User Manual

32.10. Bitdefender services are not responding
This article helps you troubleshoot the Bitdefender Services are not
responding error. You may encounter this error as follows:
● The Bitdefender icon in the system tray is grayed out and you are informed
that the Bitdefender services are not responding.
● The Bitdefender window indicates that the Bitdefender services are not
responding.
The error may be caused by one of the following conditions:
● temporary communication errors between the Bitdefender services.
● some of the Bitdefender services are stopped.
● other security solutions running on your computer at the same time with
Bitdefender.
To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be
temporary.
2. Restart the computer and wait a few moments until Bitdefender is loaded.
Open Bitdefender to see if the error persists. Restarting the computer
usually solves the problem.
3. Check if you have any other security solution installed as they may disrupt
the normal operation of Bitdefender. If this is the case, we recommend
you to remove all of the other security solutions and then reinstall
Bitdefender.
For more information, refer to “How do I remove other security solutions?”
(p. 76).
If the error persists, please contact our support representatives for help as
described in section “Asking for help” (p. 208).
32.11. Antispam filter does not work properly
This article helps you troubleshoot the following problems concerning the
Bitdefender Antispam filtering operation:
● A number of legitimate email messages are marked as [spam].
● Many spam messages are not marked accordingly by the antispam filter.
Solving common issues 188
Bitdefender Internet Security