User's Guide
BitDefender Antivirus for Mac BitDefender Antivirus for Mac User's Guide Publication date 2010.11.29 Each man has his price, Bob, And yours was pretty low Copyright© 2010 BitDefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of BitDefender.
BitDefender Antivirus for Mac Table of Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi 1. Book Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi 2. Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii 2.1. Typographical Conventions . . . . . . . .
BitDefender Antivirus for Mac 3.3. Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3.1. Enabling or Disabling Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3.2. Configuring Shield Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3.3. Checking Shield Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Antivirus for Mac 6.2.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 6.2.2. BitDefender Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 6.2.3. Local Distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Types of Malicious Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Antivirus for Mac Preface This guide is intended to all Macintosh users who have chosen BitDefender Antivirus for Mac as a security solution for their computers. The information presented in this book is suitable not only for computer literates, it is accessible to everyone who is able to work under Macintosh. This book will describe for you BitDefender Antivirus for Mac, will guide you through the installation process, will teach you how to configure it.
BitDefender Antivirus for Mac Getting Help (p. 50) Where to look and where to ask for help if something unexpected appears. 2. Conventions Used in This Book 2.1. Typographical Conventions Several text styles are used in the book for an improved readability. Their aspect and meaning are presented in the table below. Appearance Description sample syntax Syntax samples are printed with monospaced characters. http://www.bitdefender.
BitDefender Antivirus for Mac Note The note is just a short observation. Although you can omit it, the notes can provide valuable information, such as specific feature or a link to some related topic. Important This requires your attention and is not recommended to skip over it. Usually, it provides non-critical but significant information. Warning This is critical information you should treat with increased caution. Nothing bad will happen if you follow the indications.
BitDefender Antivirus for Mac 1. Installation and Removal This chapter includes the following topics: ● System Requirements (p. 1) ● Installing BitDefender Antivirus for Mac (p. 2) ● Removing BitDefender Antivirus for Mac (p. 9) 1.1. System Requirements You may install BitDefender Antivirus for Mac only on Intel-based Macintosh computers with Mac OS X version 10.4.6 or later installed.
BitDefender Antivirus for Mac 1.2. Installing BitDefender Antivirus for Mac Locate the bitdefender.dmg file and double-click it. The following window will appear. Installation Package Click BitDefenderInstaller.pkg. This will launch the installer, which will guide you through the installation process.
BitDefender Antivirus for Mac 1.2.1. Step 1 - Welcome Window Welcome Window Click Continue.
BitDefender Antivirus for Mac 1.2.2. Step 2 - View the Readme File View the Readme File The readme file provides useful information about BitDefender Antivirus for Mac. You can print or save the readme file so that you can review it at a later time. Click Continue.
BitDefender Antivirus for Mac 1.2.3. Step 3 - Read the License Agreement Read the License Agreement The License Agreement is a legal agreement between you and BitDefender for the use of BitDefender Antivirus for Mac. You can print or save the License Agreement so that you can review it at a later time. Please read the License Agreement carefully. To continue installing the software you must agree to the terms of the software license agreement. Click Continue and then Agree.
BitDefender Antivirus for Mac 1.2.4. Step 4 - Start Installation Start Installation BitDefender Antivirus for Mac will be installed in Macintosh HD/Library/BitDefender. You cannot change the installation path. Click Install to start the installation.
BitDefender Antivirus for Mac 1.2.5. Step 5 - Installing BitDefender Installing BitDefender Wait until the installation is completed and then click Continue.
BitDefender Antivirus for Mac 1.2.6. Step 6 - Finish Finish Click Close to close the installer window.
BitDefender Antivirus for Mac 1.3. Removing BitDefender Antivirus for Mac Being a complex application, BitDefender Antivirus for Mac cannot be removed in the normal way, by dragging the application icon from the Applications folder to the Trash. To remove BitDefender Antivirus for Mac, you need the bitdefender.dmg installation file (either the original or a new one). Follow these steps: 1. Locate the bitdefender.dmg file and double-click it. The following window will appear. Installation Package 2.
BitDefender Antivirus for Mac 3. Click Continue. 4. Click Install to run the uninstall script. 5. You can see if the uninstall script was run successfully. Click Close to close the installer window. Important If there is an error, you can contact BitDefender Customer Care as described in Support (p. 50).
BitDefender Antivirus for Mac 2. Getting Started This chapter includes the following topics: ● About BitDefender Antivirus for Mac (p. 11) ● How BitDefender Antivirus for Mac Protects You (p. 12) ● What You Have to Do After Installation (p. 12) ● Opening BitDefender Antivirus for Mac (p. 13) ● Application Main Window (p. 13) ● Application Dock Icon (p. 18) 2.1.
BitDefender Antivirus for Mac 2.2. How BitDefender Antivirus for Mac Protects You BitDefender Antivirus for Mac includes the following protection features: ● Shield - automatically checks the files that you open, copy or download for malicious software. ● Scanner - allows you to check your system for malicious software whenever you want and to remove detected threats. You can set up scheduled scans to create automatic scanning routines.
BitDefender Antivirus for Mac ● Check and fix the issues reported by BitDefender Antivirus for Mac regularly. For detailed information, refer to Fixing Issues (p. 21). No other configuration or action is required. However, if you want to, you can adjust the application settings and preferences to better suit your needs. For more information, refer to Configuring Preferences (p. 44). 2.4.
BitDefender Antivirus for Mac Application Main Window The main window is divided into four areas: ● a toolbar at the top of the window ● the status area ● the advanced controls area ● the bottom bar 2.5.1. Toolbar The toolbar at the top of the window helps you navigate through the application and fix security issues.
BitDefender Antivirus for Mac Toolbar The toolbar contains navigation buttons, a status bar and a button you can use to fix issues (if any). The following intuitive navigation buttons are available: Back Forward Home Note You can use keyboard shortcuts to navigate through the application. Open the View application menu to see the available keyboard shortcuts. The status bar informs you about the system's security status using explicit messages and suggestive colors.
BitDefender Antivirus for Mac Status Area The following status buttons are available: ● Antiphishing - informs you about the antiphishing protection status and helps you fix the related issues. ● Antivirus - informs you about the real-time antivirus protection status and helps you fix issues related to your antivirus protection. ● Security - informs you about and helps you remove the existing threats. ● Registration - informs you about your registration status and helps you fix the related issues.
BitDefender Antivirus for Mac Red hexagon with an exclamation mark: Critical issues affect the security of your system. They require your immediate attention and must be fixed as soon as possible. Yellow triangle with an exclamation mark: Minor issues affect the security of your system. You should check and fix them when you have the time. Green circle with a check mark: No issues have been detected. 2.5.3.
BitDefender Antivirus for Mac 2.5.4. Bottom Bar The bottom bar provides several useful shortcuts. Bottom Bar This is what each button does: ● Buy - takes you to a web page where you can buy a new license key or renew your license. ● Register Now - opens a dialog where you can enter your license key and view registration information. ● Support - takes you to the BitDefender Web Self-Service page from which you can contact the BitDefender Customer Care team.
BitDefender Antivirus for Mac Dock Icon and Its Shorcut Menu Control-click the dock icon to access its shortcut menu: ● Fix All Issues - helps you remove current security vulnerabilities. If the option is unavailable, there are no issues to be fixed. For detailed information, please refer to Fixing Issues (p. 21). ● Enable Real-time Protection - turns on real-time protection against malicious software. ● Disable Real-time Protection - turns off real-time protection against malicious software.
BitDefender Antivirus for Mac be fixed as soon as possible. For detailed information, refer to Fixing Issues (p. 21). Note If there is no badge, then the application's features designed to protect your system are turned on and the recommended security tasks have run. Your Mac is safe.
BitDefender Antivirus for Mac 3. Protecting against Malicious Software and Phishing Scams This chapter includes the following topics: ● Fixing Issues (p. 21) ● Antiphishing Protection (p. 24) ● Shield (p. 24) ● Scanner (p. 28) ● Scan Exclusions (p. 37) ● Quarantine (p. 40) ● Updates (p. 42) 3.1. Fixing Issues BitDefender Antivirus for Mac automatically detects and informs you about a series of issues that can affect the security of your system and data.
BitDefender Antivirus for Mac ▶ Your system was never scanned for viruses. ▶ Your Mac has not been scanned for more than 6 days. ▶ The application and its malware signatures have not been updated for more than one day. ▶ The trial or licensing period for your copy of the application has ended. ● Minor (non-critical) issues - can affect your protection against malware in the near future. This is the list of minor issues that are reported: ▶ Automatic update of BitDefender Antivirus for Mac is turned off.
BitDefender Antivirus for Mac 3. Check the description for more information. 3.1.2. Fixing Issues Fixing the issues indicated by BitDefender Antivirus for Mac is a quick and easy way to ensure continuous protection against malicious software and phishing scams. You have several ways to fix the detected issues. ● Follow these steps: 1. Open BitDefender Antivirus for Mac. If you do not know how to do this, refer to Opening BitDefender Antivirus for Mac (p. 13). 2.
BitDefender Antivirus for Mac ● If your system has not been scanned after the installation or for more than 6 days, a scan will be started immediately. The scan wizard will guide you through the scanning process. For more information, refer to Scan Wizard (p. 31). ● If there are unresolved threats, a scan will be started to remove them. 3.2. Antiphishing Protection Besides antivirus protection, BitDefender Antivirus for Mac also provides protection against online phishing scams.
BitDefender Antivirus for Mac detected, it is either cleaned or moved to quarantine. In this way, you are protected in real time against malicious software. Note Within the computer security industry, the shield is also known as real-time or resident protection, or on-access scanning. If enabled (default setting), the shield runs in the background, regardless of whether the application is open or not. 3.3.1.
BitDefender Antivirus for Mac Actions Taken on Infected and Suspicious Files BitDefender Antivirus for Mac automatically tries to clean the infected files it detects. If an infected file cannot be cleaned, it is sent to quarantine. Suspicious files are automatically sent to quarantine. Important You should not change the recommended actions unless you have a strong reason to do so. To change one of the default actions: 1. Open BitDefender Antivirus for Mac.
BitDefender Antivirus for Mac 1. Open BitDefender Antivirus for Mac. If you do not know how to do this, refer to Opening BitDefender Antivirus for Mac (p. 13). 2. Open the Preferences window in one of the following ways: ● Press the Command key and the Comma key. ● Click BitDefender in the upper-left corner of the screen and choose Preferences. 3. Click the Shield tab. 4. Select or clear the corresponding check boxes, as needed.
BitDefender Antivirus for Mac General File Scanning Settings To speed up scanning, BitDefender Antivirus for Mac checks for malware only files that have not been scanned before or have been modified since their last scan. To scan all files, even if they have not been modified since their last scan: 1. Open BitDefender Antivirus for Mac. If you do not know how to do this, refer to Opening BitDefender Antivirus for Mac (p. 13). 2.
BitDefender Antivirus for Mac On-demand scanning is based on scan tasks. Scan tasks specify the scanning options and the objects to be scanned. You can schedule scan tasks in order to create automatic scanning routines. Why Is On-demand Scanning Important? If real-time protection is enabled, BitDefender Antivirus for Mac scans every file you open or copy to the system. If the file is found infected, the application removes or blocks the infection.
BitDefender Antivirus for Mac Scan Tasks You can use the following scan tasks: ● Home scan - checks your home folder for malware. ● Quick system scan - checks for malware the most vulnerable locations on your system (for example, the folders that contain the documents, downloads, mail downloads and temporary files of each user).
BitDefender Antivirus for Mac ● Select a path to scan - helps you check specific files, folders or volumes for malware. This task is also used when you scan files by drag&drop. ● Removable devices scan - checks for malware all removable drives connected to your Mac (external hard-disks, USB storage devices, CDs/DVDs). ● Network mounts scan - helps you check all mounted volumes for malware. ● Full system scan - performs a comprehensive check for malware of the entire system.
BitDefender Antivirus for Mac Scanning in Progress You can see real-time information about the scan. Detected threats and the action taken on them are displayed in the Scan results section. Wait for BitDefender to finish scanning. Note The scanning process may take a while, depending on the complexity of the scan.
BitDefender Antivirus for Mac Stopping or pausing the scan. You can stop scanning anytime you want by clicking Stop&Yes. You will go directly to the last step of the wizard. To temporarily stop the scanning process, just click Pause. You will have to click Resume to resume scanning. When the scanning is completed, a new window will appear, where you can see the scan results. Scan Results You can see the results summary.
BitDefender Antivirus for Mac Click Exit to close the window. 3.4.3. Checking Scan Logs Scan logs provide useful information on the scan. You can open the scan log directly from the scan results window by clicking Show Log. To check the last scan log of a specific scan task: 1. Open BitDefender Antivirus for Mac. If you do not know how to do this, refer to Opening BitDefender Antivirus for Mac (p. 13). 2. In the Advanced Controls area of the main window, click the Scanner button. 3.
BitDefender Antivirus for Mac Scan Log You can see the scan statistics, the resolved items and the action taken on them, and the unresolved items. 3.4.4. Setting Up Scheduled Scans You can set up scheduled scans to make sure that your system is regularly checked for malware. Set the start time when you know or think your Mac will be on.
BitDefender Antivirus for Mac 1. Open BitDefender Antivirus for Mac. If you do not know how to do this, refer to Opening BitDefender Antivirus for Mac (p. 13). 2. In the Advanced Controls area of the main window, click the Scanner button. 3. In the list of scan tasks, click the one that you want to schedule. For example, to schedule a comprehensive scan of your Mac, select Full system scan. 4. Click Scheduler. 5. Select the Schedule task check box. 6.
BitDefender Antivirus for Mac Actions Taken on Infected and Suspicious Files You can configure the following actions: ● Disinfect - removes the malicious code from the infected file. ● Move to quarantine - moves the infected or suspicious file to quarantine. When a virus is in quarantine it cannot do any harm because it cannot be executed or read. ● Take no action - only keeps a record of the infected or suspicious file in the scan log. Infected files are regarded as a security issue.
BitDefender Antivirus for Mac ● Backup volumes, because their content is scanned when the backup is performed ● Files that are mistakenly identified as infected (known as false positives) ● Files that cause scanning errors 3.5.1. Accessing the Scan Exclusions List To set and manage scan exclusions: 1. Open BitDefender Antivirus for Mac. If you do not know how to do this, refer to Opening BitDefender Antivirus for Mac (p. 13). 2. In the Advanced Controls area of the main window, click the Exclusions button.
BitDefender Antivirus for Mac 3.5.2. Managing Scan Exclusions Exclusions List The exclusions list contains the paths that have been excluded from scanning. There are two ways to set a scan exclusion: ● Drag&drop a file, folder or volume over the exclusions list. ● Click the button labeled with the plus sign (+), located under the exclusions list. In the new field that appears in the exclusions list, enter the path to the file, folder or volume to be excluded from scanning.
BitDefender Antivirus for Mac By default, the exclusion will apply to both real-time and on-demand scanning. To apply the exclusion to real-time scanning only, clear the corresponding check box from the On-demand column. To apply the exclusion to on-demand scanning only, clear the corresponding check box from the Real-time column. To remove a scan exclusion, select it from the list and click the button labeled with the minus sign (-), located under the exclusions list. 3.6.
BitDefender Antivirus for Mac 3.6.2. Managing Quarantined Files Quarantined Files The Quarantine section displays all the files currently isolated in the Quarantine folder. To delete a file from quarantine, select it and click Delete. If you want to restore a quarantined file to its original location, select it and click Restore.
BitDefender Antivirus for Mac 3.7. Updates Updates can be grouped into two categories: ● Updates to the malware signatures - enable BitDefender Antivirus for Mac to protect you against the latest malicious software discovered. The BitDefender lab usually releases new malware signatures every hour or even more often. ● Application updates - improve the application's performance, stability and usability. They are released every once in a while.
BitDefender Antivirus for Mac 2. In the Advanced Controls area of the main window, click the Update button. 3. Click ON or OFF. 3.7.2. Requesting an Update You can request an update manually anytime you want. Update by user request is recommended before you start a comprehensive scan. An active Internet connection is required in order to check for available updates and download them. To request an update manually: 1. Open BitDefender Antivirus for Mac.
BitDefender Antivirus for Mac 4. Configuring Preferences This chapter includes the following topics: ● Accessing Preferences (p. 44) ● General Preferences (p. 44) ● Shield Preferences (p. 46) ● Security Preferences (p. 47) 4.1. Accessing Preferences To open the BitDefender Antivirus for Mac Preferences window: 1. Open BitDefender Antivirus for Mac. If you do not know how to do this, refer to Opening BitDefender Antivirus for Mac (p. 13). 2.
BitDefender Antivirus for Mac General Preferences ● Open BitDefender at login. Select this check box to open BitDefender Antivirus for Mac automatically when you log in to your account. In this way, you can be notified about current issues and detected malware. Note The application is by default minimized in the Dock. ● Fast issues switching. Select this check box to navigate through the status panes in the main window with mouse over. ● Enable Growl notifications.
BitDefender Antivirus for Mac 4.3. Shield Preferences The shield preferences allow you to configure how to be notified about detected malware and the on-access scanning of archives. Shield Preferences ● Show BitDefender alert when a virus is found. Select this check box if you want to be notified when a virus or other malware is detected. The alert window displays the infected items and the actions taken on them. ● Switch to Threats tab when a virus is found.
BitDefender Antivirus for Mac 4.4. Security Preferences The security preferences allow you to configure the overall scanning approach. Security Preferences Scan only new and changed files. Select this check box to set BitDefender Antivirus for Mac to scan only files that have not been scanned before or that have been modified since their last scan. You can choose not to apply this setting for drag&drop scanning by selecting the corresponding check box.
BitDefender Antivirus for Mac 5. Registering BitDefender Antivirus for Mac This chapter includes the following topics: ● About Registration (p. 48) ● Registering BitDefender Antivirus for Mac (p. 48) ● Purchasing a License Key (p. 49) 5.1. About Registration BitDefender Antivirus for Mac comes with 30-day trial period. During the trial period, the product is fully functional and you can test it to see if it meets your expectations.
BitDefender Antivirus for Mac Registration Window 3. In the New license key field, enter your license key. 4. Click Register Now to register your new license. After the registration is completed, you can see the new registration information in the registration window. 5.3. Purchasing a License Key When your trial or licensing period comes close to end, purchase a license key to register BitDefender Antivirus for Mac and extend protection. To purchase a license key: 1. Open BitDefender Antivirus for Mac.
BitDefender Antivirus for Mac 6. Getting Help This chapter includes the following topics: ● Support (p. 50) ● Contact Information (p. 52) 6.1. Support BitDefender strives to provide its customers with an unparalleled level of fast and accurate support. If you experience any issue with or if you have any question about your BitDefender product, you can use several online resources to quickly find a solution or an answer. Or, if you prefer, you can contact the BitDefender Customer Care team.
BitDefender Antivirus for Mac prevention, the management of BitDefender solutions with detailed explanations, and many other articles. The BitDefender Knowledge Base is open to the public and freely searchable. The extensive information it contains is yet another means of providing BitDefender customers with the technical knowledge and insight they need.
BitDefender Antivirus for Mac connected to the Internet (malware, phishing, spam, cyber-criminals). A useful dictionary helps you understand the computer security terms that you are not familiar with. New articles are posted regularly to keep you up-to-date with the latest threats discovered, the current security trends and other information on the computer security industry. The Malware City web page is http://www.malwarecity.com. 6.1.2.
BitDefender Antivirus for Mac 6.2.1. Web Addresses Sales department: sales@bitdefender.com Technical support: http://www.bitdefender.com/help Documentation: documentation@bitdefender.com Partner Program: partners@bitdefender.com Marketing: marketing@bitdefender.com Media Relations: pr@bitdefender.com Job Opportunities: jobs@bitdefender.com Virus Submissions: virus_submission@bitdefender.com Spam Submissions: spam_submission@bitdefender.com Report Abuse: abuse@bitdefender.com Product web site: http://www.
BitDefender Antivirus for Mac Germany BitDefender GmbH Airport Office Center Robert-Bosch-Straße 2 59439 Holzwickede Deutschland Office: +49 2301 91 84 222 Sales: vertrieb@bitdefender.de Technical support: http://kb.bitdefender.de Web: http://www.bitdefender.de UK and Ireland Business Centre 10 Queen Street Newcastle, Staffordshire ST5 1ED E-mail: info@bitdefender.co.uk Phone: +44 (0) 8451-305096 Sales: sales@bitdefender.co.uk Technical support: http://www.bitdefender.com/help Web: http://www.bitdefender.
BitDefender Antivirus for Mac Romania BITDEFENDER SRL West Gate Park, Building H2, 24 Preciziei Street Bucharest Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales e-mail: sales@bitdefender.ro Technical support: http://www.bitdefender.ro/suport Website: http://www.bitdefender.ro 6.2.3. Local Distributors The BitDefender local distributors are ready to respond to any inquiries regarding their areas of operation, both in commercial and in general matters.
BitDefender Antivirus for Mac Types of Malicious Software Adware Adware is often combined with a host application that is provided at no charge as long as the user agrees to accept the adware. Because adware applications are usually installed after the user has agreed to a licensing agreement that states the purpose of the application, no offense is committed. However, pop-up advertisements can become an annoyance, and in some cases degrade system performance.
BitDefender Antivirus for Mac The main role of rootkits is to hide processes, files, logins and logs. They may also intercept data from terminals, network connections or peripherals, if they incorporate the appropriate software. Rootkits are not malicious in nature. For example, systems and even some applications hide critical files using rootkits. However, they are mostly used to hide malware or to conceal the presence of an intruder into the system.
BitDefender Antivirus for Mac Trojan A destructive program that masquerades as a benign application. Unlike viruses, Trojan horses do not replicate themselves but they can be just as destructive. One of the most insidious types of Trojan horse is a program that claims to rid your computer of viruses but instead introduces viruses onto your computer. The term comes from a story in Homer's Iliad, in which the Greeks give a giant wooden horse to their foes, the Trojans, ostensibly as a peace offering.
BitDefender Antivirus for Mac What Is Phishing? In computer security, phishing is the criminally fraudulent process of attempting to acquire sensitive information such as user names, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from PayPal, eBay, Youtube or online banks are commonly used to lure the unsuspecting.