Welding System User Manual

10. Support
10.1. Support department
As a valued provider, SOFTWIN strives to provide its customers with an unparallel
level of fast and accurate support. The Support Center listed below is continually
being updated with the newest virus descriptions and answers to common questions,
so that you obtain the necessary information in a timely manner.
At SOFTWIN, dedication to saving its customers time and money by providing the
most advanced products at the fairest prices has always been a top priority. Moreover,
we think that a successful business is based on a good communication and a com-
mitment to excellence in customer support.
You are welcome to ask for support at <[e-mail]> any time. For
a prompt response, please include in your email as many details as you can about
your BitDefender, about your system and describe the problem as accurate as pos-
sible.
10.2. On-line help
10.2.1. BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about BitDe-
fender products. It stores, in an easily accessible format reports on the results of
the ongoing technical support and bugfixing activities of the BitDefender support
and development teams, along with more general articles about virus prevention,
the management of BitDefender solutions and detailed explanations, and many other
articles.
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Getting help
Support