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only when you have received several spam messages from the same email
address. Follow these steps:
1. Click Protection on the navigation menu on the Bitdefender interface.
2. In the ANTISPAM pane, click Manage Spammers.
A configuration window appears.
3. Type the spammer's email address and then click the ADD. You can add
as many email addresses as you want.
4. Click OK to save the changes and close the window.
32.11.3. Antispam filter does not detect any spam message
If no spam message is marked as [spam], there may be a problem with the
Bitdefender Antispam filter. Before troubleshooting this problem, make sure
it is not caused by one of the following conditions:
● Antispam protection might be turned off. To verify the antispam protection
status, click Protection on the navigation menu on the Bitdefender
interface. Look in the Antispam pane to check if the feature is enabled.
If Antispam is turned off, this is what is causing your problem. Click the
corresponding switch to turn on your antispam protection.
● The Bitdefender Antispam protection is available only for email clients
configured to receive email messages via the POP3 protocol. This means
the following:
● Email messages received via web-based email services (such as Yahoo,
Gmail, Hotmail or other) are not filtered for spam by Bitdefender.
● If your email client is configured to receive email messages using other
protocol than POP3 (for example, IMAP4), the Bitdefender Antispam
filter does not check them for spam.
Note
POP3 is one of the most widely used protocols for downloading email
messages from a mail server. If you do not know the protocol that your
email client uses to download email messages, ask the person who
configured your email client.
● Bitdefender Internet Security doesn't scan Lotus Notes POP3 traffic.
Solving common issues 192
Bitdefender Internet Security