User Manual

e. Wait for the uninstall process to complete, and then reboot your
system.
f. Reboot your system in normal mode.
● In Windows 10:
a. Click Start, then click Settings.
b. Click the System icon in the Settings area, then select Installed
apps.
c. Find Bitdefender Internet Security and select Uninstall.
d. Click Uninstall again to confirm your choice.
e. Click REMOVE in the window that appears.
f. Wait for the uninstall process to complete, and then reboot your
system.
g. Reboot your system in normal mode.
3. Reinstall your Bitdefender product.
● You had a different security solution before and you did not remove it
properly.
To solve this:
1. Reboot your system and enter in Safe Mode. To find out how to do this,
refer to “How do I restart in Safe Mode?” (p. 77).
2. Remove the other security solution from your system:
● In Windows 7:
a. Click Start, go to Control Panel and double-click Programs and
Features.
b. Find the name of the program you want to remove and select
Remove.
c. Wait for the uninstall process to complete, and then reboot your
system.
● In Windows 8 and Windows 8.1:
a. From the Windows Start screen, locate Control Panel (for example,
you can start typing "Control Panel" directly in the Start screen),
and then click its icon.
Solving common issues 196
Bitdefender Internet Security