USER'S GUIDE
Bitdefender Antivirus Plus 2015 Bitdefender Antivirus Plus 2015 User's Guide Publication date 10/16/2014 Copyright© 2014 Bitdefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of Bitdefender.
Bitdefender Antivirus Plus 2015 Table of Contents Installation ................................................................ 1 1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2.
Bitdefender Antivirus Plus 2015 8.2. Performing an update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 8.3. Turning on or off automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 8.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 How to .................................................................... 45 9. Installation . .
Bitdefender Antivirus Plus 2015 15.6. Am I using a 32 bit or a 64 bit version of Windows? . . . . . . . . . . . . . . . . . . . . . . . . 15.7. How do I display hidden objects in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.8. How do I remove other security solutions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.9. How do I use System Restore in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.10. How do I restart in Safe Mode? . . . . .
Bitdefender Antivirus Plus 2015 20.1. Using Bitdefender Safepay™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20.2. Configuring settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20.3. Managing bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20.4. Hotspot protection for unsecured networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Antivirus Plus 2015 29. Removing malware from your system . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 29.1. Bitdefender Rescue Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29.2. What to do when Bitdefender finds viruses on your computer? . . . . . . . . . . . . . 29.3. How do I clean a virus in an archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29.4. How do I clean a virus in an e-mail archive? . . . .
Bitdefender Antivirus Plus 2015 INSTALLATION 1
Bitdefender Antivirus Plus 2015 1. PREPARING FOR INSTALLATION Before you install Bitdefender Antivirus Plus 2015, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
Bitdefender Antivirus Plus 2015 2. SYSTEM REQUIREMENTS You may install Bitdefender Antivirus Plus 2015 only on computers running the following operating systems: ● Windows XP with Service Pack 3 (32-bit) ● Windows Vista with Service Pack 2 ● Windows 7 with Service Pack 1 ● Windows 8 ● Windows 8.1 Before installation, make sure that your computer meets the minimum system requirements.
Bitdefender Antivirus Plus 2015 2.3. Software requirements To be able to use Bitdefender and all its features, your computer needs to meet the following software requirements: ● Internet Explorer 8 or higher ● Mozilla Firefox 14 or higher ● Chrome 20 or higher ● Skype 6.3 or higher ● Yahoo! Messenger 9 or higher ● .NET Framework 3.
Bitdefender Antivirus Plus 2015 3. INSTALLING YOUR BITDEFENDER PRODUCT You can install Bitdefender from the Bitdefender installation disc or using a web installer downloaded on your computer from the Bitdefender website or from other authorized websites (for example, the website of a Bitdefender partner or an online shop). You can download the installation file from the Bitdefender website at the following address: http://www.bitdefender.com/Downloads/.
Bitdefender Antivirus Plus 2015 problems occurring later on. You may need to reboot your computer to complete the removal of detected antivirus programs. The Bitdefender Antivirus Plus 2015 installation package is constantly updated. If you are installing from a CD/DVD, Bitdefender can download the newest versions of the files during the installation. Click Yes when prompted in order to allow Bitdefender to download the files, ensuring you are installing the very latest version of the software.
Bitdefender Antivirus Plus 2015 Step 2 - Customize installation settings Note This step appears only if you have chosen to customize the installation during the previous step. The following options are available: Installation Path By default, Bitdefender Antivirus Plus 2015 will be installed in C:\Program Files\Bitdefender\Bitdefender Antivirus Plus 2015. If you want to change the installation path, click Change and select the folder in which you would like Bitdefender to be installed.
Bitdefender Antivirus Plus 2015 Step 5 - Register your product Note This step appears only if you have selected Get Started during the previous step. To complete the registration of your product you need to enter a license key. An active Internet connection is required. Proceed according to your situation: ● I purchased the product In this case, register the product by following these steps: 1. Select I purchased Bitdefender and I want to register now. 2. Type the license key in the corresponding field.
Bitdefender Antivirus Plus 2015 Step 7 - Activate your product A MyBitdefender account is required in order to use the online features of your product. For more information, please refer to “MyBitdefender account” (p. 38). Proceed according to your situation. I want to create a MyBitdefender account To successfully create a MyBitdefender account, follow these steps: 1. Select Create a new account. A new window will appear. 2. Type the required information in the corresponding fields.
Bitdefender Antivirus Plus 2015 Note Bitdefender does not get access to any confidential information such as the password of the account you use to log in, or the personal information of your friends and contacts. I already have a MyBitdefender account If you have logged in to an account from your product before, Bitdefender will detect it and prompt you to enter the password to log in to that account.
Bitdefender Antivirus Plus 2015 GETTING STARTED 11
Bitdefender Antivirus Plus 2015 4. THE BASICS Once you have installed Bitdefender Antivirus Plus 2015, your computer is protected against all kinds of malware (such as viruses, spyware and trojans). The application uses the Photon technology to enhance the speed and performance of the anti-malware scanning process. It works by learning the usage patterns of your system applications to know what and when to scan, thus minimizing the impact on system performance.
Bitdefender Antivirus Plus 2015 4.1. Opening the Bitdefender window To access the main interface of Bitdefender Antivirus Plus 2015, follow the steps below: ● In Windows XP, Windows Vista and Windows 7: 1. Click Start and go to All Programs. 2. Click Bitdefender 2015. 3. Click Bitdefender Antivirus Plus 2015 or, quicker, double-click the Bitdefender icon in the system tray.
Bitdefender Antivirus Plus 2015 Non-critical issues are affecting the security of your system. You should check and fix them when you have the time. Also, if you move the mouse cursor over the icon, a pop-up will confirm the existence of pending issues. When you open the Bitdefender window, the Security status area on the upper toolbar will indicate nature of issues affecting your system. 4.2.1. Fix All Issues wizard To fix detected issues follow the Fix All Issues wizard. 1.
Bitdefender Antivirus Plus 2015 4.2.2. Configuring status alerts Bitdefender can inform you when issues are detected in the operation of the following program components: ● Antivirus ● Update ● Browser Security You can configure the alert system to best serve your security needs by choosing which specific issues to be informed about. Follow these steps: 1. Open the Bitdefender window. 2. Click the icon at the top of the window and select General Settings from the drop-down menu. 3.
Bitdefender Antivirus Plus 2015 ● Safego ● TuneUp ● Vulnerability ● Update ● ID Theft Protection Every time an event occurs, a blue dot can be noticed on the top of the window. icon at the A list of events is available for each category. To find out information about a particular event in the list, click the icon and select Events from the drop-down menu. Event details are displayed in the lower part of the window.
Bitdefender Antivirus Plus 2015 ● Antivirus protection, provided by on-access scanning and continuous scanning. ● Web protection. ● Automatic updates. To turn the Autopilot on or off, follow these steps: 1. Open the Bitdefender window. 2. Click the User Mode / Autopilot switch on the upper toolbar. When the switch is on the User Mode position, the Autopilot is off. As long as the Autopilot is on, the Bitdefender icon in the system tray changes to .
Bitdefender Antivirus Plus 2015 Work Profile Optimizes your work efficiency by identifying and adjusting the product and system settings. Movie Profile Enhances visual effects and eliminates interruptions when watching movies. Game Profile Enhances visual effects and eliminates interruptions when playing games. Turning on or off profiles To turn on or off profiles, follow these steps: 1. Open the Bitdefender window. 2. Access the Tools panel. 3. Click the Profiles module. 4.
Bitdefender Antivirus Plus 2015 For more information on Profiles, please refer to “Profiles” (p. 138) 4.5.2. Battery Mode Battery Mode is specially designed for laptop and tablet users. Its purpose is to minimize both system and Bitdefender impact on power consumption when the battery charge level is lower than you select. The following product settings are applied when Bitdefender operates in Battery Mode: ● Bitdefender Automatic Update is postponed. ● Scheduled scans are postponed.
Bitdefender Antivirus Plus 2015 3. Click the Profiles module. 4. In the Profiles window, select the Battery Mode tab. 5. Click Configure. 6. Choose the system adjustments to be applied by checking the following options: ● Optimize product settings for Battery Mode. ● Postpone background programs and maintenance tasks. ● Postpone Windows Automatic Updates. ● Adjust power plan settings for Battery Mode. ● Disable external devices and network ports. 7. Click Save to save the changes and close the window. 4.6.
Bitdefender Antivirus Plus 2015 To remove password protection, follow these steps: 1. Open the Bitdefender window. 2. Click the icon at the top of the window and select General Settings from the drop-down menu. 3. In the General Settings window, select the General Settings tab. 4. Turn off password protection by clicking the switch. Enter the password and then click OK. Note To modify the password for your product, click the Change password link. 4.7.
Bitdefender Antivirus Plus 2015 1. Open the Bitdefender window. 2. Click the icon at the top of the window and select General Settings from the drop-down menu. 3. In the General Settings window, select the General Settings tab. 4. Turn on or off special offers and product notifications by clicking the corresponding switch. The special offers and product notifications option is enabled by default.
Bitdefender Antivirus Plus 2015 5. BITDEFENDER INTERFACE Bitdefender Antivirus Plus 2015 meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. To see the status of the product and perform essential tasks, the Bitdefender system tray icon is available at any time. The main window gives you access to important product information, the program modules, and lets you perform common tasks.
Bitdefender Antivirus Plus 2015 ● Show - opens the main window of Bitdefender. ● About - opens a window where you can see information about Bitdefender and where to look for help in case something unexpected appears. ● View security issues - helps you remove current security vulnerabilities. If the option is unavailable, there are no issues to be fixed. For detailed information, please refer to “Fixing issues” (p. 13). Tray Icon ● Hide / Show Security Widget - enables / disables Security Widget.
Bitdefender Antivirus Plus 2015 Upper toolbar This is where you can check your computer's security status, configure the Bitdefender behavior in special cases and access important tasks. Panels area This is where you can manage the main Bitdefender modules and run different tasks to keep your system protected and running at optimal speed. The icon at the top of the window lets you manage your account and access the online features of your product from the account dashboard.
Bitdefender Antivirus Plus 2015 ● Autopilot allows you to engage the Autopilot and enjoy completely silent security. For detailed information, please refer to “Autopilot” (p. 16). ● Profiles allows you to work, play games or watch movies by saving time configuring the system to postpone maintenance tasks. For detailed information, please refer to “Profiles” (p. 138). 5.2.2.
Bitdefender Antivirus Plus 2015 Web protection Web protection helps you to stay protected against phishing attacks, fraud attempts and private data leaks, while surfing on the Internet. For more information about how to configure Bitdefender to protect your web activity, please refer to “Web protection” (p. 100). Vulnerability The Vulnerability module helps you to keep up to date the operating system and the applications you regularly use.
Bitdefender Antivirus Plus 2015 ● Create new Wallet - starts a wizard that will allow you to create a new Wallet database. For more information about configuring Wallet, please refer to “Wallet protection for your credentials” (p. 118). Safepay The Bitdefender Safepay™ browser helps you to keep your online banking, e-shopping and any other type of online transaction private and secure. Click Open Safepay under the Safepay module to start making online transactions in a secure environment.
Bitdefender Antivirus Plus 2015 TuneUp Bitdefender Antivirus Plus 2015 offers not just security, it also helps you keep your computer's performance in shape. In the TuneUp module you can access a number of useful tools: ● OneClick Optimizer ● Startup Optimizer ● PC Clean-Up ● Disk Defragmenter ● Registry Cleaner ● Registry Recovery ● Duplicate Finder For more information about the performance optimization tools, please refer to “TuneUp” (p. 130).
Bitdefender Antivirus Plus 2015 Safepay Open Safepay to protect your sensitive data while proceeding online transactions. Optimize Free disk space, fix registry errors and protect your privacy by deleting files that may no longer be useful with a single click on a button. 5.3. The Bitdefender modules The Bitdefender product comes with a number of useful modules to help you stay protected while you work, surf the web or want to make online payments, improve the speed of your system and many others.
Bitdefender Antivirus Plus 2015 Note This feature is available only for users in the United States. 5.4. Security Widget Security Widget is the quick and easy way to monitor and control Bitdefender Antivirus Plus 2015. Adding this small and unintrusive widget to your desktop lets you see critical information and perform key tasks at all times: ● open the main window of Bitdefender. ● monitor scanning activity in real-time. ● monitor the security status of your system and fix any existing issues.
Bitdefender Antivirus Plus 2015 When an on-demand scan task is in progress, this animated icon is displayed. When issues are reported, click the status icon to launch the Fix Issues wizard. The lower side of the widget displays the unread events counter (the number of outstanding events reported by Bitdefender, if any). Click the event counter, for example for one unread event, to open the Events window. For more information, please refer to “Events” (p. 15). 5.4.1.
Bitdefender Antivirus Plus 2015 5.5. Security Report The Security Report provides a weekly status for your product and various tips to improve the system protection. These tips are important for managing the overall protection and you can easily see the actions you can take on your system. The report is generated once a week and it summarizes the relevant information on your product activity so you can easily understand what occurred during this period of time.
Bitdefender Antivirus Plus 2015 ● Optimization area - view information related to the space cleared, optimized applications and how much computer battery you had saved using Battery Mode. ● Space cleared Allows you to view how much space has been cleared during the system optimization process. Bitdefender uses TuneUp to help improve your system speed. For more information on TuneUp, please refer to “TuneUp” (p. 130).
Bitdefender Antivirus Plus 2015 A web page will open on your web browser where you can view the generated report. 2. Take a look at the top of the window to see the overall security status. 3. Check our recommendations at the bottom of the page. The color of the security status area changes depending on the detected issues and different messages are displayed: ● The area is colored green. There are no issues to fix. Your computer and data are protected. ● The area is colored yellow.
Bitdefender Antivirus Plus 2015 6. REGISTERING BITDEFENDER In order to be protected by Bitdefender, you must register your product with a license key. The license key specifies how long you may use the product. As soon as the license key expires, Bitdefender stops performing its functions and protecting your computer. You should purchase a license key or renew your license a few days before the current license key expires. For more information, please refer to “Buying or renewing license keys” (p. 37).
Bitdefender Antivirus Plus 2015 6.2. Buying or renewing license keys If the trial period is going to end soon, you must purchase a license key and register your product. Similarly, if your current license key is going to expire soon, you must renew your license. Bitdefender will alert you when the expiration date of your current license is approaching. Follow the instructions in the alert to purchase a new license.
Bitdefender Antivirus Plus 2015 7. MYBITDEFENDER ACCOUNT The online features of your product and additional Bitdefender services are available exclusively through MyBitdefender. You must link your computer to MyBitdefender by logging in to an account from Bitdefender Antivirus Plus 2015 in order to do any of the following: ● Recover your license key, should you ever lose it. ● Get protection for your Facebook account with Safego. ● Manage and configure the ID Theft Protection service.
Bitdefender Antivirus Plus 2015 If you have already logged in to an account, the account you are logged in to is displayed. Click Go to MyBitdefender to go to your dashboard. To change the account linked to the computer, click Login with another account. If you have not logged in to an account, proceed according to your situation. I want to create a MyBitdefender account To successfully create a MyBitdefender account, follow these steps: 1. Select Create a new account. A new window will appear. 2.
Bitdefender Antivirus Plus 2015 Note Bitdefender does not get access to any confidential information such as the password of the account you use to log in, or the personal information of your friends and contacts. I already have a MyBitdefender account If you already have an account but you have not logged in to it yet, follow these steps to log in: 1. Type the e-mail address and the password of your account in the corresponding fields.
Bitdefender Antivirus Plus 2015 8. KEEPING BITDEFENDER UP-TO-DATE New malware is found and identified every day. This is why it is very important to keep Bitdefender up to date with the latest malware signatures. If you are connected to the Internet through broadband or DSL, Bitdefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that. If an update is detected, it is automatically downloaded and installed on your computer.
Bitdefender Antivirus Plus 2015 2. On the Security Status Area, on the left side of the toolbar, look for the time of the last update. For detailed information about the latest updates, check the update events: 1. In the main window, click the icon at the top of the window and select Events from the drop-down menu. 2. In the Events window, select Update from the corresponding drop-down menu.
Bitdefender Antivirus Plus 2015 4. Click the switch to turn on or off the automatic update. 5. A warning window will appear. You must confirm your choice by selecting from the menu how long you want the automatic update to be disabled. You can disable the automatic update for 5, 15 or 30 minutes, for an hour, permanently or until the system restart. Warning This is a critical security issue. We recommend you to disable automatic update for as little time as possible.
Bitdefender Antivirus Plus 2015 Update processing rules You can choose between three ways to download and install updates: ● Silent update - Bitdefender automatically downloads and implements the update. ● Prompt before downloading - every time an update is available, you will be prompted before downloading it. ● Prompt before installing - every time an update was downloaded, you will be prompted before installing it. Some updates require a restart to complete the installation.
Bitdefender Antivirus Plus 2015 HOW TO 45
Bitdefender Antivirus Plus 2015 9. INSTALLATION 9.1. How do I install Bitdefender on a second computer? If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, follow these steps: 1. Install Bitdefender from the CD/ DVD or using the installer provided in the online purchase e-mail and follow the same installation steps.
Bitdefender Antivirus Plus 2015 If you cannot find your license key, you can log in to https://my.bitdefender.com to retrieve it. Type the e-mail address and the password of your account in the corresponding fields. For more information about the Bitdefender installation process, please refer to “Installing your Bitdefender product” (p. 5). 9.3.
Bitdefender Antivirus Plus 2015 ● Bitdefender Total Security 2015 If you do not have a license key for the product you want to use, follow these steps: 1. Open the Bitdefender window. 2. To access the product registration window, click the link that indicates the number of days left on your license, located at the bottom of the Bitdefender window. 3. Click Don't have a license key? Buy one now! 4. A web page will open on your web browser where you can purchase a Bitdefender license key.
Bitdefender Antivirus Plus 2015 ● From a previous Bitdefender Total Security version to the latest Bitdefender Total Security available. There are 2 cases which may appear: ● You have upgraded the operating system using the Windows Update and you notice Bitdefender is no longer working. In this case, you need to reinstall the product using the latest available version. To solve this situation, follow these steps: 1. Remove Bitdefender by following these steps: ● In Windows XP: a.
Bitdefender Antivirus Plus 2015 d. Click Remove in the window that appears and then select I want to reinstall it. e. Wait for the uninstall process to complete and then reboot your system. 2. Download the installation file by choosing the product you have a valid license key for. You can download the installation file from the Bitdefender website at the following address: http://www.bitdefender.com/Downloads/. 3. Double click the installer to start the installation process. 4.
Bitdefender Antivirus Plus 2015 9.6. How do I repair Bitdefender? If you want to repair your Bitdefender Antivirus Plus 2015 from the Windows start menu, follow these steps: ● In Windows XP, Windows Vista and Windows 7: 1. Click Start and go to All Programs. 2. Find Bitdefender Antivirus Plus 2015 and select Uninstall. 3. Click Repair in the window that appears. This will take several minutes. 4. You will need to restart the computer to complete the process. ● In Windows 8: 1.
Bitdefender Antivirus Plus 2015 10. REGISTRATION 10.1. What Bitdefender product am I using? To find out which Bitdefender program you have installed, follow these steps: 1. Open the Bitdefender window. 2. At the top of the window you should see one of the following: ● Bitdefender Antivirus Plus 2015 ● Bitdefender Internet Security 2015 ● Bitdefender Total Security 2015 10.2. How do I register a trial version? If you have installed a trial version, you may only use it for a limited period of time.
Bitdefender Antivirus Plus 2015 3. For additional information, click the link to open the registration window. 4. In the Register Your Product window, you can: ● See the current license key ● Register with another license key ● Purchase a license key 10.4. How do I renew my Bitdefender protection? When your Bitdefender protection is about to expire, you must renew your license key. ● Follow these steps to visit a website where you can renew your Bitdefender license key: 1. Open the Bitdefender window. 2.
Bitdefender Antivirus Plus 2015 11. MYBITDEFENDER 11.1. How do I log in into MyBitdefender using another online account? You have created a new MyBitdefender account and you want to use it from now on. To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click the icon at the top of the window and select Account Info from the drop-down menu. If you have already logged in to an account, the account you are logged in is displayed.
Bitdefender Antivirus Plus 2015 A new window will appear. 3. Select Create a new account. 4. Type in the required information in the corresponding fields. The data you provide here will remain confidential. ● E-mail - enter your e-mail address. ● User name - enter a user name for your account. ● Password - enter a password for your account. The password must be at least 6 characters long. ● Confirm password - retype the password. ● Click Create. 5.
Bitdefender Antivirus Plus 2015 To access your MyBitdefender account, type your e-mail address and the new password you have just set.
Bitdefender Antivirus Plus 2015 12. SCANNING WITH BITDEFENDER 12.1. How do I scan a file or a folder? The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete the scan, follow the Antivirus Scan wizard. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them.
Bitdefender Antivirus Plus 2015 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Under the Antivirus module, select Manage Scans. 4. Click New custom task to enter a name for the scan and select the locations to be scanned. 5. If you want to configure the scanning options in detail, select the Advanced tab. You can easily configure the scanning options by adjusting the scan level. Drag the slider along the scale to set the desired scan level.
Bitdefender Antivirus Plus 2015 2. Access the Protection panel. 3. Click the Antivirus module. 4. In the Antivirus window, select the Exclusions tab. 5. Make sure Exclusions for files is turned on by clicking the switch. 6. Click the Excluded files and folders link. 7. Click the Add button, located at the top of the exclusions table. 8. Click Browse, select the folder that you want to be excluded from scanning and then click OK. 9. Click Add and then OK to save the changes and close the window. 12.5.
Bitdefender Antivirus Plus 2015 d. In the Antivirus window, select the Quarantine tab. e. Select the file and click Restore. 4. Add the file to the Exclusions list. To find out how to do this, please refer to “How do I exclude a folder from being scanned?” (p. 58). 5. Turn on the Bitdefender real-time antivirus protection. 6. Contact our support representatives so that we may remove the detection signature. To find out how to do this, please refer to “Asking for help” (p. 169). 12.6.
Bitdefender Antivirus Plus 2015 13. PRIVACY PROTECTION 13.1. How do I make sure my online transaction is secure? To make sure your online operations remain private, you can use the browser provided by Bitdefender to protect your transactions and home banking applications. Bitdefender Safepay™ is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online locations.
Bitdefender Antivirus Plus 2015 13.3. How do I protect my personal information? To make sure no private data leaves your computer without your consent, you must create appropriate data protection rules. The data protection rules specify the information to be blocked. To create a Data Protection rule, follow these steps: 1. Open the Bitdefender window. 2. Access the Privacy panel. 3. Click the Data Protection module. 4. If Data Protection is turned off, turn it on using the corresponding switch. 5.
Bitdefender Antivirus Plus 2015 14. TUNEUP 14.1. How do I improve my system performance? The system performance depends not only on the hardware configuration, such as the CPU load, memory usage and hard disk space. It is also directly connected to your software configuration and to your data management. These are the main actions you can take with Bitdefender to improve your system's speed and performance: ● “Defragment your hard disk” (p. 63) ● “Optimize your system performance with a single click” (p.
Bitdefender Antivirus Plus 2015 2. Access the Tools panel. 3. Under the TuneUp module, select OneClick Optimizer. 4. Let Bitdefender search for files that can be deleted, then click the Optimize button to finish the process. Or quicker, click the Optimize action button from the Bitdefender interface. For more information about how you can improve the speed of your computer with a single click, please refer to “Optimizing your system speed with a single click” (p. 130). 14.1.3.
Bitdefender Antivirus Plus 2015 For more information on how to optimize your PC's booting time, please refer to “Optimizing your PC's boot time” (p. 131).
Bitdefender Antivirus Plus 2015 15. USEFUL INFORMATION 15.1. How do I test my antivirus solution? To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using a safe file developed for this purpose. To test your antivirus solution, follow these steps: 1. Download the test from the official webpage of the EICAR organization http://www.eicar.org/. 2. Click the Anti-Malware Testfile tab. 3.
Bitdefender Antivirus Plus 2015 ● I want to reinstall it - will completely remove Bitdefender. Bitdefender 60-Second Virus Scanner will not be installed. ● I want to permanently remove it - will completely remove Bitdefender. Bitdefender 60-Second Virus Scanner will be installed on your system to protect you against malware. Select the desired option and click Next. 5. Wait for the uninstall process to complete and then reboot your system. ● In Windows Vista and Windows 7: 1.
Bitdefender Antivirus Plus 2015 ● I want to permanently remove it - will completely remove Bitdefender. Bitdefender 60-Second Virus Scanner will be installed on your system to protect you against malware. Select the desired option and click Next. 6. Wait for the uninstall process to complete and then reboot your system. Note Bitdefender 60-Second Virus Scanner is a free application which uses in-the-cloud scanning technology to detect malicious programs and threats in less than 60 seconds. 15.3.
Bitdefender Antivirus Plus 2015 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Select Bitdefender 60-Second Virus Scanner and click Uninstall. 4. Select Uninstall at the next step and wait for the process to finish. 15.4.
Bitdefender Antivirus Plus 2015 If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. For more information, please refer to “Antivirus Scan Wizard” (p. 88). 15.5. How do I configure Bitdefender to use a proxy Internet connection? If your computer connects to the Internet through a proxy server, you must configure Bitdefender with the proxy settings. Normally, Bitdefender automatically detects and imports the proxy settings from your system.
Bitdefender Antivirus Plus 2015 ● Address - type in the IP of the proxy server. ● Port - type in the port Bitdefender uses to connect to the proxy server. ● Username - type in a user name recognized by the proxy. ● Password - type in the valid password of the previously specified user. 7. Click OK to save the changes and close the window. Bitdefender will use the available proxy settings until it manages to connect to the Internet. 15.6.
Bitdefender Antivirus Plus 2015 3. Look under System to see the system type. 15.7. How do I display hidden objects in Windows? These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden. Follow these steps to display hidden objects in Windows: 1. Click Start, go to Control Panel.
Bitdefender Antivirus Plus 2015 3. Find the name of the program you want to remove and select Remove. 4. Wait for the uninstall process to complete and then reboot your system. ● In Windows Vista and Windows 7: 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Wait a few moments until the installed software list is displayed. 3. Find the name of the program you want to remove and select Uninstall. 4. Wait for the uninstall process to complete and then reboot your system.
Bitdefender Antivirus Plus 2015 3. On the Welcome to System Restore page, click to select the Restore my computer to an earlier time option, and then click Next. 4. Follow the wizard steps and you should be able to boot up the system in normal mode. ● In Windows Vista and Windows 7: 1. Log on to Windows in Safe Mode. 2. Follow the path from the Windows start menu: All Programs → Accessories → System Tools → System Restore. 3.
Bitdefender Antivirus Plus 2015 4. Press Enter and wait while Windows loads in Safe Mode. 5. This process ends with a confirmation message. Click OK to acknowledge. 6. To start Windows normally, simply reboot the system.
Bitdefender Antivirus Plus 2015 MANAGING YOUR SECURITY 76
Bitdefender Antivirus Plus 2015 16. ANTIVIRUS PROTECTION Bitdefender protects your computer from all kinds of malware (viruses, Trojans, spyware, rootkits and so on). The protection Bitdefender offers is divided into two categories: ● On-access scanning - prevents new malware threats from entering your system. Bitdefender will, for example, scan a word document for known threats when you open it, and an e-mail message when you receive one.
Bitdefender Antivirus Plus 2015 To protect you against unknown malicious applications, Bitdefender uses Active Virus Control, an advanced heuristic technology, which continuously monitors the applications running on your system. Active Virus Control automatically blocks applications that exhibit malware-like behavior to stop them from damaging your computer. Occasionally, legitimate applications may be blocked.
Bitdefender Antivirus Plus 2015 Warning This is a critical security issue. We recommend you to disable real-time protection for as little time as possible. If real-time protection is disabled, you will not be protected against malware threats. 16.1.2. Adjusting the real-time protection level The real-time protection level defines the scan settings for real-time protection.
Bitdefender Antivirus Plus 2015 Information on the scan options You may find this information useful: ● If you are not familiar with some of the terms, check them in the glossary. You can also find useful information by searching the Internet. ● Scan options for accessed files. You can set Bitdefender to scan all accessed files or applications (program files) only. Scanning all accessed files provides best protection, while scanning applications only can be used for better system performance.
Bitdefender Antivirus Plus 2015 ● Scan options for e-mail and web. To prevent malware from being downloaded to your computer, Bitdefender automatically scans the following malware entry points: ● incoming and outgoing e-mails ● web traffic Scanning the web traffic may slow down web browsing a little, but it will block malware coming from the Internet, including drive-by downloads. Though not recommended, you can disable e-mail or web antivirus scan to increase system performance.
Bitdefender Antivirus Plus 2015 5. Click Custom. 6. Configure the scan settings as needed. 7. Click OK to save the changes and close the window. The following actions can be taken by the real time protection in Bitdefender: Take proper actions Bitdefender will take the recommended actions depending on the type of detected file: ● Infected files. Files detected as infected match a malware signature in the Bitdefender Malware Signature Database.
Bitdefender Antivirus Plus 2015 you will be informed that no action can be taken so as to avoid losing clean files. Move files to quarantine Moves detected files to quarantine. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. For more information, please refer to “Managing quarantined files” (p. 96). Deny access In case an infected file is detected, the access to this will be denied. 16.1.4.
Bitdefender Antivirus Plus 2015 16.2.1. Scanning a file or folder for malware You should scan files and folders whenever you suspect they might be infected. Right-click the file or folder you want to be scanned, point to Bitdefender and select Scan with Bitdefender. The Antivirus Scan wizard will appear and guide you through the scanning process. At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any. 16.2.2.
Bitdefender Antivirus Plus 2015 ● Shut down all open programs. If you want to scan specific locations on your computer or to configure the scanning options, configure and run a custom scan. For more information, please refer to “Configuring a custom scan” (p. 85). To run a System Scan, follow these steps: 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Under the Antivirus module, select System Scan. 4. Follow the Antivirus Scan wizard to complete the scan.
Bitdefender Antivirus Plus 2015 ● Minimize Scan Wizard to system tray. Minimizes the scan window to the system tray. Double-click the Bitdefender icon to open it. ● Specify the action to be taken if no threats are found. c. Click OK to save the changes and close the window. 6. Use the Schedule switch if you want to set a schedule for your scan task. Select one of the corresponding options to set a schedule: ● At system startup ● Once ● Periodically 7.
Bitdefender Antivirus Plus 2015 ppam; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg; pst; pub; puz; pvd; pwc; py; pyc; pyo; qpx; rbx; rgs; rox; rpj; rtf; scar; scr; script; sct; shb; shs; sldm; sldx; smm; snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe; vbs; vbscript; vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf; xar; xl; xla; xlam; xlb; xlc; xll; xlm; xls; xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp ● Scan options for archives.
Bitdefender Antivirus Plus 2015 ● Scan for rootkits. Select this option to scan for rootkits and objects hidden using such software. 16.2.5. Antivirus Scan Wizard Whenever you initiate an on-demand scan (for example, right-click a folder, point to Bitdefender and select Scan with Bitdefender), the Bitdefender Antivirus Scan wizard will appear. Follow the wizard to complete the scanning process. Note If the scan wizard does not appear, the scan may be configured to run silently, in the background.
Bitdefender Antivirus Plus 2015 archives. Bitdefender will not be able to scan them, but a record will be kept in the scan log. Choose the desired option and click OK to continue scanning. Step 2 - Choose actions At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any. Note When you run a quick scan or a full system scan, Bitdefender will automatically take the recommended actions on detected files during the scan.
Bitdefender Antivirus Plus 2015 ● Suspicious files. Files are detected as suspicious by the heuristic analysis. Suspicious files cannot be disinfected, because no disinfection routine is available. They will be moved to quarantine to prevent a potential infection. By default, quarantined files are automatically sent to Bitdefender Labs in order to be analyzed by the Bitdefender malware researchers. If malware presence is confirmed, a signature is released to allow removing the malware.
Bitdefender Antivirus Plus 2015 Important In most cases Bitdefender successfully disinfects the infected files it detects or it isolates the infection. However, there are issues that cannot be solved automatically. If required, please restart your system in order to complete the cleaning process. For more information and instructions on how to remove malware manually, please refer to “Removing malware from your system” (p. 158). 16.2.6.
Bitdefender Antivirus Plus 2015 ● CDs/DVDs ● USB storage devices, such as flash pens and external hard-drives ● mapped (remote) network drives You can configure automatic scan separately for each category of storage devices. Automatic scan of mapped network drives is off by default. 16.3.1. How does it work? When it detects a removable storage device, Bitdefender starts scanning it for malware in the background (provided automatic scan is enabled for that type of device).
Bitdefender Antivirus Plus 2015 files archived using a proprietary technology (this is because the archive cannot be recreated correctly). To find out how to deal with malware, please refer to “Removing malware from your system” (p. 158). 16.3.2. Managing removable media scan To manage automatic scan of removable media, follow these steps: 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Click the Antivirus module. 4. In the Antivirus window, select the Exclusions tab.
Bitdefender Antivirus Plus 2015 16.4.1. Excluding files or folders from scanning To exclude specific files or folders from scanning, follow these steps: 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Click the Antivirus module. 4. In the Antivirus window, select the Exclusions tab. 5. Turn on scan exclusions for files using the corresponding switch. 6. Click the Excluded files and folders link. In the window that appears, you can manage the files and folders excluded from scanning. 7.
Bitdefender Antivirus Plus 2015 3. Click the Antivirus module. 4. In the Antivirus window, select the Exclusions tab. 5. Turn on scan exclusions for files using the corresponding switch. 6. Click the Excluded extensions link. In the window that appears, you can manage the file extensions excluded from scanning. 7. Add exclusions by following these steps: a. Click the Add button, located at the top of the exclusions table. b.
Bitdefender Antivirus Plus 2015 them to be excluded from, as needed. Make the necessary changes, then click Modify. 6. To turn off scan exclusions, use the corresponding switch. 16.5. Managing quarantined files Bitdefender isolates the malware-infected files it cannot disinfect and the suspicious files in a secure area named quarantine. When a virus is in quarantine it cannot do any harm because it cannot be executed or read.
Bitdefender Antivirus Plus 2015 corresponding field. To disable automatic deletion of old quarantined files, type 0. 6. To delete a quarantined file, select it and click the Delete button. If you want to restore a quarantined file to its original location, select it and click Restore. 16.6. Active Virus Control Bitdefender Active Virus Control is an innovative proactive detection technology which uses advanced heuristic methods to detect new potential threats in real time.
Bitdefender Antivirus Plus 2015 16.6.2. Turning on or off Active Virus Control To turn on or off Active Virus Control, follow these steps: 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Click the Antivirus module. 4. In the Antivirus window, select the Shield tab. 5. Click the switch to turn on or off Active Virus Control. 16.6.3.
Bitdefender Antivirus Plus 2015 excluded application is detected to perform suspicious activities, the event will simply be logged and reported to Bitdefender Cloud as detection error. To manage Active Virus Control process exclusions, follow these steps: 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Click the Antivirus module. 4. In the Antivirus window, select the Exclusions tab. 5. Click the Excluded processes link.
Bitdefender Antivirus Plus 2015 17. WEB PROTECTION Bitdefender Web protection ensures a safe browsing experience by alerting you about potential phishing web pages. Bitdefender provides real-time web protection for: ● Internet Explorer ● Mozilla Firefox ● Google Chrome ● Safari To configure Web protection settings, follow these steps: 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Click the Web Protection module.
Bitdefender Antivirus Plus 2015 Search Advisor rates the links posted on the following online social networking services: ● Facebook ● Twitter ● Scanning SSL web traffic. More sophisticated attacks might use secure web traffic to mislead their victims. It is therefore recommended to enable SSL scanning. ● Protection against fraud. ● Protection against phishing. You can create a list of web sites that will not be scanned by the Bitdefender antimalware, antiphishing and antifraud engines.
Bitdefender Antivirus Plus 2015 Page Rating Depending on how Bitdefender classifies the web page you are currently viewing, one of the following ratings is displayed on the left side of the toolbar: ● The message "Page not safe" appears on a red background - you should leave the web page immediately. To find out more about this threat, click the + symbol on the page rating. ● The message "Caution is advised" appears on an orange background - this web page may contain dangerous content.
Bitdefender Antivirus Plus 2015 17.2. Bitdefender alerts in the browser Whenever you try to visit a website classified as unsafe, the website is blocked and a warning page is displayed in your browser. The page contains information such as the website URL and the detected threat. You have to decide what to do next. The following options are available: ● Navigate away from the web page by clicking Take me back to safety. ● Disable blocking pages that contain phishing by clicking Disable Antiphishing filter.
Bitdefender Antivirus Plus 2015 18. DATA PROTECTION Data protection prevents sensitive data leaks when you are online. Consider a simple example: you have created a data protection rule that protects your credit card number. If a spyware software somehow manages to install on your computer, it cannot send your credit card number via e-mail, instant messages or web pages. Moreover, your children cannot use it to buy online or reveal it to people they met on the Internet. 18.1.
Bitdefender Antivirus Plus 2015 18.2.1. Creating data protection rules To create a rule, click the Add rule button and follow the configuration wizard. You can navigate through the wizard using the Next and Back buttons. To exit the wizard, click Cancel. 1. Describe Rule You must set the following parameters: ● Rule Name - type the name of the rule in this edit field. ● Rule Type - choose the rule type (address, name, credit card, PIN, SSN, etc).
Bitdefender Antivirus Plus 2015 ● All users - the rule will apply to all Windows accounts. ● Limited user accounts - the rule will apply to you and all limited Windows accounts. Click Finish. The rule will appear in the table. From now on, any attempt to send the rule data through the selected protocols will fail. An entry will be displayed in the Events window indicating that Bitdefender has blocked identity specific content from being sent. 18.3. Managing rules To manage the data protection rules: 1.
Bitdefender Antivirus Plus 2015 5. The results are displayed. Click Close to exit the wizard. Alternatively, you can shred files from the Bitdefender interface. 1. Open the Bitdefender window. 2. Access the Privacy panel. 3. Under the Data Protection module, select File Shredder. 4. Follow the File Shredder wizard: a. Select file/folder Add the files or folders you want to be permanently removed. b. Shredding Files Wait for Bitdefender to finish shredding the files. c. Results The results are displayed.
Bitdefender Antivirus Plus 2015 19. VULNERABILITY An important step in protecting your computer against malicious persons and applications is to keep up to date the operating system and the applications you regularly use. You should also consider disabling Windows settings that make the system more vulnerable to malware. Moreover, to prevent unauthorized physical access to your computer, strong passwords (passwords that cannot be easily guessed) must be configured for each Windows user account.
Bitdefender Antivirus Plus 2015 Click View details to see information about the application that needs to be updated. b. Windows updates Click View details to see the list of critical Windows updates that are not currently installed on your computer. To initiate the installation of selected updates, click Install updates. Please note that it may take a while to install the updates and some of them may require a system restart to complete the installation.
Bitdefender Antivirus Plus 2015 ● If an application is outdated, click Update now to find a link to the vendor web page from where you can install the latest version of that application. ● If a Windows user account has a weak password, click Change password to force the user to change the password at the next logon or change the password yourself. For a strong password, use a combination of uppercase and lowercase letters, numbers and special characters (such as #, $ or @).
Bitdefender Antivirus Plus 2015 Media autorun Check the status of the Windows Autorun feature. This feature enables applications to be automatically started from CDs, DVDs, USB drives or other external devices. Some types of malware use Autorun to spread automatically from removable media to the PC. This is why it is recommended to disable this Windows feature. Note If you turn off monitoring of a specific vulnerability, related issues will no longer be recorded in the Events window.
Bitdefender Antivirus Plus 2015 20. SAFEPAY SECURITY FOR ONLINE TRANSACTIONS The computer is fast becoming the main tool for shopping and banking. Paying bills, transferring money, buying pretty much anything you can imagine has never been quicker or easier. This involves sending personal information, account and credit card data, passwords and other types of private information over the Internet, in other words exactly the type of information flow that cyber-criminals are very interested to tap into.
Bitdefender Antivirus Plus 2015 20.1. Using Bitdefender Safepay™ By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay™. To access the main interface of Bitdefender Safepay™, use one of the following methods: ● From the Bitdefender interface: 1. Open the Bitdefender window. 2. Click the Safepay action button on the right side of the window.
Bitdefender Antivirus Plus 2015 ● access Bitdefender Safepay™ settings by clicking . ● protect your passwords with Wallet by clicking . ● manage your bookmarks by clicking next to the address bar. ● open the virtual keyboard by clicking . ● increase or decrease the browser size by pressing simultaneously Ctrl and the +/- keys in the numeric keypad. 20.2.
Bitdefender Antivirus Plus 2015 20.3. Managing bookmarks If you disabled the automatic detection of some or all websites, or Bitdefender simply doesn't detect certain websites, you can add bookmarks to Bitdefender Safepay™ so that you can easily launch favorite websites in the future. Follow these steps to add a URL to Bitdefender Safepay™ bookmarks: 1. Click next to the address bar to open the Bookmarks page. Note The Bookmarks page is opened by default when you start Bitdefender Safepay™. 2.
Bitdefender Antivirus Plus 2015 You may need to acknowledge the action.
Bitdefender Antivirus Plus 2015 21. ID THEFT PROTECTION To protect you against identity theft, Bitdefender comes with the ID Theft Protection service. This service monitors your credit card and delivers alerts to your desktop when new information is found on your credit report. When using ID Theft Protection, you get real-time alerts when critical new information is detected on your credit report and you are constantly informed of the changes that could impact your credit score.
Bitdefender Antivirus Plus 2015 22. WALLET PROTECTION FOR YOUR CREDENTIALS We use our computers to shop online or pay our bills, to connect to social media platforms or log in with instant messaging applications. But as everybody knows, it’s not always easy to remember the password! And if we are not careful while browsing online, our private information, such as our e-mail address, our instant messaging ID or our credit card data can be compromised.
Bitdefender Antivirus Plus 2015 22.1. Configuring the Wallet Once the installation is finished and you open your browser, you will be notified through a pop-up window that you can use Wallet for an easier browsing experience. Click Explore to start the setup wizard for the Wallet. Follow the wizard to complete the setup process. Two tasks can be performed during this step: ● Create a new Wallet database to protect your passwords.
Bitdefender Antivirus Plus 2015 1. Open the Bitdefender window. 2. Access the Privacy panel. 3. Under the Wallet module, select Create new Wallet. 4. A warning window will appear informing you that the data currently stored in the Wallet will be deleted. Click Yes to wipe the existing database and to continue with the wizard. To exit the wizard, click No. Manage your Wallet credentials To manage your passwords, follow these steps: 1. Open the Bitdefender window. 2. Access the Privacy panel. 3.
Bitdefender Antivirus Plus 2015 1. Open the Bitdefender window. 2. Access the Privacy panel. 3. Click the Wallet module. 4. In the Wallet window, click the switch to turn on or off Wallet. 22.3. Managing the Wallet settings To configure the master password in detail, follow these steps: 1. Open the Bitdefender window. 2. Access the Privacy panel. 3. Click the Wallet module. 4. In the Wallet window, select the Master password tab.
Bitdefender Antivirus Plus 2015 4. In the Wallet window, select the Enhanced apps tab. Check an application to use the Wallet and improve your experience: ● Internet Explorer ● Mozilla Firefox ● Google Chrome ● Safepay ● Yahoo! Messenger ● Skype Configuring the Autofill The Autofill feature makes it easy for you to connect with your favorite websites or to log in with your online accounts.
Bitdefender Antivirus Plus 2015 ● Do not save, I will update the information manually - the credentials can be added only manually into the Wallet. ● Autofill forms: ● Prompt my fill options when I visit a page with forms - a popup with the fill options will appear every time Bitdefender detects that you want to perform an online payment or to sign up. Manage the Wallet information from your browser You can easily manage the Wallet directly from your browser, to have all the important data at hand.
Bitdefender Antivirus Plus 2015 23. SAFEGO PROTECTION FOR FACEBOOK You trust your online friends, but do you trust their computers? Use Safego protection for Facebook to protect your account and your friends from online threats. Safego is a Bitdefender application developed to keep your Facebook account safe. Its role is to scan the links you receive from your friends and monitor your account privacy settings. Note A MyBitdefender account is required in order to use this feature.
Bitdefender Antivirus Plus 2015 ● From MyBitdefender account: 1. Go to: https://my.bitdefender.com. 2. Log in to your account using your user name and password. 3. Click Facebook Protection. A message informing you that Facebook protection is not activated for your account is displayed. 4. Click Activate in order to continue. You will be directed to your account. 5. Use your Facebook login information to connect to the Safego application. 6. Allow Safego access to your Facebook account.
Bitdefender Antivirus Plus 2015 24. USB IMMUNIZER The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it. For example, software installations can start automatically when a CD is inserted into the optical drive.
Bitdefender Antivirus Plus 2015 25. MANAGING YOUR COMPUTERS REMOTELY Your MyBitdefender account allows you to manage the Bitdefender products installed on your computers remotely. Use MyBitdefender to create and apply tasks to your computers from a remote location. Any computer will be managed from MyBitdefender account if it meets the following conditions: ● you have installed Bitdefender Antivirus Plus 2015 product on the computer ● you have linked the Bitdefender product to the MyBitdefender account.
Bitdefender Antivirus Plus 2015 Product registration Allows you to register Bitdefender on the remote computer by entering a license key. Perform a complete scan of your PC Allows you to run a complete scan on the remote computer. Scan critical areas to detect active malware Allows you to run a quick scan on the remote computer. Fix critical issues Allows you to fix the issues that are affecting the security of the remote computer.
Bitdefender Antivirus Plus 2015 SYSTEM OPTIMIZATION 129
Bitdefender Antivirus Plus 2015 26. TUNEUP Bitdefender comes with a TuneUp module that helps you maintain the integrity of your system. The maintenance tools offered are critical for the improvement of your system's responsiveness and the efficient management of the hard drive space. Bitdefender provides the following PC tune-up tools: ● OneClick Optimizer analyzes and improves your system speed by running multiple tasks with a single click on a button.
Bitdefender Antivirus Plus 2015 Wait for Bitdefender to finish searching for system issues. ● Disk Cleanup - identifies old and useless system files. ● Registry Cleanup - identifies invalid or outdated references in the Windows Registry. ● Privacy Cleanup - identifies temporary Internet files and cookies, browser cache and history. The number of found issues is displayed. It is recommended to review them before proceeding with the cleaning process. Click Optimize to continue. b.
Bitdefender Antivirus Plus 2015 See what other Bitdefender users have decided to do with the app you have selected. Based on the program usage, three levels are displayed: High, Medium and Low. c. System boot time Check the slider at the top of the window to see the time required by both your system and the selected applications to run at startup. A system restart is required to be able to retrieve information about system and applications startup time. d. Startup status ● Enable.
Bitdefender Antivirus Plus 2015 The PC Clean-up wizard helps you free disk space and protect your privacy by deleting files that may no longer be useful. ● browsers cache (Internet Explorer, Mozilla Firefox, Google Chrome). ● debug information (error reporting files, memory dumps and logs created by Windows during its operation). ● Windows junk files (recycle bin and temporary system files). To start the PC Clean-Up wizard, follow these steps: 1. Open the Bitdefender window. 2. Access the Tools panel. 3.
Bitdefender Antivirus Plus 2015 3. Under the TuneUp panel, select Disk Defragmenter. 4. Follow the five-step guided procedure to perform the defragmentation. You can navigate through the wizard using the Next button. To exit the wizard, click Cancel. a. Select for analysis Select the partitions you want to check for fragmentation. Click Continue to start the analyzing process. b. Analyzing Wait for Bitdefender to finish analyzing the partitions. c.
Bitdefender Antivirus Plus 2015 4. Follow the four-step guided procedure to clean the registry. You can navigate through the wizard using the Next button. To exit the wizard, click Cancel. a. Welcome b. Perform Scan Wait for Bitdefender to finish scanning the registry. c. Select Keys You can see all the invalid or orphan registry keys detected. Detailed information is provided about each registry key (name, value, priority, category).
Bitdefender Antivirus Plus 2015 By default, all the keys are marked for deletion. You can choose to delete individual invalid keys from a selected category. d. Results 26.6. Recovering cleaned registry Sometimes, after registry clean up, you might notice that your system does not work well or that some applications fail to operate properly due to missing registry keys. This may be caused by shared registry keys that were deleted during registry cleaning or by other deleted keys.
Bitdefender Antivirus Plus 2015 1. Open the Bitdefender window. 2. Access the Tools panel. 3. Under the TuneUp panel, select Duplicate Finder. 4. Follow the four-step guided procedure to identify and remove duplicates. You can navigate through the wizard using the Next button. To exit the wizard, click Cancel. a. Select target Add the folders where to search for duplicate files. b. Search for duplicates Wait for Bitdefender to finish searching for duplicates. c.
Bitdefender Antivirus Plus 2015 27. PROFILES Daily job activities, watching movies or playing games may cause system slow down, especially if they are running simultaneously with Windows update processes and maintenance tasks. With Bitdefender, you can now choose and apply your preferred profile, which makes system adjustments suited to increase the performance of specific installed applications.
Bitdefender Antivirus Plus 2015 27.1. Work Profile Running multiple tasks at work, such as sending e-mails, having a video communication with your distant colleagues or working with design applications may affect your system performance. Work Profile has been designed to help you improve your work efficiency, by turning off some of your background services and maintenance tasks. Configuring Work profile To configure the actions to be taken while in Work Profile, follow these steps: 1.
Bitdefender Antivirus Plus 2015 4. In the Profiles window, click the Configure button from the Work profile area. 5. In the Work profile window, click the Applications list link. 6. Click Add to add a new application to the Applications list. A new window will appear. Browse to the application's executable file, select it and click OK to add it to the list. 27.2. Movie Profile Displaying high quality video content, such as high definition movies, requires significant system resources.
Bitdefender Antivirus Plus 2015 To manually add video players to the Players list in Movie Profile: 1. Open the Bitdefender window. 2. Access the Tools panel. 3. Click the Profiles module. 4. In the Profiles Settings window, click the Configure button from the Movie Profile area. 5. In the Movie Profile window, click the Players list link. 6. Click Add to add a new application to the Players list. A new window will appear.
Bitdefender Antivirus Plus 2015 ● Adjust power plan and visual settings for games 6. Click Save to save the changes and close the window. Manually adding games to the Game list If Bitdefender does not automatically enter Game Profile when you launch a certain game or application, you can manually add the application to the Games list. To manually add games to the Games list in Game Profile: 1. Open the Bitdefender window. 2. Access the Tools panel. 3. Click the Profiles module. 4.
Bitdefender Antivirus Plus 2015 TROUBLESHOOTING 143
Bitdefender Antivirus Plus 2015 28. SOLVING COMMON ISSUES This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. ● “My system appears to be slow” (p. 144) ● “Scan doesn't start” (p. 146) ● “I can no longer use an application” (p. 148) ● “What to do when Bitdefender blocks a safe website or online application” (p.
Bitdefender Antivirus Plus 2015 ● The Minimum System Requirements for running Bitdefender are not met. If your machine does not meet the Minimum System Requirements, the computer will become sluggish, especially when multiple applications are running at the same time. For more information, please refer to “Minimum system requirements” (p. 3). ● There are too many invalid registry keys left in your Windows Registry. Cleaning the Windows Registry can improve the performance of your system.
Bitdefender Antivirus Plus 2015 To start the System Scan, follow these steps: 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Under the Antivirus module, select System Scan. 4. Follow the wizard steps. 28.2. Scan doesn't start This type of issue can have two main causes: ● A previous Bitdefender installation which was not completely removed or a faulty Bitdefender installation. In this case, follow these steps: 1. Remove Bitdefender completely from the system: ● In Windows XP: a.
Bitdefender Antivirus Plus 2015 a. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. b. Click Uninstall a program or Programs and Features. c. Find Bitdefender Antivirus Plus 2015 and select Uninstall. d. Click Remove in the window that appears and then select I want to reinstall it. e. Wait for the uninstall process to complete and then reboot your system. 2. Reinstall your Bitdefender product.
Bitdefender Antivirus Plus 2015 ● In Windows 8: a. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. b. Click Uninstall a program or Programs and Features. c. Find Bitdefender Antivirus Plus 2015 and select Uninstall. d. Click Remove in the window that appears and then select I want to reinstall it. e. Wait for the uninstall process to complete and then reboot your system. 3.
Bitdefender Antivirus Plus 2015 2. Access the Protection panel. 3. Click the Antivirus module. 4. In the Antivirus window, select the Exclusions tab. 5. Click the Excluded Processes link. In the window that appears, you can manage the Active Virus Control process exclusions. 6. Add exclusions by following these steps: a. Click the Add button, located at the top of the exclusions table. b. Click Browse, find and select the application you want to be excluded and then click OK. c.
Bitdefender Antivirus Plus 2015 6. Click Save to save the changes and close the window. Only websites and applications that you fully trust should be added to this list. These will be excluded from scanning by the following engines: malware, phishing and fraud. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 169). 28.5.
Bitdefender Antivirus Plus 2015 2. In the Manual Update column, click the link corresponding to your product and system architecture. If you do not know whether your Windows is running on 32 or 64 bits, please refer to “Am I using a 32 bit or a 64 bit version of Windows?” (p. 71). 3. Save the file named weekly.exe to the system. 4. Transfer the downloaded file on a removable device, such as a flash drive, and then to your computer. 5. Double-click the file and follow the wizard steps. 28.7.
Bitdefender Antivirus Plus 2015 If the error persists, please contact our support representatives for help as described in section “Asking for help” (p. 169). 28.8. The Autofill feature in my Wallet doesn't work You have saved your online credentials in your Bitdefender Wallet and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is not installed in your browser. To fix this situation, follow these steps: ● In Internet Explorer: 1.
Bitdefender Antivirus Plus 2015 If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 169). 28.9. Bitdefender removal failed If you want to remove your Bitdefender product and you notice that the process hangs out or the system freezes, click Cancel to abort the action. If this does not work, restart the system. When removal fails, some Bitdefender registry keys and files may remain in your system.
Bitdefender Antivirus Plus 2015 ● I want to permanently remove it - will completely remove Bitdefender. Bitdefender 60-Second Virus Scanner will be installed on your system to protect you against malware. Select the desired option and click Next. 5. Wait for the uninstall process to complete and then reboot your system. ● In Windows 8: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. 2.
Bitdefender Antivirus Plus 2015 This is how you may address each situation: ● You had Bitdefender before and you did not remove it properly. To solve this, follow these steps: 1. Reboot your system and enter in Safe Mode. To find out how to do this, please refer to “How do I restart in Safe Mode?” (p. 74). 2. Remove Bitdefender from your system: ● In Windows XP: a. Click Start, go to Control Panel and double-click Add / Remove programs. b. Find Bitdefender Antivirus Plus 2015 and select Remove. c.
Bitdefender Antivirus Plus 2015 a. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. b. Click Uninstall a program or Programs and Features. c. Find Bitdefender Antivirus Plus 2015 and select Uninstall. d. Click Remove in the window that appears and then select I want to reinstall it. e. Click Next to continue. f. Uncheck the Install Bitdefender 60-Second Virus Scanner option and click Next. g.
Bitdefender Antivirus Plus 2015 c. Find the name of the program you want to remove and select Remove. d. Wait for the uninstall process to complete and then reboot your system. ● In Windows 8: a. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. b. Click Uninstall a program or Programs and Features. c. Wait a few moments until the list of installed software is displayed. d.
Bitdefender Antivirus Plus 2015 29. REMOVING MALWARE FROM YOUR SYSTEM Malware can affect your system in many different ways and the Bitdefender approach depends on the type of malware attack. Because viruses change their behavior frequently, it is difficult to establish a pattern for their behavior and their actions. There are situations when Bitdefender cannot automatically remove the malware infection from your system. In such cases, your intervention is required. ● “Bitdefender Rescue Mode” (p.
Bitdefender Antivirus Plus 2015 From the Bitdefender window To enter Rescue Mode directly from Bitdefender, follow these steps: 1. Open the Bitdefender window. 2. Access the Protection panel. 3. Under the Antivirus module, select Rescue Mode. A confirmation window will appear. Click Yes to reboot your computer. 4. After the computer restarts, a menu will appear prompting you to select an operating system.
Bitdefender Antivirus Plus 2015 2. The Bitdefender logo will appear and the antivirus engines will start to be copied. 3. A welcome window will then appear. Click Continue. 4. An update of the antivirus signatures is started. 5. After the update is completed, the Bitdefender On-demand Antivirus Scanner window will appear. 6. Click Scan Now, select the scan target in the window that appears and click Open to start scanning. It is recommended to scan your entire Windows partition.
Bitdefender Antivirus Plus 2015 Warning If you suspect the file is part of the Windows operating system or that it is not an infected file, do not follow these steps and contact Bitdefender Customer Care as soon as possible. If the selected action could not be taken and the scan log reveals an infection which could not be deleted, you have to remove the file(s) manually: The first method can be used in normal mode: 1. Turn off the Bitdefender real-time antivirus protection: a. Open the Bitdefender window.
Bitdefender Antivirus Plus 2015 Some of these formats are open formats, thus providing Bitdefender the option to scan inside them and then take appropriate actions to remove them. Other archive formats are partially or fully closed, and Bitdefender can only detect the presence of viruses inside them, but is not able to take any other actions.
Bitdefender Antivirus Plus 2015 If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 169). 29.4. How do I clean a virus in an e-mail archive? Bitdefender can also identify viruses in e-mail databases and e-mail archives stored on disk. Sometimes it is necessary to identify the infected message using the information provided in the scan report, and delete it manually. Here is how you can clean a virus stored in an e-mail archive: 1.
Bitdefender Antivirus Plus 2015 6. Turn on the Bitdefender real-time antivirus protection. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 169). 29.5. What to do if I suspect a file as being dangerous? You may suspect a file from your system as being dangerous, even though your Bitdefender product did not detect it. To make sure your system is protected, follow these steps: 1. Run a System Scan with Bitdefender.
Bitdefender Antivirus Plus 2015 ● For Windows XP: 1. Follow this path: Start → All Programs → Accessories → System Tool → System Restore 2. Click System Restore Settings located on the left hand side of the window. 3. Select the Turn off System Restore check box on all drives, and click Apply. 4. When you are warned that all existing Restore Points will be deleted, click Yes to continue. 5. To turn on the System Restore, clear the Turn off System Restore check box on all drives, and click Apply.
Bitdefender Antivirus Plus 2015 2. Click System protection link in the left pane. 3. In the System protection options, select each drive letter and click Configure. 4. Select Turn off system protection and click Apply. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 169). 29.7.
Bitdefender Antivirus Plus 2015 29.9. What are the over-compressed files in the scan log? The over-compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable. Overcompressed means that Bitdefender skipped scanning within that archive because unpacking it proved to take up too many system resources. The content will be scanned on real time access if needed. 29.10.
Bitdefender Antivirus Plus 2015 CONTACT US 168
Bitdefender Antivirus Plus 2015 30. ASKING FOR HELP Bitdefender provides its customers with an unparalleled level of fast and accurate support. If you experience any issue or if you have any question about your Bitdefender product, you can use several online resources to find a solution or an answer. At the same time, you can contact the Bitdefender Customer Care team. Our support representatives will answer your questions in a timely manner and will provide you with the assistance you need.
Bitdefender Antivirus Plus 2015 a. Select the agreement check box and click Next. b. Complete the submission form with the necessary data: i. Enter your e-mail address. ii. Enter your full name. iii. Enter a description of the issue you encountered. iv. Check the Try to reproduce the issue before submitting option in case you are encountering a product issue. Continue with the required steps. c. Please wait for a few minutes while Bitdefender gathers product related information.
Bitdefender Antivirus Plus 2015 31. ONLINE RESOURCES Several online resources are available to help you solve your Bitdefender-related problems and questions. ● Bitdefender Support Center: http://www.bitdefender.com/support/consumer.html ● Bitdefender Support Forum: http://forum.bitdefender.com ● The HOTforSecurity computer security portal: http://www.hotforsecurity.
Bitdefender Antivirus Plus 2015 If your Bitdefender product does not operate well, if it cannot remove specific viruses from your computer or if you have questions about the way it works, post your problem or question on the forum. Bitdefender support technicians monitor the forum for new posts in order to assist you. You may also get an answer or a solution from a more experienced Bitdefender user. Before posting your problem or question, please search the forum for a similar or related topic.
Bitdefender Antivirus Plus 2015 32. CONTACT INFORMATION Efficient communication is the key to a successful business. During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 32.1. Web addresses Sales department: sales@bitdefender.com Support Center: http://www.bitdefender.com/support/consumer.
Bitdefender Antivirus Plus 2015 32.3. Bitdefender offices The Bitdefender offices are ready to respond to any inquiries regarding their areas of operation, both in commercial and in general matters. Their respective addresses and contacts are listed below. U.S.A Bitdefender, LLC PO Box 667588 Pompano Beach, Fl 33066 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: http://www.bitdefender.com/support/consumer.html Web: http://www.bitdefender.
Bitdefender Antivirus Plus 2015 Spain Bitdefender España, S.L.U. C/Bailén, 7, 3-D 08010 Barcelona Fax: +34 93 217 91 28 Phone: +34 902 19 07 65 Sales: comercial@bitdefender.es Technical support: http://www.bitdefender.es/support/consumer.html Website: http://www.bitdefender.es Romania BITDEFENDER SRL Complex DV24, Building A, 24 Delea Veche Street, Sector 2 Bucharest Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales e-mail: sales@bitdefender.ro Technical support: http://www.bitdefender.
Bitdefender Antivirus Plus 2015 Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them. ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs, rather than static pages. With ActiveX, users can ask or answer questions, use push buttons, and interact in other ways with the Web page. ActiveX controls are often written using Visual Basic.
Bitdefender Antivirus Plus 2015 Boot sector A sector at the beginning of each disk that identifies the disk's architecture (sector size, cluster size, and so on). For startup disks, the boot sector also contains a program that loads the operating system. Boot virus A virus that infects the boot sector of a fixed or floppy disk. An attempt to boot from a diskette infected with a boot sector virus will cause the virus to become active in memory.
Bitdefender Antivirus Plus 2015 A hard disk drive reads and writes hard disks. A floppy drive accesses floppy disks. Disk drives can be either internal (housed within a computer) or external (housed in a separate box that connects to the computer). Download To copy data (usually an entire file) from a main source to a peripheral device. The term is often used to describe the process of copying a file from an online service to one's own computer.
Bitdefender Antivirus Plus 2015 IP Internet Protocol - A routable protocol in the TCP/IP protocol suite that is responsible for IP addressing, routing, and the fragmentation and reassembly of IP packets. Java applet A Java program which is designed to run only on a web page. To use an applet on a web page, you would specify the name of the applet and the size (length and width, in pixels) that the applet can utilize.
Bitdefender Antivirus Plus 2015 for memory that exists on tapes or disks. Every computer comes with a certain amount of physical memory, usually referred to as main memory or RAM. Non-heuristic This method of scanning relies on specific virus signatures. The advantage of the non-heuristic scan is that it is not fooled by what might seem to be a virus, and does not generate false alarms. Packed programs A file in a compression format.
Bitdefender Antivirus Plus 2015 monitoring your PC’s activity in the background, it creates usage patterns that help optimize booting and scanning processes. Polymorphic virus A virus that changes its form with each file it infects. Since they have no consistent binary pattern, such viruses are hard to identify. Port An interface on a computer to which you can connect a device. Personal computers have various types of ports.
Bitdefender Antivirus Plus 2015 Script Another term for macro or batch file, a script is a list of commands that can be executed without user interaction. Spam Electronic junk mail or junk newsgroup postings. Generally known as any unsolicited e-mail. Spyware Any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes.
Bitdefender Antivirus Plus 2015 System tray Introduced with Windows 95, the system tray is located in the Windows taskbar (usually at the bottom next to the clock) and contains miniature icons for easy access to system functions such as fax, printer, modem, volume, and more. Double click or right-click an icon to view and access the details and controls.
Bitdefender Antivirus Plus 2015 that can copy itself over and over again is relatively easy to produce. Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt. An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems. Virus signature The binary pattern of a virus, used by the antivirus program to detect and eliminate the virus.
