User Manual

c. In the Shield window, turn off Bitdefender Shield.
3. Go to the location of the archive and decompress it using an archiving
app, like WinZip.
4. Identify the infected file and delete it.
5. Delete the original archive to make sure the infection is totally removed.
6. Recompress the files in a new archive using an archiving app, like WinZip.
7. Turn on the Bitdefender real-time antivirus protection and run a System
scan to make sure there is no other infection on the system.
Note
It's important to note that a threat stored in an archive is not an immediate
threat to your system, since the threat has to be decompressed and executed
to infect your system.
If this information was not helpful, you can contact Bitdefender for support
as described in section “Asking for help” (p. 208).
33.4. How do I clean a threat in an email archive?
Bitdefender can also identify threats in email databases and email archives
stored on disk.
Sometimes it is necessary to identify the infected message using the
information provided in the scan report, and delete it manually.
Here is how you can clean a threat stored in an email archive:
1. Scan the email database with Bitdefender.
2. Turn off the Bitdefender real-time antivirus protection:
a. Click Protection on the navigation menu on the Bitdefender interface.
b. In the ANTIVIRUS pane, click Settings.
c. In the Shield window, turn off Bitdefender Shield.
3. Open the scan report and use the identification information (Subject, From,
To) of the infected messages to locate them in the email client.
4. Delete the infected messages. Most email clients also move the deleted
message to a recovery folder, from which it can be recovered. You should
make sure the message is deleted also from this recovery folder.
Removing threats from your system 204
Bitdefender Internet Security