User Manual

2. The Bitdefender scanning process starts automatically as soon as the
system is loaded in Rescue Environment.
3. Wait for the scan to complete. If any threat is detected, follow the
instructions to remove it.
4. To exit Rescue Environment, click the CLOSE button in the window with
the scan results.
33.2. What to do when Bitdefender finds threats on
your computer?
You may find out there is a threat on your computer in one of these ways:
● You scanned your computer and Bitdefender found infected items on it.
● A threat alert informs you that Bitdefender blocked one or multiple threats
on your computer.
In such situations, update Bitdefender to make sure you have the latest
threat information database and run a System Scan to analyze the system.
As soon as the system scan is over, select the desired action for the infected
items (Disinfect, Delete, Move to quarantine).
Warning
If you suspect the file is part of the Windows operating system or that it is
not an infected file, do not follow these steps and contact Bitdefender
Customer Care as soon as possible.
If the selected action could not be taken and the scan log reveals an infection
which could not be deleted, you have to remove the file(s) manually:
The first method can be used in normal mode:
1. Turn off the Bitdefender real-time antivirus protection:
a. Click Protection on the navigation menu on the Bitdefender interface.
b. In the ANTIVIRUS pane, click Settings.
c. In the Shield window, turn off Bitdefender Shield.
2. Display hidden objects in Windows. To find out how to do this, refer to
“How do I display hidden objects in Windows?” (p. 75).
Removing threats from your system 202
Bitdefender Internet Security