User`s guide
a. Select the agreement check box and click Next.
b. Complete the submission form with the necessary data:
i. Enter your e-mail address.
ii. Enter your full name.
iii. Enter a description of the issue you encountered.
iv. Check the Try to reproduce the issue before submitting option in
case you are encountering a product issue. Continue with the
required steps.
c. Please wait for a few minutes while Bitdefender gathers product
related information. This information will help our engineers find a
solution to your problem.
d. Click Finish to send the information to the Bitdefender Customer
Care Department. You will be contacted as soon as possible.
Contact us through our online Support Center
If you cannot access the necessary information using the Bitdefender
product, please refer to our online Support Center:
1. Go to http://www.bitdefender.com/support/consumer.html.
The Bitdefender Support Center hosts numerous articles that contain
solutions to Bitdefender-related issues.
2. Use the search bar at the top of the window to find articles that may
provide a solution to your problem. To search, just type a term in the
Search bar and click Search.
3. Read the relevant articles or documents and try the proposed solutions.
4. If the solution does not solve your problem, go to
http://www.bitdefender.com/support/contact-us.html and contact our
support representatives.
Asking for help 170
Bitdefender Antivirus Plus 2015