User Manual

● The antispam filter does not detect any spam message.
32.11.1. Legitimate messages are marked as [spam]
Legitimate messages are marked as [spam] simply because they look like
spam to the Bitdefender antispam filter. You can normally solve this problem
by adequately configuring the Antispam filter.
Bitdefender automatically adds the receivers of your email messages to a
Friends List. The email messages received from the contacts in the Friends
list are considered to be legitimate. They are not verified by the antispam
filter and, thus, they are never marked as [spam].
The automatic configuration of the Friends list does not prevent the detection
errors that may occur in these situations:
● You receive a lot of solicited commercial mail as a result of subscribing
on various websites. In this case, the solution is to add the email addresses
from which you receive such email messages to the Friends list.
● A significant part of your legitimate mail is from people to whom you never
e-mailed before, such as customers, potential business partners and others.
Other solutions are required in this case.
If you are using one of the mail clients Bitdefender integrates into, indicate
detection errors.
Note
Bitdefender integrates into the most commonly used mail clients through
an easy-to-use antispam toolbar. For a complete list of supported mail
clients, refer to “Supported email clients and protocols” (p. 106).
Add contacts to Friends List
If you are using a supported mail client, you can easily add the senders of
legitimate messages to the Friends list. Follow these steps:
1. In your mail client, select an email message from the sender that you want
to add to the Friends list.
2. Click the Add Friend button on the Bitdefender antispam toolbar.
3. You may be asked to acknowledge the addresses added to the Friends
list. Select Don't show this message again and click OK.
Solving common issues 189
Bitdefender Internet Security