manual

21. Support
With BitDefender, dedication to saving customers’ time and money by providing the
most advanced products at the fairest prices has always been a top priority. Moreover,
we believe that a successful business is based on good communication and
commitment to excellence in customer support.
You are welcome to ask for support at any time. Our customer care representatives
will provide you with all the assistance you need.
21.1. Asking for Help
You can ask for help via the BitDefender Web Self-Service or via the telephone. The
BitDefender Web Self-Service assists you with solutions to BitDefender-related issues
and provides means to contact BitDefender Customer Care. The BitDefender Web
Self-Service addresses and the technical support phone numbers are provided in
section “Contact Information” (p. 226).
To ask for help via the BitDefender Web Self-Service, follow these steps:
1. Go to http://kb.bitdefender.com and access the Business section. This is where
you can find the BitDefender Knowledge Base for the BitDefender business products.
The BitDefender Knowledge Base hosts numerous articles that contain solutions
to BitDefender-related issues.
2. Select your product from the list.
3. Search the BitDefender Knowledge Base for articles that may provide a solution to
your problem.
4. Please read the article most relevant to your problem and try the proposed solution.
5. If this solution does not solve your problem, use the link in the article to contact
BitDefender Customer Care. It is recommended that you first login to your
BitDefender account and then contact the BitDefender support representatives by
e-mail, chat or phone.
21.2. BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about the
BitDefender products. It stores, in an easily accessible format, reports on the results
of the ongoing technical support and bugfixing activities of the BitDefender support
Support
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BitDefender Security for Exchange