User's Guide Copyright© 2012 Bitdefender
Bitdefender Antivirus Plus 2013 Bitdefender Antivirus Plus 2013 User's Guide Publication date 08/21/2012 Copyright© 2012 Bitdefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of Bitdefender.
Bitdefender Antivirus Plus 2013 Each man has his price Bob And yours was pretty low
Bitdefender Antivirus Plus 2013 Table of Contents Installation ................................................................. 1 1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2.
Bitdefender Antivirus Plus 2013 9.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 How to ..................................................................... 37 10. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 10.1. 10.2. 10.3. 10.4. How do I install Bitdefender on a second computer? . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Antivirus Plus 2013 15.2.4. Running a System Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.2.5. Configuring a custom scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.2.6. Antivirus Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.2.7. Checking scan logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.3.
Bitdefender Antivirus Plus 2013 21.2. Scan doesn't start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 21.3. I can no longer use an application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 21.4. How to update Bitdefender on a slow Internet connection . . . . . . . . . . . . . . . . . 98 21.5. My computer is not connected to the Internet. How do I update Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Antivirus Plus 2013 Installation 1
Bitdefender Antivirus Plus 2013 1. Preparing for installation Before you install Bitdefender Antivirus Plus 2013, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
Bitdefender Antivirus Plus 2013 2. System requirements You may install Bitdefender Antivirus Plus 2013 only on computers running the following operating systems: ● Windows XP with Service Pack 3 (32-bit) ● Windows Vista with Service Pack 2 ● Windows 7 with Service Pack 1 ● Windows 8 Before installation, make sure that your computer meets the minimum system requirements.
Bitdefender Antivirus Plus 2013 3. Installation scenarios Fresh installation There is no older version of Bitdefender installed on the computer. In this case, proceed according to the instructions provided in “Installing your Bitdefender product” (p. 5). Upgrade installation An older version is already installed on the computer and you are upgrading to Bitdefender 2013. In this case, the older version must be removed before the installation.
Bitdefender Antivirus Plus 2013 4. Installing your Bitdefender product You can install Bitdefender from the Bitdefender installation disc or using a web installer downloaded on your computer from the Bitdefender website or from other authorized websites (for example, the website of a Bitdefender partner or an online shop). You can download the installation file from the Bitdefender website at the following address: http://www.bitdefender.com/Downloads/.
Bitdefender Antivirus Plus 2013 Bitdefender to download the files, ensuring you are installing the very latest version of the software. Note Downloading the installation files can take a long time, especially over slower Internet connections. Once the installation is validated, the setup wizard will appear. Follow the steps to install Bitdefender Antivirus Plus 2013. Step 1 - Welcome The welcome screen lets you choose what type of installation you want to perform.
Bitdefender Antivirus Plus 2013 installation path, click Change and select the folder in which you would like Bitdefender to be installed. Configure Proxy Settings Bitdefender Antivirus Plus 2013 requires access to the Internet for product registration, downloading security and product updates, in-cloud detection components etc. If you use a proxy connection instead of a direct Internet connection, you must select this option and configure the proxy settings.
Bitdefender Antivirus Plus 2013 Note You can find your license key: ▶ on the CD/DVD label. ▶ on the product registration card. ▶ in the online purchase e-mail. 3. Click Register Now. ● I want to evaluate Bitdefender In this case, you can use the product for a 30 day period. To begin the trial period, select I want to evaluate the product. Click Next. Step 6 - Configure product behavior Bitdefender can be configured to automatically manage your security permanently or in certain situations.
Bitdefender Antivirus Plus 2013 You can turn the filters on or off at any time after the installation from the Bitdefender interface. To achieve the best level of protection, it is recommended to activate all the filters. Click Next. Step 8 - Login to MyBitdefender A MyBitdefender account is required in order to use the online features of your product. For more information, please refer to “MyBitdefender account” (p. 31). Proceed according to your situation.
Bitdefender Antivirus Plus 2013 Note Bitdefender does not get access to any confidential information such as the password of the account you use to log in, or the personal information of your friends and contacts. I already have a MyBitdefender account If you have logged in to an account from your product before, Bitdefender will detect it and prompt you to enter the password to log in to that account.
Bitdefender Antivirus Plus 2013 Getting started 11
Bitdefender Antivirus Plus 2013 5. The basics Once you have installed Bitdefender Antivirus Plus 2013, your computer is protected against all kinds of malware (such as viruses, spyware and trojans). You can engage the Autopilot to enjoy completely silent security and you are not required to configure any settings. However, you may want to take advantage of the Bitdefender settings to fine-tune and improve your protection.
Bitdefender Antivirus Plus 2013 ● Critical issues - prevent Bitdefender from protecting you against malware or represent a major security risk. ● Minor (non-critical) issues - can affect your protection in the near future. The Bitdefender icon in the system tray indicates pending issues by changing its color as follows: Red color: Critical issues are affecting the security of your system. They require your immediate attention and must be fixed as soon as possible.
Bitdefender Antivirus Plus 2013 ● Preventive security tasks you need to perform. When fixing such issues, a wizard helps you successfully complete the task. 5.2.2. Configuring status alerts Bitdefender can inform you when issues are detected in the operation of the following program components: ● Antivirus ● Update ● Browser Security You can configure the alert system to best serve your security needs by choosing which specific issues to be informed about. Follow these steps: 1.
Bitdefender Antivirus Plus 2013 Events counters are displayed in the Bitdefender interface to allow easy identification of areas with outstanding events. These are icons appearing on specific modules that indicate the number of unread critical events related to a module's activity. For example, if there is one unread critical event related to the activity of the Update module, the icon appears on the Update panel.
Bitdefender Antivirus Plus 2013 2. Click the User Mode / Autopilot switch on the upper toolbar. When the switch is on the User Mode position, the Autopilot is off. As long as the Autopilot is on, the Bitdefender icon in the system tray changes to . Important While the Autopilot is on, modifying any of the settings it manages will result in it being turned off. To see a history of actions performed by Bitdefender while Autopilot was engaged, open the Events window. 5.5.
Bitdefender Antivirus Plus 2013 screen. Bitdefender will automatically return to the normal operation mode when you close the game or when the detected application exits full screen. If you want to manually turn on Game Mode, use one of the following methods: ● Right-click the Bitdefender icon in the system tray and select Turn Game Mode On. ● Enable using Game Mode keyboard shortcut. Press Ctrl+Shift+Alt+G (the default hotkey). Important Do not forget to turn Game Mode off when you finish.
Bitdefender Antivirus Plus 2013 Game Mode keyboard shortcut To set and use a keyboard shortcut for entering / leaving Game Mode, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select General. 4. In the General Settings window, select the General tab. 5. Make sure the Game Mode keyboard shortcut switch is on. 6. Set the desired combination: a. The default combination is Ctrl+Alt+Shift+G.
Bitdefender Antivirus Plus 2013 If Bitdefender is not installed on a laptop, turn off automatic laptop mode. 5.6. Password-protecting Bitdefender settings If you are not the only person with administrative rights using this computer, it is recommended that you protect your Bitdefender settings with a password. To configure password protection for the Bitdefender settings, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3.
Bitdefender Antivirus Plus 2013 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select General. 4. In the General Settings window, select the Advanced tab. 5. Click the switch to turn off Anonymous usage reports.
Bitdefender Antivirus Plus 2013 6. Bitdefender interface Bitdefender Antivirus Plus 2013 meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. To see the status of the product and perform essential tasks, the Bitdefender system tray icon is available at any time. The main window gives you access to important product information, the program modules and lets you perform common tasks.
Bitdefender Antivirus Plus 2013 ● Hide / Show Security Widget - enables / disables Security Widget. ● Update Now - starts an immediate update. You can follow the update status in the Update panel of the main Bitdefender window. The Bitdefender system tray icon informs you when issues affect your computer or how the product operates, by displaying a special symbol, as follows: Critical issues are affecting the security of your system.
Bitdefender Antivirus Plus 2013 Link Description Feedback Opens a web page in your browser where you can take a short survey about your experience in using the product. We rely on your feedback in our constant quest to improve Bitdefender products. Help and Support Click this link if you need help with Bitdefender. A new window will appear where you can open the product help, go to the Support Center or contact support.
Bitdefender Antivirus Plus 2013 ● Autopilot / User Mode allows you to engage the Autopilot and enjoy completely silent security. For detailed information, please refer to “Autopilot” (p. 15). 6.2.2. Panels area The panels area is where you can directly manage the Bitdefender modules. To browse through the panels, use the slider below the panels area or the arrows located to the right and to the left. Each module panel contains the following elements: ● The name of the module and a status message.
Bitdefender Antivirus Plus 2013 ● Vulnerability Scan ● Rescue Mode The Autoscan switch allows you to turn the Autoscan feature on or off. For more information about scan tasks and how to configure antivirus protection, please refer to “Antivirus protection” (p. 55). Privacy The privacy control module helps you keep important personal data private. It protects you while on the Internet against phishing attacks, fraud attempts, private data leaks, and more.
Bitdefender Antivirus Plus 2013 ● Activate for Twitter through your MyBitdefender account. If Safego has already been activated, you will be able to access statistics regarding its activity by selecting View Reports for Twitter in the menu. For more information, please refer to “Safego protection for social networks” (p. 90). ID Theft Protection Bitdefender offers a comprehensive identity theft protection service. Note This feature is available only for users in the United States.
Bitdefender Antivirus Plus 2013 6.4. Security Widget Security Widget is the quick and easy way to monitor and control Bitdefender Antivirus Plus 2013. Adding this small and unintrusive widget to your desktop lets you see critical information and perform key tasks at all times: ● monitor scanning activity in real-time. ● monitor the security status of your system and fix any existing issues. ● view notifications and get access to the latest events reported by Bitdefender.
Bitdefender Antivirus Plus 2013 is actively filtering network connections. The taller the blue bar, the more intense is the activity of this module. Note Firewall is not available in Bitdefender Antivirus Plus 2013. The upper side of the widget displays the unread events counter (the number of outstanding events reported by Bitdefender, if any). Click the event counter, for example for one unread event, to open the Events Overview window. For more information, please refer to “Events” (p. 14).
Bitdefender Antivirus Plus 2013 7. Registering Bitdefender In order to be protected by Bitdefender, you must register your product with a license key. The license key specifies how long you may use the product. As soon as the license key expires, Bitdefender stops performing its functions and protecting your computer. You should purchase a license key or renew your license a few days before the current license key expires. For more information, please refer to “Buying or renewing license keys” (p. 29).
Bitdefender Antivirus Plus 2013 Bitdefender will alert you when the expiration date of your current license is approaching. Follow the instructions in the alert to purchase a new license. You can visit a web page from where a license key can be purchased at any time, by following these steps: 1. Open the Bitdefender window. 2. Click the link that indicates the number of days left on your license, located at the bottom of the Bitdefender window, to open the product registration window. 3.
Bitdefender Antivirus Plus 2013 8. MyBitdefender account The online features of your product and additional Bitdefender services are available exclusively through MyBitdefender. You must link your computer to MyBitdefender by logging in to an account from Bitdefender Antivirus Plus 2013 in order to do any of the following: ● Recover your license key, should you ever lose it. ● Get protection for your Facebook and Twitter accounts with Safego. ● Manage Bitdefender Antivirus Plus 2013 remotely.
Bitdefender Antivirus Plus 2013 If you have not logged in to an account, proceed according to your situation. I want to create a MyBitdefender account To successfully create a MyBitdefender account, follow these steps: 1. Select Create a new account. A new window will appear. 2. Type the required information in the corresponding fields. The data you provide here will remain confidential. ● Email - enter your e-mail address. ● User name - enter a user name for your account.
Bitdefender Antivirus Plus 2013 Note If you have forgotten your password, click Forgot password and follow the instructions to retrieve it. 2. Click Login to MyBitdefender. Once the computer is linked to an account, you can use the provided e-mail address and password to log in at https://my.bitdefender.com. You can also access your account directly from Bitdefender Antivirus Plus 2013 using the drop-down menu at the top of the window.
Bitdefender Antivirus Plus 2013 9. Keeping Bitdefender up-to-date New malware is found and identified every day. This is why it is very important to keep Bitdefender up to date with the latest malware signatures. If you are connected to the Internet through broadband or DSL, Bitdefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that. If an update is detected, it is automatically downloaded and installed on your computer.
Bitdefender Antivirus Plus 2013 You can find out when updates were initiated and information about them (whether they were successful or not, if they require a restart to complete the installation). If required, restart the system at your earliest convenience. 9.2. Performing an update In order to perform updates, an Internet connection is required. To start an update, do any of the following: ● Open the Bitdefender window and click Update now on the Update panel.
Bitdefender Antivirus Plus 2013 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Update. 4. In the Update Settings window, adjust the settings according to your preferences. Update location Bitdefender is configured to update from the Bitdefender update servers on the Internet. The update location is a generic Internet address that is automatically redirected to the closest Bitdefender update server in your region.
Bitdefender Antivirus Plus 2013 How to 37
Bitdefender Antivirus Plus 2013 10. Installation 10.1. How do I install Bitdefender on a second computer? If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, follow these steps: 1. Install Bitdefender from the CD/ DVD or using the installer provided in the online purchase e-mail and follow the same installation steps. 2.
Bitdefender Antivirus Plus 2013 ● Bitdefender Internet Security 2013 ● Bitdefender Total Security 2013 If you want to install another Bitdefender 2013 product on your system than the one you purchased, follow these steps: 1. Open the Bitdefender window. 2. A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window. Click this link to open the registration window. 3. Enter the license key and click Register Now. 4.
Bitdefender Antivirus Plus 2013 11. Registration 11.1. What Bitdefender product am I using? To find out which Bitdefender program you have installed, follow these steps: 1. Open the Bitdefender window. 2. At the top of the window you should see one of the following: ● Bitdefender Antivirus Plus 2013 ● Bitdefender Internet Security 2013 ● Bitdefender Total Security 2013 11.2. How do I register a trial version? If you have installed a trial version, you may only use it for a limited period of time.
Bitdefender Antivirus Plus 2013 11.4. How do I register Bitdefender without an Internet connection? If you just purchased Bitdefender and you do not have an Internet connection, you can still register Bitdefender offline. To register Bitdefender with your license key, follow these steps: 1. Go to a PC connected to the Internet. For example, you can use a friend's computer or a PC from a public location. 2. Go to https://my.bitdefender.com to create a MyBitdefender account. 3. Log in to your account. 4.
Bitdefender Antivirus Plus 2013 4. A web page will open on your web browser where you can purchase a Bitdefender license key. Note As an alternative, you can contact the retailer you bought your Bitdefender product from. ● Follow these steps to register your Bitdefender with the new license key: 1. Open the Bitdefender window. 2. A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window. Click this link to open the registration window. 3.
Bitdefender Antivirus Plus 2013 12. Scanning with Bitdefender 12.1. How do I scan a file or a folder? The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete the scan, follow the Antivirus Scan wizard. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them.
Bitdefender Antivirus Plus 2013 You can easily configure the scanning options by adjusting the scan level. Drag the slider along the scale to set the desired scan level. You can also choose to shutdown the computer when the scan is over if no threats are found. Remember that this will be the default behavior every time you run this task. 5. Click Start Scan and follow the Antivirus Scan wizard to complete the scan.
Bitdefender Antivirus Plus 2013 12.5. What to do when Bitdefender detected a clean file as infected? There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, add the file to the Bitdefender Exclusions area: 1. Turn off the Bitdefender real-time antivirus protection: a. Open the Bitdefender window. b. Click the Settings button on the upper toolbar. c. In the Settings Overview window, select Antivirus. d.
Bitdefender Antivirus Plus 2013 1. Open the Bitdefender window. 2. Click the Events button on the upper toolbar. 3. In the Events Overview window, select Antivirus. 4. In the Antivirus Events window, select the Virus Scan tab. This is where you can find all malware scan events, including threats detected by on-access scanning, user-initiated scans and status changes for automatic scans. 5. In the events list, you can check what scans have been performed recently. Click an event to view details about it. 6.
Bitdefender Antivirus Plus 2013 13. Privacy Control 13.1. How do I make sure my online transaction is secure? To make sure your online operations remain private, you can use the browser provided by Bitdefender to protect your transactions and home banking applications. Bitdefender Safepay is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online locations.
Bitdefender Antivirus Plus 2013 1. Right-click the file or folder you want to permanently delete, point to Bitdefender and select File Shredder. 2. A confirmation window will appear. Click Yes to start the File Shredder wizard. 3. Wait for Bitdefender to finish shredding the files. 4. The results are displayed. Click Close to exit the wizard.
Bitdefender Antivirus Plus 2013 14. Useful Information 14.1. How do I automatically shut down the computer after the scan is over? Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware. Scanning the entire computer may take longer time to complete depending on your system's hardware and software configuration. For this reason, Bitdefender allows you to configure Bitdefender to shut down your system as soon as the scan is over.
Bitdefender Antivirus Plus 2013 To manage the proxy settings, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select General. 4. In the General Settings window, select the Advanced tab. 5. Turn on proxy usage by clicking the switch. 6. Click the Manage proxies link. 7.
Bitdefender Antivirus Plus 2013 ● For Windows Vista and Windows 7: 1. Click Start. 2. Locate Computer on the Start menu. 3. Right-click Computer and select Properties. 4. Look under System in order to check the information about your system. 14.4. How do I display hidden objects in Windows? These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden. Follow these steps to display hidden objects in Windows: 1.
Bitdefender Antivirus Plus 2013 2. Wait a few moments until the installed software list is displayed. 3. Find the name of the program you want to remove and select Uninstall. 4. Wait for the uninstall process to complete, then reboot your system. If you fail to remove the other security solution from your system, get the uninstall tool from the vendor website or contact them directly in order to provide you with the uninstall guidelines. 14.6.
Bitdefender Antivirus Plus 2013 To start Windows in Safe Mode: 1. Restart the computer. 2. Press the F8 key several times before Windows starts in order to access the boot menu. 3. Select Safe Mode in the boot menu or Safe Mode with Networking if you want to have Internet access. 4. Press Enter and wait while Windows loads in Safe Mode. 5. This process ends with a confirmation message. Click OK to acknowledge. 6. To start Windows normally, simply reboot the system.
Bitdefender Antivirus Plus 2013 Managing your security 54
Bitdefender Antivirus Plus 2013 15. Antivirus protection Bitdefender protects your computer from all kinds of malware (viruses, Trojans, spyware, rootkits and so on). The protection Bitdefender offers is divided into two categories: ● On-access scanning - prevents new malware threats from entering your system. Bitdefender will, for example, scan a word document for known threats when you open it, and an e-mail message when you receive one.
Bitdefender Antivirus Plus 2013 To protect you against unknown malicious applications, Bitdefender uses Active Virus Control, an advanced heuristic technology, which continuously monitors the applications running on your system. Active Virus Control automatically blocks applications that exhibit malware-like behavior to stop them from damaging your computer. Occasionally, legitimate applications may be blocked.
Bitdefender Antivirus Plus 2013 Warning This is a critical security issue. We recommend you to disable real-time protection for as little time as possible. If real-time protection is disabled, you will not be protected against malware threats. 15.1.2. Adjusting the real-time protection level The real-time protection level defines the scan settings for real-time protection.
Bitdefender Antivirus Plus 2013 ● Scan options for accessed files. You can set Bitdefender to scan all accessed files or applications (program files) only. Scanning all accessed files provides best protection, while scanning applications only can be used for better system performance. By default, both local folders and network shares are subject to on-access scanning. For better system performance, you can exclude network locations from on-access scanning.
Bitdefender Antivirus Plus 2013 Though not recommended, you can disable e-mail, web or instant messaging antivirus scan to increase system performance. If you disable the corresponding scan options, the e-mails and files received or downloaded from the Internet will not be scanned, thus allowing infected files to be saved to your computer. This is not a major threat because real-time protection will block the malware when the infected files are accessed (opened, moved, copied or executed).
Bitdefender Antivirus Plus 2013 Files that cannot be disinfected are moved to quarantine in order to contain the infection. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. For more information, please refer to “Managing quarantined files” (p. 72). Important For particular types of malware, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk. ● Suspicious files.
Bitdefender Antivirus Plus 2013 15.2. On-demand scanning The main objective for Bitdefender is to keep your computer clean of viruses. This is first and foremost done by keeping new viruses out of your computer and by scanning your e-mail messages and any new files downloaded or copied to your system. There is a risk that a virus is already lodged in your system, before you even install Bitdefender.
Bitdefender Antivirus Plus 2013 15.2.3. Running a Quick Scan Quick Scan uses in-the-cloud scanning to detect malware running in your system. Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular virus scan. To run a Quick Scan, follow these steps: 1. Open the Bitdefender window. 2. On the Antivirus panel, click Scan Now and select Quick Scan from the drop-down menu. 3. Follow the Antivirus Scan wizard to complete the scan.
Bitdefender Antivirus Plus 2013 unresolved threats, you will be prompted to choose the actions to be taken on them. 15.2.5. Configuring a custom scan To configure a scan for malware in detail and then run it, follow these steps: 1. Open the Bitdefender window. 2. On the Antivirus panel, click Scan Now and select Custom Scan from the drop-down menu. 3. If you want to, you can quickly rerun a previous custom scan by clicking the corresponding entry in the Recent Scans or Favorite Scans list. 4.
Bitdefender Antivirus Plus 2013 To save a recently run custom scan to the favorite scans list, follow these steps: 1. Open the custom scan configuration window. a. Open the Bitdefender window. b. On the Antivirus panel, click Scan Now and select Custom Scan from the drop-down menu. 2. Locate the desired scan in the Recent scans list. 3. Go with the mouse cursor over the name of the scan and click the the scan to the favorite scans list.
Bitdefender Antivirus Plus 2013 system only if the infected file is extracted from the archive and executed without having real-time protection enabled. However, it is recommended to use this option in order to detect and remove any potential threat, even if it is not an immediate threat. Note Scanning archived files increases the overall scanning time and requires more system resources. ● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk.
Bitdefender Antivirus Plus 2013 Step 1 - Perform scan Bitdefender will start scanning the selected objects. You can see real-time information about the scan status and statistics (including the elapsed time, an estimation of the remaining time and the number of detected threats). To see more details, click the Show more link. Wait for Bitdefender to finish scanning. The scanning process may take a while, depending on the complexity of the scan. Stopping or pausing the scan.
Bitdefender Antivirus Plus 2013 You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues. One or several of the following options can appear on the menu: Take proper actions Bitdefender will take the recommended actions depending on the type of detected file: ● Infected files. Files detected as infected match a malware signature in the Bitdefender Malware Signature Database.
Bitdefender Antivirus Plus 2013 Take no action No action will be taken on the detected files. After the scan is completed, you can open the scan log to view information on these files. Click Continue to apply the specified actions. Step 3 - Summary When Bitdefender finishes fixing the issues, the scan results will appear in a new window. If you want comprehensive information on the scanning process, click Show Log to view the scan log. Click Close to close the window.
Bitdefender Antivirus Plus 2013 15.3. Automatic scan of removable media Bitdefender automatically detects when you connect a removable storage device to your computer and scans it in the background. This is recommended in order to prevent viruses and other malware from infecting your computer.
Bitdefender Antivirus Plus 2013 ● In some cases, Bitdefender may not be able remove malware from specific files due to legal or technical constraints. Such an example are files archived using a proprietary technology (this is because the archive cannot be recreated correctly). To find out how to deal with malware, please refer to “Removing malware from your system” (p. 102). 15.3.2. Managing removable media scan To manage automatic scan of removable media, follow these steps: 1.
Bitdefender Antivirus Plus 2013 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Antivirus. 4. In the Antivirus Settings window, select the Exclusions tab. 5. Turn on scan exclusions for files using the corresponding switch. 6. Click the Excluded files and folders link. In the window that appears, you can manage the files and folders excluded from scanning. 7. Add exclusions by following these steps: a.
Bitdefender Antivirus Plus 2013 a. Click the Add button, located at the top of the exclusions table. b. Enter the extensions that you want to be excluded from scanning, separating them with semicolons (;). Here is an example: txt;avi;jpg c. By default, all files with the specified extensions are excluded from both on-access and on-demand scanning. To change when to apply the exclusion, select one of the other options. d. Click Add. 8. Click OK to save the changes and close the window. 15.4.3.
Bitdefender Antivirus Plus 2013 In addition, Bitdefender scans the quarantined files after each malware signature update. Cleaned files are automatically moved back to their original location. To check and manage quarantined files, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Antivirus. 4. In the Antivirus Settings window, select the Quarantine tab. 5.
Bitdefender Antivirus Plus 2013 15.6.1. Checking detected applications To check the applications detected by Active Virus Control, follow these steps: 1. Open the Bitdefender window. 2. Click the Events button on the upper toolbar. 3. In the Events Overview window, select Antivirus. 4. In the Antivirus Events window, select the Active Virus Control tab. 5. Click an event to view details about it. 6.
Bitdefender Antivirus Plus 2013 Note As you set the protection level higher, Active Virus Control will require fewer signs of malware-like behavior to report a process. This will lead to a higher number of applications being reported and, at the same time, to an increased likelihood of false positives (clean applications detected as malicious). 15.6.4.
Bitdefender Antivirus Plus 2013 system more vulnerable to malware. Moreover, to prevent unauthorized physical access to your computer, strong passwords (passwords that cannot be easily guessed) must be configured for each Windows user account. Bitdefender provides two easy ways to fix the vulnerabilities of your system: ● You can scan your system for vulnerabilities and fix them step by step using the Vulnerability Scan wizard.
Bitdefender Antivirus Plus 2013 Click Fix to modify the weak passwords. You can choose between asking the user to change the password at the next logon or changing the password yourself immediately. For a strong password, use a combination of uppercase and lowercase letters, numbers and special characters (such as #, $ or @). f. Summary This is where you can view the operation result. 15.7.2.
Bitdefender Antivirus Plus 2013 6. Choose the system vulnerabilities you want to be regularly checked by using the corresponding switches. Critical Windows updates Check if your Windows operating system has the latest critical security updates from Microsoft. Regular Windows updates Check if your Windows operating system has the latest regular security updates from Microsoft. Application updates Check if crucial web-related applications installed on your system are up-to-date.
Bitdefender Antivirus Plus 2013 16. Privacy Control Your private information is a constant target for cyber criminals. As the threats have spread to nearly the entire spectrum of online activities, improperly protected e-mail, instant messaging and web browsing can lead to information leaks that compromise your privacy. Additionally, important files you store on your computer can one day find themselves in the wrong hands.
Bitdefender Antivirus Plus 2013 4. In the Privacy Control Settings window, select the Antiphishing tab. Click the switches to turn on or off: ● Showing the Bitdefender toolbar in the web browser. Note The Bitdefender browser toolbar is not enabled by default. ● Search advisor, a component that rates the results of your search engine queries and the links posted on social networking websites by placing an icon next to every result: You should not visit this web page.
Bitdefender Antivirus Plus 2013 To remove a web site from the list, select it in the list and click the corresponding Remove link. Click Save to save the changes and close the window. 16.1.1. Bitdefender protection in the web browser Bitdefender integrates directly through an intuitive and easy-to-use toolbar into the following web browsers: ● Internet Explorer ● Mozilla Firefox ● Google Chrome ● Safari ● Opera The Bitdefender toolbar is not your typical browser toolbar.
Bitdefender Antivirus Plus 2013 Settings Click to select individual features to turn on or off: ● Antiphishing Filter ● Antimalware Web Filter ● Search Advisor Power Switch To enable / disable the toolbar features completely, click of the toolbar. on the right side 16.1.2. Bitdefender alerts in the browser Whenever you try to visit a website classified as unsafe, the website is blocked and a warning page is displayed in your browser.
Bitdefender Antivirus Plus 2013 Once the prerequisites are met, Bitdefender will inform you of the encryption status of your chat session through messages displayed in the chat window. To turn instant messaging encryption on or off follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Privacy Control. 4. In the Privacy Control Settings window, select the Chat Encryption tab. 5.
Bitdefender Antivirus Plus 2013 3. In the Settings Overview window, select Privacy Control. 4. In the Privacy Control Settings window, select the Data Protection tab. 5. Make sure data protection is enabled. 6. Create rules to protect your sensitive data. For more information, please refer to “Creating data protection rules” (p. 84). Creating data protection rules To create a rule, click the Add rule button and follow the configuration wizard.
Bitdefender Antivirus Plus 2013 ● Limited user accounts - the rule will apply to you and all limited Windows accounts. Click Finish. The rule will appear in the table. From now on, any attempt to send the rule data through the selected protocols will fail. An entry will be displayed in the Events window indicating that Bitdefender has blocked identity specific content from being sent. 16.3.3. Managing rules To manage the data protection rules: 1. Open the Bitdefender window. 2.
Bitdefender Antivirus Plus 2013 2. On the Privacy panel, click Secure and select File Shredder from the drop-down menu. 3. Follow the File Shredder wizard: a. Select file/folder Add the files or folders you want to be permanently removed. b. Shredding Files Wait for Bitdefender to finish shredding the files. c. Results The results are displayed. Click Close to exit the wizard. 16.5. ID theft protection To protect you against identity theft, Bitdefender comes with the ID theft protection service.
Bitdefender Antivirus Plus 2013 17. Safepay secure online transactions The computer is fast becoming THE tool for shopping and banking. Paying bills, transferring money, buying pretty much anything you can imagine has never been quicker or easier. This involves sending personal information, account and credit card data, passwords and other types of private information over the Internet, in other words exactly the type of information flow that cyber-criminals are very interested to tap into.
Bitdefender Antivirus Plus 2013 ● add tabs to visit multiple websites in the Bitdefender Safepay window by clicking . ● navigate back and forward and refresh pages using ● access Bitdefender Safepay settings by clicking respectively. . ● manage your bookmarks by clicking next to the address bar. ● open the virtual keyboard by clicking . 17.2.
Bitdefender Antivirus Plus 2013 2. Click the + button to add a new bookmark. 3. Enter the URL and the title of the bookmark and click Create. The URL is also added to the Domains list on the settings page. 17.4. Hotspot protection for unsecured networks When using Bitdefender Safepay while connected to unsecured Wi-fi networks (for example, a public hotspot) an extra layer of security is offered by the Hotspot protection feature.
Bitdefender Antivirus Plus 2013 18. Safego protection for social networks You trust your online friends, but do you trust their computers? Use Safego protection for social networks to protect your account and your friends from online threats. Safego is a Bitdefender application developed to keep your Facebook and Twitter accounts safe. Its role is to scan the links you receive from your friends and monitor your account privacy settings.
Bitdefender Antivirus Plus 2013 ● sends a direct message from your account to those persons on your Follow list in whose accounts issues have been detected. ● scans your private messages for spam, phishing and malware. ● automatically posts weekly security statistics about the activity in your account. To access Safego for Twitter from your Bitdefender product, follow these steps: 1. Open the Bitdefender window. 2. On the Safego panel, click Manage and select Activate for Twitter from the drop-down menu.
Bitdefender Antivirus Plus 2013 19. USB Immunizer The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it. For example, software installations can start automatically when a CD is inserted into the optical drive.
Bitdefender Antivirus Plus 2013 20. Managing your computers remotely Your MyBitdefender account allows you to manage the Bitdefender products installed on your computers remotely. Use MyBitdefender to create and apply tasks to your computers from a remote location. Any computer will be managed from MyBitdefender account if it meets the following conditions: ● you have installed a Bitdefender 2013 product on the computer ● you have linked the Bitdefender product to the MyBitdefender account.
Bitdefender Antivirus Plus 2013 Scan critical areas to detect active malware Allows you to run a quick scan on the remote computer. Fix critical issues Allows you to fix the issues that are affecting the security of the remote computer. Product update Initiates the update process for the Bitdefender product installed on this computer.
Bitdefender Antivirus Plus 2013 Troubleshooting 95
Bitdefender Antivirus Plus 2013 21. Solving common issues This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. ● “My system appears to be slow” (p. 96) ● “Scan doesn't start” (p. 97) ● “I can no longer use an application” (p. 97) ● “How to update Bitdefender on a slow Internet connection” (p.
Bitdefender Antivirus Plus 2013 To defragment your disk using your Windows operating system, follow the path from the Windows start menu: Start → All Programs → Accessories → System Tools → Disk Defragmenter. 21.2. Scan doesn't start This type of issue can have two main causes: ● A previous Bitdefender installation which was not completely removed or a faulty Bitdefender installation. In this case, follow these steps: 1. Remove Bitdefender completely from the system: a. Go to http://www.bitdefender.
Bitdefender Antivirus Plus 2013 This type of situation occurs when the Active Virus Control module mistakenly detects some applications as malicious. Active Virus Control is a Bitdefender module which constantly monitors the applications running on your system and reports those with potentially malicious behavior. Since this feature is based on a heuristic system, there may be cases when legitimate applications are reported by Active Virus Control.
Bitdefender Antivirus Plus 2013 6. Click to return to the main window. 7. Go to the Update panel and click Update Now. 8. Select only Signatures updates and then click OK. 9. Bitdefender will download and install only the malware signature updates. 21.5. My computer is not connected to the Internet.
Bitdefender Antivirus Plus 2013 To troubleshoot this error, try these solutions: 1. Wait a few moments and see if anything changes. The error may be temporary. 2. Restart the computer and wait a few moments until Bitdefender is loaded. Open Bitdefender to see if the error persists. Restarting the computer usually solves the problem. 3. Check if you have any other security solution installed as they may disrupt the normal operation of Bitdefender.
Bitdefender Antivirus Plus 2013 This is how you may address each situation: ● You had Bitdefender before and you did not remove it properly. To solve this, follow these steps: 1. Reboot your system and enter in Safe Mode. To find out how to do this, please refer to “How do I restart in Safe Mode?” (p. 52). 2. Remove Bitdefender from your system: a. Go to http://www.bitdefender.com/uninstall and download the uninstall tool on your computer. b. Run the uninstall tool using administrator privileges. c.
Bitdefender Antivirus Plus 2013 22. Removing malware from your system Malware can affect your system in many different ways and the Bitdefender approach depends on the type of malware attack. Because viruses change their behavior frequently, it is difficult to establish a pattern for their behavior and their actions. There are situations when Bitdefender cannot automatically remove the malware infection from your system. In such cases, your intervention is required. ● “Bitdefender Rescue Mode” (p.
Bitdefender Antivirus Plus 2013 3. After the computer restarts, a menu will appear prompting you to select an operating system. Choose Bitdefender Rescue Image and press the Enter key to boot into a Bitdefender environment from where you can clean up your Windows partition. 4. If prompted, press Enter and select the screen resolution closest to the one you normally use. Then press Enter again. Bitdefender Rescue Mode will load in a few moments.
Bitdefender Antivirus Plus 2013 Note When working in Rescue Mode, you are dealing with Linux-type partition names. Disk partitions will appear as sda1 probably corresponding to the (C:) Windows-type partition, sda2 corresponding to (D:) and so on. 7. Wait for the scan to complete. If any malware is detected, follow the instructions to remove the threat. 8.
Bitdefender Antivirus Plus 2013 3. Browse to the location of the infected file (check the scan log) and delete it. 4. Turn on the Bitdefender real-time antivirus protection. In case the first method failed to remove the infection, follow these steps: 1. Reboot your system and enter in Safe Mode. To find out how to do this, please refer to “How do I restart in Safe Mode?” (p. 52). 2. Display hidden objects in Windows. 3. Browse to the location of the infected file (check the scan log) and delete it. 4.
Bitdefender Antivirus Plus 2013 6. Recompress the files in a new archive using an archiving application, like WinZip. 7. Turn on the Bitdefender real-time antivirus protection and run a Full system scan in order to make sure there is no other infection on the system. Note It's important to note that a virus stored in an archive is not an immediate threat to your system, since the virus has to be decompressed and executed in order to infect your system.
Bitdefender Antivirus Plus 2013 If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 111). 22.5. What to do if I suspect a file as being dangerous? You may suspect a file from your system as being dangerous, even though your Bitdefender product did not detect it. To make sure your system is protected, follow these steps: 1. Run a System Scan with Bitdefender. To find out how to do this, please refer to “How do I scan my system?” (p. 43).
Bitdefender Antivirus Plus 2013 5. To turn on the System Restore, clear the Turn off System Restore check box on all drives, and click Apply. ● For Windows Vista: 1. Follow this path: Start → Control Panel → System and Maintenance → System 2. In the left pane, click System Protection. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. To turn off the System Restore clear the check boxes corresponding to each drive and click OK. 4.
Bitdefender Antivirus Plus 2013 22.8. What are the skipped items in the scan log? All files that appear as Skipped in the scan report are clean. For increased performance, Bitdefender does not scan files that have not changed since the last scan. 22.9. What are the over-compressed files in the scan log? The over-compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable.
Bitdefender Antivirus Plus 2013 Contact us 110
Bitdefender Antivirus Plus 2013 23. Asking for help Bitdefender strives to provide its customers with an unparalleled level of fast and accurate support. If you experience any issue with or if you have any question about your Bitdefender product, you can use several online resources to quickly find a solution or an answer. Or, if you prefer, you can contact the Bitdefender Customer Care team.
Bitdefender Antivirus Plus 2013 b. Complete the submission form with the necessary data: i. Enter your e-mail address. ii. Enter your full name. iii. Choose your country from the corresponding menu. iv. Enter a description of the issue you encountered. c. Please wait for a few minutes while Bitdefender gathers product related information. This information will help our engineers find a solution to your problem. d. Click Finish to send the information to the Bitdefender Customer Care Department.
Bitdefender Antivirus Plus 2013 24. Online resources Several online resources are available to help you solve your Bitdefender-related problems and questions. ● Bitdefender Support Center: http://www.bitdefender.com/support/consumer.html ● Bitdefender Support Forum: http://forum.bitdefender.com ● the HOTforSecurity computer security portal: http://www.hotforsecurity.
Bitdefender Antivirus Plus 2013 The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5 different languages: English, German, French, Spanish and Romanian. Click the Home & Home Office Protection link to access the section dedicated to consumer products. 24.3. HOTforSecurity Portal The HOTforSecurity portal is a rich source of computer security information.
Bitdefender Antivirus Plus 2013 25. Contact information Efficient communication is the key to a successful business. During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 25.1. Web addresses Sales department: sales@bitdefender.com Support Center: http://www.bitdefender.
Bitdefender Antivirus Plus 2013 PO Box 667588 Pompano Beach, Fl 33066 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: http://www.bitdefender.com/help Web: http://www.bitdefender.com UK and Ireland Genesis Centre Innovation Way Stoke-on-Trent, Staffordshire ST6 4BF E-mail: info@bitdefender.co.uk Phone: +44 (0) 8451-305096 Sales: sales@bitdefender.co.uk Technical support: http://www.bitdefender.com/help Web: http://www.bitdefender.co.
Bitdefender Antivirus Plus 2013 Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales e-mail: sales@bitdefender.ro Technical support: http://www.bitdefender.ro/suport Website: http://www.bitdefender.ro United Arab Emirates Dubai Internet City Building 17, Office # 160 Dubai, UAE Sales phone: 00971-4-4588935 / 00971-4-4589186 Sales e-mail: sales@bitdefender.com Technical support: http://www.bitdefender.com/suport Website: http://www.bitdefender.
Bitdefender Antivirus Plus 2013 Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them. ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs, rather than static pages. With ActiveX, users can ask or answer questions, use push buttons, and interact in other ways with the Web page. ActiveX controls are often written using Visual Basic.
Bitdefender Antivirus Plus 2013 Browser Short for Web browser, a software application used to locate and display Web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats.
Bitdefender Antivirus Plus 2013 Events An action or occurrence detected by a program. Events can be user actions, such as clicking a mouse button or pressing a key, or system occurrences, such as running out of memory. False positive Occurs when a scanner identifies a file as infected when in fact it is not. Filename extension The portion of a filename, following the final point, which indicates the kind of data stored in the file. Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS.
Bitdefender Antivirus Plus 2013 are increasingly being used by cyber-criminals for malicious purposes (for example, to collect private data, such as login credentials and social security numbers). Macro virus A type of computer virus that is encoded as a macro embedded in a document. Many applications, such as Microsoft Word and Excel, support powerful macro languages. These applications allow you to embed a macro in a document, and have the macro execute each time the document is opened.
Bitdefender Antivirus Plus 2013 information that will be used for identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The Web site, however, is bogus and set up only to steal the user’s information. Polymorphic virus A virus that changes its form with each file it infects.
Bitdefender Antivirus Plus 2013 Spam Electronic junk mail or junk newsgroup postings. Generally known as any unsolicited e-mail. Spyware Any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes.
Bitdefender Antivirus Plus 2013 Trojan A destructive program that masquerades as a benign application. Unlike viruses, Trojan horses do not replicate themselves but they can be just as destructive. One of the most insidious types of Trojan horse is a program that claims to rid your computer of viruses but instead introduces viruses onto your computer. The term comes from a story in Homer's Iliad, in which the Greeks give a giant wooden horse to their foes, the Trojans, ostensibly as a peace offering.
