Antispyware User's guide Copyright © 2005 SOFTWIN Antispyware
BitDefender 9 Antispyware BitDefender 9 Antispyware User's guide SOFTWIN Published 2005.11.02 Build 9.0.1 Copyright © 2005 SOFTWIN Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from SOFTWIN, except for the inclusion of brief quotations in reviews. The content can not be modified in any way.
BitDefender 9 Antispyware OK, so you're a Ph.D. Just don't touch anything.
BitDefender 9 Antispyware
BitDefender 9 Antispyware Table of Contents License and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii 1. Conventions used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1. Typographical conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender 9 Antispyware 6.1. General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.1.1. Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.1.2. Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2. Product registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.3.
BitDefender 9 Antispyware 11. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender 9 Antispyware viii
License and Warranty License and Warranty This License Agreement is a legal agreement between you (either an individual or a single entity end user) and SOFTWIN for use of the SOFTWIN software product identified above, which includes computer software and may include associated media, printed materials, and "online" or electronic documentation ("BitDefender"), all of which are protected by U.S. and international copyright laws and international treaty protection.
License and Warranty "Licensed copies." You are also entitled to make a corresponding number of secondary copies for portable computer use as specified above in the section entitled "Application Software". TERM OF LICENSE. The license granted hereunder shall commence on the date that you install, copy or otherwise first use BitDefender and shall continue only on the computer on which it is initially installed. UPGRADES.
License and Warranty IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. DISCLAIMER OF DAMAGES. Anyone using, testing, or evaluating BitDefender bears all risk to the quality and performance of BitDefender.
License and Warranty prior notice to you. In the event of invalidity of any provision of this Agreement, the invalidity shall not affect the validity of the remaining portions of this Agreement. BitDefender and BitDefender logos are trademarks of SOFTWIN. Microsoft, Windows, Excel, Word, the Windows logo, Windows NT, Windows 2000 are registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.
Preface Preface This guide is intended to all users who have chosen BitDefender 9 Antispyware as a security solution for their personal computers. The information presented in this book is suitable not only for computer literates, it is accessible to everyone who is able to work under Windows. This book will describe for you BitDefender 9 Antispyware, the Company and the team who built it, will guide you through the installation process, will teach you how to configure it.
Preface Appearance Description “Preface” (p. xiii) This is an internal link, towards some location inside the document. filename File and directories are printed using monospaced font. option All the product options are printed using strong characters. sample code listing The code listing is printed with monospaced characters. 1.2. Admonitions The admonitions are in-text notes, graphically marked, bringing to your attention additional information related to the current paragraph.
Preface Description and features. A short introduction to BitDefender. It explains who BitDefender is, who SOFTWIN and Data Security Division are. BitDefender 9 Antispyware, its features and the product modules are presented to you. Installation. Step by step instructions for installing BitDefender on a workstation. This is a comprehensive tutorial on installing BitDefender 9 Antispyware. Starting with the prerequisites for a successfully installation, you are guided through the whole installation process.
Product installation Product installation
BitDefender 9 Antispyware installation Product installation 01 1. BitDefender 9 Antispyware installation The BitDefender 9 Antispyware installation section of this user guide contains the following topics: • • • • System requirements Installation steps Upgrade Removing, repairing or modifying BitDefender features 1.1.
Product installation 01 BitDefender 9 Antispyware installation Installation steps 1. Click Next to continue or click Cancel if you want to quit installation. 2. Please read the License Agreement, select I accept the terms in the License Agreement and click Next. If you do not agree with these terms click Cancel. The installation process will be abandoned and you will exit setup. 3. You can choose what kind of installation you want: typical, custom or complete.
BitDefender 9 Antispyware installation Product installation 01 • Complete - For full installation of the product. All BitDefender modules will be installed. If you select Typical or Complete you will skip step 5 4. If you have selected Custom, a new window will appear containing all the BitDefender components listed so that you may select the ones you would like to install.
Product installation 01 BitDefender 9 Antispyware installation 1.3. Upgrade The upgrade procedure can be done in one of the following ways: • Install without removing the previous version - v8 to v9 only Double-click the setup file and follow the wizard described in the “Installation steps” (p. 3) section. Important During the installation process an error message caused by the Filespy service, will appear. Click OK to continue the installation.
BitDefender 9 Antispyware installation Product installation 01 Important Before repairing the product we recommend you to save the BitDefender settings. After the repairing process is over you may load them. • Remove - to remove all installed components. To continue setup, select one of the three options listed above. We recommend that you choose Remove for a clean re-installation. After the uninstall process is over, we recommend that you delete the Softwin folder from the Program Files.
Product installation 01 8 BitDefender 9 Antispyware installation
Description and features Description and features
Description and features
Overview Description and features 02 2. Overview BitDefender provides security solutions to satisfy the protection requirements of today's computing environment, delivering effective threat management for over 41 million home and corporate users in more than 100 countries. Designed to provide full protection for corporate network and systems, the BitDefender solution range comprises, beside antivirus protection, antispam, personal firewall and security management solutions.
Description and features 02 Overview in its eighth year, the European IST Prize is a reward for groundbreaking products that represent the best of European innovation in information technology. Comprehensive. Covers every single point of your network, providing complete security.
Overview Description and features 02 2.2. Data Security Division Ever since the beginning, SOFTWIN's Data Security Division approached data protection in a specific manner, with the first intelligent update, requiring no user intervention, the first remote antivirus management through WAP technology or the first Personal Firewall to be integrated within an antivirus engine to provide complete response to today's complex security threats.
02 Description and features Overview • Business Information Solutions • eContent Solutions • Data Security Solutions SOFTWIN provides services and solutions to customers worldwide. Over 90% of the company's turnover is achieved from exports to the US and European Union.
BitDefender 9 Antispyware Description and features 03 3. BitDefender 9 Antispyware 3.1. Antispyware Monitor and prevent potential spyware threats in real-time, before they can damage your system. By making use off a comprehensive database of spyware signatures, your computer will remain spyware-free. Real-Time Antispyware. BitDefender monitors dozens of potential “hotspots” in your system where spyware might act, and also checks any changes made to your system and software.
03 Description and features BitDefender 9 Antispyware 24/7 Support. Offered online by qualified support representatives and an online database with answers to Frequently Asked Questions.. Rescue Disk. BitDefender 9 Antispyware is delivered on a bootable CD (based on LinuxDefender), which can be used to disinfect a system without booting it.
BitDefender modules Description and features 04 4. BitDefender modules BitDefender 9 Antispyware contains the modules: General, Antispyware and Update. 4.1. General module BitDefender comes fully configured for maximum security. Essential status information about all the BitDefender modules is displayed in the General module. Here you can register your product and you can set the overall behavior of BitDefender. 4.2.
04 Description and features BitDefender modules Updates come in the following ways: • Updates for the antispyware engines - new spyware signatures will be added to the database. This update type is also known as Antispyware Update. • Product upgrades - when a new product version is released, new features and scan techniques are introduced to the effect of improving the product's performance. This update type is also known as Product Update.
Management console Management console
Overview Management console 05 5. Overview BitDefender 9 Antispyware was designed with a centralized management console, which allows the configuration of the protection options for all BitDefender modules. In other words, it is enough to open the management console in order to have access to all modules: Antispyware and Update.
Management console 05 Overview • General - in this section you can see a summary of all the BitDefender main settings, product details and contact information. Here you can also register the product. • Antispyware - in this section you can configure the Antispyware module. • Update - in this section you can configure the Update module. On the right side of the management console you can see information regarding the section you are into.
Management console Overview 05 • Exit - shuts down the application. By selecting this option, the icon from the system tray will disappear and in order to access the management console, you will have to launch it again from the Windows Start menu. Note • The icon will turn into black, if you disable one or more of the BitDefender modules. This way you will know if some modules are disabled without opening the management console. • The icon will blink when an update is available. 5.2.
05 24 Management console Overview
General module Management console 06 6. General module The General section of this user guide contains the following topics: • • • • • General information Product registration Management console settings Events About Note For more details regarding the General module check the description of the “General module” (p. 17). 6.1. General information To access this section click Status tab from the General module.
Management console 06 General module General information In this section you can review information regarding the product status. To enable/disable the main BitDefender features select/clear the check boxes corresponding to them. Warning Items marked in red require your immediate attention. 6.1.1. Firewall The Antispyware monitors dozens of potential “hotspots” in your system where spyware might act, and also checks any changes made to your system and software.
General module Management console 06 Note To be protected against Spyware keep the Antispyware enabled. 6.1.2. Automatic Update New spywares are found and identified every day. This is why it is very important to keep BitDefender up to date with the latest spyware signatures. It displays the date of the last update. Note To protect your critical data, BitDefender can perform automatic updates. Keep the Automatic update option enabled. 6.2.
Management console 06 General module Product registration This section contains information about the status of your BitDefender license. Here you can register the product and you can see the expiring date. The product is delivered with a trial registration key valid for thirty days. At the end of the trial period, if you want to purchase the product you have to provide a new license key. Click Buy now to get a new License Key from the BitDefender online store.
General module Management console 06 Type in the license key in the Serial field. Click Register to finish the registration process. If you mistype the license key you will be prompted to re-enter it. Enter registration key If you type in a valid license key a success message box appears. In the Registration section now, you can see the expiring date of the new license key. 6.3. Management console settings To access this section click Settings tab from the General module.
Management console 06 General module Management console settings Here you can set the overall behavior of BitDefender. By default, BitDefender is loaded at Windows startup and then runs minimized in the taskbar.
Management console General module 06 Type in the password in the Password field, retype it in the Retype password field and click OK. Enter password From now on, if you want to change the BitDefender configuration options, you will be asked to introduce the password. Important If you forgot the password you will have to repair the product in order to modify the BitDefender configuration. • Load BitDefender when Windows starts - automatically launches BitDefender at system startup.
06 Management console General module • Enable multiuser support - allows other users that may be using this computer to have their own settings for BitDefender. Note This option can only be enabled or disabled by users with administrator rights on the local machine. • Enable activity bar - enables/disables the “ Scan activity bar ” (p. 23). • Choose skin - allows you to select the color of the management console. The skin represents the background image on the interface.
Management console General module 06 Events In this section all the events generated by BitDefender are displayed. There are 3 types of events: Information, Warning and Critical. Examples of events: • Information - when an e-mail was scanned; • Warning - when a suspected file was detected; • Critical - when an infected file was detected. For each event the following information are offered: the date and the time when the event occurred, a small description and its source (Antivirus or Update).
Management console 06 General module If the management console is open at the Events section and at the same time an event occurs you must click Refresh to see that event. To delete all the events from the list click Clear log. 6.5. About To access this section click About tab in the General module. In this section you can find the contact information and the product details.
General module Management console 06 BitDefender is certified by all the major independent reviewers - ICSA Labs, CheckMark and Virus Bulletin, and is the only security product to have received an IST Prize.
06 36 Management console General module
Antispyware module Management console 07 7. Antispyware module The Antispyware section of this user guide contains the following topics: • • • • • • On-access scanning On-demand scanning Scheduled scanning System Information Quarantine Report Note For more details regarding the Antispyware module check the description of the “Antispyware module” (p. 17). 7.1. On-access scanning To access this section click Shield tab from the Antispyware module.
Management console 07 Antispyware module Spyware Shield BitDefender monitors dozens of potential “hotspots” in your system where spyware might act, and also checks any changes made to your system and software. Known spyware threats are also blocked in real-time. In this section you can configure the Spyware Shield and you can view information regarding its activity. Note To prevent spyware from infecting your computer keep the Spyware Shield enabled.
Antispyware module Management console 07 In case a suspicious file is detected you can launch a wizard from the alert window that will help you to send that file to the BitDefender Lab for further analysis. You can type in your e-mail address to receive information regarding this report. The Spyware Shield protects your computer against spywares through 5 important protection controls. • • • • • Files Control Dial Control Script Control Cookies Control Registry Control 7.1.1.
Management console 07 Antispyware module Option Description Scan all files All the accessed files will be scanned, regardless their type. Scan program files only Only the program files will be scanned. This means only the files with the following extensions: .exe; .bat; .com; .dll; .ocx; .scr; .bin; .dat; .386; .vxd; .sys; .wdm; .cla; .class; .ovl; .ole; .exe; .hlp; .doc; .dot; .xls; .ppt; .wbk; .wiz; .pot; .ppa; .xla; .xlt; .vbs; .vbe; .mdb; .rtf; .htm; .hta; .html; .xml; .xtp; .php; .asp; .js; .
Management console Antispyware module 07 Action Description Delete file Deletes the infected files immediately, without any warning. Move file to quarantine Move the infected files into the quarantine. • Second action to take when first fails - select from the drop-down menu the second action to take on infected files, in case the first action fails.
Management console 07 Antispyware module Dial Control The dialers are applications that use computer's modems in order to dial different phone numbers. Usually, the dialers are used to access various locations by dialing a high-cost phone numbers. With Dial Control you will be in charge of which connections to different phone numbers you permit or block.
Management console Antispyware module 07 You can see the name of the application and the phone number. Check Remember this answer option and click Yes or No and a rule will be created, applied and listed in the rules table. You will no longer be notified when the application tries to dial the same phone number. Dial Control alert Every rule that has been remembered can be accessed in the Dial section for further fine-tuning.
Management console 07 Antispyware module Step 1/2 - Select application and action Select application and action You can set the parameters: • Application - select the application for the rule. You can choose only one application (click Select file, then Browse and select the application) or all the applications (just click Any). • Action - select the action of the rule. Action Description Permit The action will be permitted. Deny The action will be denied. Click Next.
Antispyware module Management console 07 Step 2/2 - Select the phone numbers Select the phone numbers Click Specify phone numbers, type in the phone number for which the rule will be applied and click Add. Note You can use wild cards in your list of banned phone number; e.g.: 1900* means all numbers beginning with 1900 will be blocked. Check Any if you want this rule to apply for any phone number. To delete a phone number select it and click Remove.
Management console 07 Antispyware module Script Control Scripts and other codes such as ActiveX controls and Java applets, which are used to create interactive web pages, can be programmed to have harmful effects. ActiveX elements, for example, can gain total access to your data and they can read data from your computer, delete information, capture passwords and intercept messages while you're online. You should only accept active content from sites you fully know and trust.
Management console Antispyware module 07 You can see the name of the resource. Check Remember this answer option and click Yes or No and a rule will be created, applied and listed in the rules table. You will no longer be notified when the same site tries to send you active content. Script Control alert Every rule that has been remembered can be accessed in the Script section for further fine-tuning.
Management console 07 Antispyware module Step 1/1 - Select address and action Select address and action You can set the parameters: • Domain address - type in the domain on which the rule should apply. • Action - select the action of the rule. Action Description Permit The scripts on that domain will execute. Deny The scripts on that domain will not execute. Click Finish. Click Apply to save the changes. 7.1.4.
Antispyware module Management console 07 Script Control Cookies are a very common occurrence on the Internet. They are small files stored on your computer. Websites create these cookies in order to keep track of specific information about you. Cookies are generally made to make your life easier. For example they can help the website remember your name and preferences, so that you don't have to enter them on every visit.
Management console 07 Antispyware module You can see the name of the application that is trying to send the cookie file. Check Remember this answer option and click Yes or No and a rule will be created, applied and listed in the rules table. You will no longer be notified the next time when you connect to the same site. Cookie Control alert This will help you to choose which websites you trust and which you don't.
Management console Antispyware module 07 Configuration wizard The configuration wizard is a 1 step procedure. Step 1/1 - Select address, action and direction Select address, action and direction You can set the parameters: • Domain address - type in the domain on which the rule should apply. • Action - select the action of the rule. Action Description Permit The cookies on that domain will execute. Deny The cookies on that domain will not execute. • Direction - select the traffic direction.
Management console 07 Antispyware module Type Description Incoming The rule applies only for the cookies that are received from the connected site. Both The rule applies in both directions. Click Finish. Note You can accept cookies but never return them by setting the action to Deny and the direction to Outgoing. Click Apply to save the changes. 7.1.5. Registry Control A very important part of the Windows operating system is called the Registry.
Management console Antispyware module 07 You can deny this modification by clicking No or you can allow it by clicking Yes. If you want BitDefender to remember your answer you must select the checkbox: Remember this answer. Registry Alert Note Your answers will be the basis of the rule-list. If you want to see the registry entries list, click Advanced >>>corresponding to Registry Control. For each application a small expandable menu will be created; it contains all the modifications to the registry.
Management console 07 Antispyware module Note BitDefender will usually alert you when you install new programs that need to run after the next startup of your computer. In most cases, these programs are legitimate and can be trusted 7.2. On-demand scanning To access this section click Scan tab from the Antispyware module. Scan In this section you can configure BitDefender to scan your computer. The main objective for BitDefender is to keep your computer clean of spywares.
Antispyware module Management console 07 There is a risk that a spyware is already lodged in your system, before you even install BitDefender. This is why it's a very good idea to scan your computer for resident spywares after you've installed BitDefender. And it's definitely a good idea to frequently scan your computer for spywares.
Management console 07 Antispyware module Step 3/5 - Choose scan targets In the management console, enter the Antivirus module and click Scan tab. By default, the section contains an image of the system’s partition structure. Besides this, some buttons and scan options can also be observed.
Management console Antispyware module 07 • Scan - launches the system scanning, taking in account the selected scan options. Important If you are not that familiar with computers, now is the time to just click the Scan button. BitDefender will start the scanning of your computer using the standard settings, which are sufficient. Step 4/5 - Select the scan options Advanced users might want to take advantage of the scan-settings BitDefender offers.
Management console 07 Antispyware module Note Click the box with "+" to open an option or the box with "-" to close an option. • Specify the type of objects to be scanned (archives, e-mail messages and so on) and other options. This is made through the selection of certain options from Scanning options category. The following detection options are available: Option Description Scan boot sectors Scans the system’s boot sector. Scan files Scans all files, regardless of their type.
Management console Antispyware module Option 07 Description fore a virus definition is found. False alarm messages can appear. When such a file is detected it is classified as suspicious. In these cases, we recommend you to send the file to the BitDefender lab to be analyzed Detect incomplete virus bodies Detects incomplete virus bodies. Prompt for reboot If actions require reboot, prompt users for immediate reboot. • Specify the action on infected or suspicious files.
Management console 07 Antispyware module Action Description Copy files to Quarantine Copies the infected files into the quarantine. This means practically duplicating the infected file and the copy of this file will appear in the quarantine, but the infected file will not be moved from the initial location. Move files to Quarantine Moves the infected files into the quarantine. • Specify the options for the report files. Open Report options category in order to see all possible options.
Management console Antispyware module Option 07 Description Shut down the PC when Shut down the computer after the scan process has scan is completed finished. Submit suspect files to You will be prompted to submit all suspect files to BitDefender Lab BitDefender lab after the scan process has finished. Minimize scan window on Minimizes the scan window to system tray. Doublestart to systray click the BitDefender icon to open it.
Management console 07 Antispyware module Select the checkbox corresponding to Show last scanned file and only the information about the last scanned files will be visible. Three buttons are available: • Stop - opens a new window from where you can end the scan process. Click Yes&Close to exit the scan window. • Pause - stops temporally the scan process - you can continue it by clicking Resume. • Show report - opens the scan report.
Management console Antispyware module 07 7.2.3. Drag&Drop Scanning Drag the file or folder you want scanned and drop it over the Scan Activity Bar, like in the pictures below. Drag the file Drop the file A report file named activbar.log will be created and you can open it from the Report section, Antivirus module. In both alternative scanning (contextual and drag&drop Scanning) the scan window will appear.
07 Management console Antispyware module • Copy to quarantine - copies the infected file into the quarantine; • Move to quarantine - moves the infected file into the quarantine; • Rename - changes the extension of the infected files. The new extension of the infected files will be .vir.. • Ignore - ignores the infection. No action will be taken on the infected file.
Antispyware module Management console 07 Scheduler Since the scanning will take some time, and works best if you have closed all other programs, it is best for you to schedule the scanning at a time when you are not using your computer and it is standing idly by. This implies that the user must previously create a so-called task, job or scan event. The Scheduler contains a wizard for creating new scan tasks.
07 Management console Antispyware module Note If you modify the event's name, a new event will be created, under the newly introduced name. • Delete - deletes a selected task. • Run Now - runs the selected task. • Properties - opens the properties of the selected task. The Scheduler's screen also contains a list where all the scan tasks can be seen, with their names, the date of the first execution, the date of the next execution and the task's type (periodically or one time only).
Antispyware module Management console 07 Step 1/9 - Welcome Window Intro Type in the name of the new event in the Event name field and a short description in the Event description field. The following options are available: • Run the task with Low priority - Decreases the priority of the scan process. You will allow other programs to run faster and increase the time needed for the scan process to finish. • Minimize scan window on start - Minimizes the scan window to system tray.
Management console 07 Antispyware module Step 2/9 - Start Time/Date Start Time/Date Select the scan frequency: • Once - launches the scan only once, at a certain moment. • Periodically - launches the scan periodically, at certain time intervals(hours, days, weeks, months, years) starting with a specified date and time.
Antispyware module Management console 07 If you want to automatically close the scan window if no infected or suspected files were found during the scan process, select the checkbox corresponding to this option. Click Back to go to the previous step or click Next to continue the wizard.
Management console 07 Antispyware module Step 4/9 - Target Path Target Path Specify the path to the objects that will be scanned. This screen is actually an exploring window that lets you select the partitions and folders to be scanned. When the cursor is placed on a folder, the complete path to the folder will appear in the field placed under this exploring window. Note Click the box with "+" to open an option or the box with "-" to close an option.
Antispyware module Management console 07 Step 5/9 - File Mask File Mask Specify the types of the files that will be scanned. This step is necessary if you have selected to scan files in the third step. The following options are available: • All - scans all files, no matter what their type is; • Executables and documents - scans only the program files and documents; • From list - scans only the files whose extensions appear in the list. Note These extensions must be separated by a semicolon “;”.
Management console 07 Antispyware module Step 6/9 - Analysis Type Analysis Type Select the scan type: • Non Heuristic - means scanning the files with the procedure based on known virus signatures; • Heuristic - represents a method based on certain algorithms, whose aim is to identify new unknown viruses. Occasionally, it may report a suspicious code in normal programs, generating the so-called "false positive".
Management console Antispyware module 07 Step 7/9 - Action Mode Action Mode BitDefender allows selecting two actions in case an infected or a suspected file is found. Select the actions for infected and suspected files. Action Description None No action will be taken on infected files. These files will appear in the report file. Prompt user for action When an infected file is detected, a window will appear prompting the user to select the action on that file.
Management console 07 Action Antispyware module Description this file will appear in the quarantine, but the infected file will not be moved from the initial location. Move files to quarantine Moves the infected files into the quarantine zone. When the virus is in quarantine it can't do any harm. Note We recommend you to select the first action Disinfect files and the second action Move to quarantine. The same actions as for infected files are available for suspected ones.
Antispyware module Management console 07 You can also limit the size of the report file. Type in the maximum file size in the corresponding field. Note The report files can be seen in the Report section from the Antivirus module. Click Back to go to the previous step or click Next to continue the wizard. Step 9/9 - Summary Summary This is the last step of the wizard.
Management console 07 Antispyware module System Information Here you can see and change key info settings. The list contains all the items loaded when starting the system as well as the items loaded by different applications. Three buttons are available: • Remove - deletes the selected item. • Go to - opens a window where the selected item is placed (the Registry for example). • Refresh - re-open the System Information section. 7.4.
Antispyware module Management console 07 Quarantine BitDefender allows isolating the infected or suspicious files in a secure area, named quarantine. By isolating these files in the quarantine, the risk of getting infected disappears and, at the same time, you have the possibility to send these files for further analysis to the BitDefender lab. The component that ensures the administration of the isolated files is Quarantine.
Management console 07 Antispyware module • Add - adds files to quarantine. Use this button to quarantine a file you suspect of being infected. A window will open and you can select the file from its location on the disk. This way the file is copied to quarantine. If you want to move the file in the quarantine zone you must select the checkbox corresponding to Delete from original location. A quicker method to add suspicious files to the quarantine is to drag&drop them in the quarantine list.
Antispyware module Management console 07 Note Click the box with "+" to open an option or the box with "-" to close an option. Quarantine settings • Limit the size of quarantine folder - maintains under control the size of the quarantine. This option is enabled by default and its size is 12000 kB. If you want to change this value type in a new one in the corresponding field. • Automatically send quarantine - sends automatically the quarantined files to the BitDefender Labs for further analysis.
Management console 07 Antispyware module Report The Report section contains a list of all the report files generated so far. Every file has enclosed its name, size and the date of the last modification. When launching a scan process, the user has the possibility to opt for creating a report file where he can see information about the scan process. The user may open these reports from the management console. BitDefender will keep track of its own activity on your computer.
Antispyware module Management console 07 Note The report files are by default saved in the folder where BitDefender is installed. If you have saved the report files in another directory, use the Browse button to locate them. • Show - opens the selected report file; • Delete - deletes the selected report file; • Refresh - refreshes the Report section.
Management console 07 Antispyware module Click Apply to save the changes. If you click Default you will load the default settings.
Management console Update module 08 8. Update module The Update section of this user guide contains the following topics: • Automatic update • Update settings Note For more details regarding the Update module check the description of the “Update module” (p. 17). 8.1. Automatic update To access this section click Update tab from the Update module.
Management console 08 Update module Automatic Update If you are connected to the Internet through broadband or DSL, BitDefender takes care of this itself. It checks for new spyware signatures when you turn on your computer and every hour after that. If an update was detected, depending on the options set in the Automatic update options section, you will be asked to confirm the update or the update will be made automatically. The automatic update can also be done anytime you want by clicking Update Now.
Management console Update module 08 Important It may be necessary to restart the computer when you have completed the update. We recommend doing it as soon as possible. Note If you are connected to the Internet through a dial-up connection, then it's a good idea to make it a regular habit to update BitDefender by user request. 8.2. Update settings To access this section click Update tab from the Settings module.
Management console 08 Update module The window with the update settings contains 4 categories of options (Update location settings, Automatic update options, Manual update type and Interface options) organized in an expandable menu, similar to the ones from Windows. Note Click the box labeled "+" to open a category or click the one labeled "-" to close it. 8.2.1.
Management console Update module 08 8.2.2. Automatic update options • Automatic check for updates - BitDefender automatically checks our servers for available updates. • Verify every x hours - Sets how often BitDefender checks for updates The default time interval is 1hour. • Silent update - BitDefender automatically downloads and implements the update. • Ask before download - every time an update is available, you will asked before download.
Management console 08 Update module not be prompted for rebooting, therefore the BitDefender update process will not interfere with the user’s work. Click Apply to save the changes or click Default to load the default settings.
Best practices Best practices
Best practices Best practices 09 9. Best practices The Best practices section of this user guide contains the topic: • Antispyware 9.1. Antispyware Steps to be followed in order to ensure a spyware-free computer: 1. Perform an update by user request of your spyware signatures as described in the “Automatic update” (p. 83) section. 2. Perform a full scan of your system as described in the “ Immediate scanning ” (p. 55) section. 3.
09 92 Best practices Best practices
Getting help Getting help
Support Getting help 10 10. Support 10.1. Support department As a valued provider, SOFTWIN strives to provide its customers with an unparallel level of fast and accurate support. The Support Center listed below is continually being updated with the newest virus descriptions and answers to common questions, so that you obtain the necessary information in a timely manner.
Getting help 10 Support The BitDefender Knowledge Base is open to the public and freely searchable. This welth of information is yet another way to provide BitDefender customers with the technical knowledge and insight they need. All valid requests for information or bug reports coming from BitDefender clients eventually find their way into the BitDefender Knowledge Base, as bugfix reports, workaround cheatsheets or informational articles to supplement product helpfiles.
Support Getting help 10 10.3.2. Address The BitDefender offices are ready to respond to any inquiries regarding their areas of operations, in both commercial and general matters. Their respective addresses and contacts are listed below. Germany Softwin GmbH Karlsdorfer Straße 56 88069 Tettnang Technischer Support: Vertrieb: Phone: 07542/94 44 44 Fax: 07542/94 44 99 Product web site: http://www.bitdefender.de Spain Constelación Negocial, S.
Getting help 10 Support Fax: 954 776 64 62, 800 388 80 64 Product web site: http://www.bitdefender.us Romania SOFTWIN 5th Fabrica de Glucoza St. PO BOX 52-93 Bucharest Technical support: Sales: Phone: +40 21 2330780 Fax: +40 21 2330763 Product web site: http://www.bitdefender.
Frequently Asked Questions Getting help 11 11. Frequently Asked Questions 11.1. General Q: How can I tell if BitDefender is actually working? A: In the General module, access the Status section and look at the statistics. Q: What are the system requirements? A: You will find them in the “System requirements” (p. 3)section. Q: How do I uninstall BitDefender? A: The removing procedure is described in the “Removing, repairing or modifying BitDefender features” (p. 6)section.
Getting help 11 Frequently Asked Questions A: The Dial Control monitors all dialers attempting to access a computer modem, immediately warning the user and prompting him to choose whether to block or allow such operations. Q: What does Script Control do? A: The Script Control monitors all websites that are trying to activate a script or other active content. You will be in charge of which websites you trust and which you don't.
Glossary Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them. ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs, rather than static pages. With ActiveX, users can ask or answer questions, use push buttons, and interact in other ways with the Web page. ActiveX controls are often written using Visual Basic.
Glossary use by field service technicians or the vendor's maintenance programmers. Boot sector A sector at the beginning of each disk that identifies the disk's architecture (sector size, cluster size, and so on). For startup disks, the boot sector also contains a program that loads the operating system. Boot virus A virus that infects the boot sector of a fixed or floppy disk. An attempt to boot from a diskette infected with a boot sector virus will cause the virus to become active in memory.
Glossary Disk drive It's a machine that reads data from and writes data onto a disk. A hard disk drive reads and writes hard disks. A floppy drive accesses floppy disks. Disk drives can be either internal (housed within a computer) or external (housed in a separate box that connects to the computer). Download To copy data (usually an entire file) from a main source to a peripheral device. The term is often used to describe the process of copying a file from an online service to one's own computer.
Glossary ally report suspicious code in normal programs, generating the so-called "false positive". IP Internet Protocol - A routable protocol in the TCP/IP protocol suite that is responsible for IP addressing, routing, and the fragmentation and reassembly of IP packets. Java applet A Java program which is designed to run only on a web page. To use an applet on a web page, you would specify the name of the applet and the size (length and width, in pixels) that the applet can utilize.
Glossary by what might seem to be a virus, and does not generate false alarms. Packed programs A file in a compression format. Many operating systems and applications contain commands that enable you to pack a file so that it takes up less memory. For example, suppose you have a text file containing ten consecutive space characters. Normally, this would require ten bytes of storage.
Glossary puters have ports for connecting modems, printers, mice, and other peripheral devices. In TCP/IP and UDP networks, an endpoint to a logical connection. The port number identifies what type of port it is. For example, port 80 is used for HTTP traffic. Report file A file that lists actions that have occurred. BitDefender maintains a report file listing the path scanned, the folders, the number of archives and files scanned, how many infected and suspicious files were found.
Glossary connection. Because spyware is using memory and system resources, the applications running in the background can lead to system crashes or general system instability. Startup items Any files placed in this folder will open when the computer starts. For example, a startup screen, a sound file to be played when the computer first starts, a reminder calendar, or application programs can be startup items. Normally, an alias of a file is placed in this folder rather than the file itself.
Glossary the installation routines for updates often check to make sure that an older version is already installed on your computer; if not, you cannot install the update. BitDefender has it's own update module that allows you to manually check for updates, or let it automatically update the product. Virus A program or piece of code that is loaded onto your computer without your knowledge and runs against your will. Most viruses can also replicate themselves. All computer viruses are manmade.