User Manual

32.4. What to do when Bitdefender blocks a safe
website or online app
Bitdefender offers a secure web browsing experience by filtering all web
traffic and blocking any malicious content. However, it is possible that
Bitdefender considers a safe website or online app as unsafe, which will
cause Bitdefender HTTP traffic scanning to block them incorrectly.
Should the same page or app be blocked repeatedly, they can be added to
exceptions so that they will not be scanned by the Bitdefender engines, thus
ensuring a smooth web browsing experience.
To add a website to Exceptions:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ONLINE THREAT PREVENTION pane, click Exceptions.
3. Provide the address of the blocked website or online app in the
corresponding field and click ADD.
4. Click SAVE to save the changes and close the window.
Only websites and apps that you fully trust should be added to this list. These
will be excepted from scanning by the following engines: threat, phishing
and fraud.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 208).
32.5. What to do if Bitdefender detects a safe app as
ransomware
Ransomware is a malicious program that tries to make money from users
by locking their vulnerable systems. To keep your system safe from
unfortunate situations, Bitdefender gives you the possibility to indemnify
personal files.
When an app tries to change or delete one of your protected files, it will be
considered as unsafe and Bitdefender will block its functionality.
In case such an app is added to the untrusted apps' list and you are sure
that it is safe to use it, follow these steps:
1. Click Protection on the navigation menu on the Bitdefender interface.
Solving common issues 183
Bitdefender Internet Security