User`s guide

6. Getting Help
This chapter includes the following topics:
● Support (p. 50)
● Contact Information (p. 52)
6.1. Support
BitDefender strives to provide its customers with an unparalleled level of fast and
accurate support. If you experience any issue with or if you have any question
about your BitDefender product, you can use several online resources to quickly
find a solution or an answer. Or, if you prefer, you can contact the BitDefender
Customer Care team. Our support representatives will answer your questions in
a timely manner and they will provide you with the assistance you need.
6.1.1. Online Resources
Several online resources are available to help you solve your BitDefender-related
problems and questions.
● BitDefender Knowledge Base: http://www.bitdefender.com/help
● BitDefender Support Forum: http://forum.bitdefender.com
● the Malware City computer security portal: http://www.malwarecity.com
You can also use your favorite search engine to find out more information about
computer security, the BitDefender products and the company.
BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about the
BitDefender products. It stores, in an easily accessible format, reports on the
results of the ongoing technical support and bugfixing activities of the BitDefender
support and development teams, along with more general articles about virus
Getting Help
50
BitDefender Antivirus for Mac