User Manual

6. Wait for the uninstall process to complete, and then reboot your system.
32.14. My system doesn't boot up after installing
Bitdefender
If you just installed Bitdefender and cannot reboot your system in normal
mode anymore there may be various reasons for this issue.
Most probably this is caused by a previous Bitdefender installation which
was not removed properly or by another security solution still present on the
system.
This is how you may address each situation:
● You had Bitdefender before and you did not remove it properly.
To solve this:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
refer to “How do I restart in Safe Mode?” (p. 77).
2. Remove Bitdefender from your system:
● In Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find Bitdefender Internet Security and select Uninstall.
c. Click REMOVE in the window that appears.
d. Wait for the uninstall process to complete, and then reboot your
system.
e. Reboot your system in normal mode.
● In Windows 8 and Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen),
and then click its icon.
b. Click Uninstall a program or Programs and Features.
c. Find Bitdefender Internet Security and select Uninstall.
d. Click REMOVE in the window that appears.
Solving common issues 195
Bitdefender Internet Security