on top of it. Rinse well under warm water, then air dry thoroughly before replacing. with damp or wet filters or without all filters in place.
Maintenance and care Checking rotating floor brush and drive belt 3. You should check your vacuum cleaner’s rotating floor brush and drive belt regularly for wear or damage. You should also clean the brush and brush ends of strings, hair, and carpet fibers. These can wrap around the brush and hamper its ability to effectively clean your carpet. Also remove any debris that has accumulated under the brush cover. 1. Unplug cleaner from electrical outlet. 2.
Maintenance and care Cleaning a clog 3. Low suction or poor pickup may be due to a clog in the vacuum cleaner. If you notice a change in the sound of the motor or a reduction in the spinning action, check for clogs. 1. Unplug cleaner from electrical outlet. 2. Empty dirt container. 3. Check upper tank for build up or clogs. 4. Check the suction inlet for a clog. 5. Grasp the quick reach handle and lift hose wand to separate from the suction opening.
Troubleshooting Vacuum cleaner won’t turn on Possible causes Remedies 1. Power cord not plugged in 1. Check electrical plug 2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker Vacuum cleaner won’t pick up dirt Possible causes Remedies 1. 1. Adjust powerfoot to correct height setting Incorrect height adjustment 2. Hose not attached to suction opening 2. Grasp quick reach handle and firmly push hose wand onto the suction opening 3. Crack or hole in hose 3.
BISSELL Consumer Services For information about repairs or replacement parts, or questions about your warranty, call: BISSELL Consumer Services 1-800-237-7691 Monday - Friday Saturday 8 a.m. — 10 p.m. EST 9 a.m. — 8 p.m. EST Or write: BISSELL HOMECARE, INC PO Box 3606 Grand Rapids MI 49501 ATTN: Consumer Services Or visit the BISSELL website - www.bissell.com When contacting BISSELL, have model number of unit available.
Replacement parts You may purchase replacement parts from your retailer, by calling BISSELL Consumer Services or by visiting our website. To locate a retailer near you, or to place an order using Visa, MasterCard, Discover or American Express, call BISSELL Consumer Services 1-800-237-7691 Monday - Friday Saturday 8 a.m. — 10 p.m. ET 9 a.m. — 8 p.m. ET Or visit our Website - www.bissell.com Item Part No.
Warranty - BISSELL Cleanview Helix Vacuum 22C1-2 & 21K3 This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.