User`s guide

● Bitdefender Total Security 2013 doesn't scan Lotus Notes POP3 traffic.
A possible solution is to repair or reinstall the product. However, you may want to
contact Bitdefender for support instead, as described in section “Asking for help”
(p. 178).
30.11. Bitdefender removal failed
This article helps you troubleshoot errors that may occur when removing Bitdefender.
There are two possible situations:
● During removal, an error screen appears. The screen provides a button to run an
uninstall tool that will clean up the system.
● The removal hangs out and, possibly, your system freezes. Click Cancel to abort
the removal. If this does not work, restart the system.
If removal fails, some Bitdefender registry keys and files may remain in your system.
Such remainders may prevent a new installation of Bitdefender. They may also
affect system performance and stability.
In order to completely remove Bitdefender from your system, follow these steps:
1. Go to http://www.bitdefender.com/uninstall and download the uninstall tool on
your computer.
2. Run the uninstall tool using administrator privileges.
3. Restart your computer.
If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 178).
30.12. My system doesn't boot up after installing Bitdefender
If you just installed Bitdefender and cannot reboot your system in normal mode
anymore there may be various reasons for this issue.
Most probably this is caused by a previous Bitdefender installation which was not
removed properly or by another security solution still present on the system.
This is how you may address each situation:
● You had Bitdefender before and you did not remove it properly.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this, please
refer to “How do I restart in Safe Mode?” (p. 63).
2. Remove Bitdefender from your system:
a. Go to http://www.bitdefender.com/uninstall and download the uninstall tool
on your computer.
Solving common issues
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Bitdefender Total Security 2013