User`s guide

30.10.2. Many spam messages are not detected . . . . . . . . . . . . . . . . . . . . . . . . . . 164

30.10.3. Antispam filter does not detect any spam message . . . . . . . . . . . . . . . . 166

30.11. Bitdefender removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

30.12. My system doesn't boot up after installing Bitdefender . . . . . . . . . . . . . . . . . 167

31. Removing malware from your system . . . . . ......... . . . . ......... . 169

31.1. Bitdefender Rescue Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

31.2. What to do when Bitdefender finds viruses on your computer? . . . . . . . . . . . 171

31.3. How do I clean a virus in an archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

31.4. How do I clean a virus in an e-mail archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

31.5. What to do if I suspect a file as being dangerous? . . . . . . . . . . . . . . . . . . . . . . . 174

31.6. How to clean the infected files from System Volume Information . . . . . . . . . . 174

31.7. What are the password-protected files in the scan log? . . . . . . . . . . . . . . . . . . 175

31.8. What are the skipped items in the scan log? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

31.9. What are the over-compressed files in the scan log? . . . . . . . . . . . . . . . . . . . . . 176

31.10. Why did Bitdefender automatically delete an infected file? . . . . . . . . . . . . . . 176

32. Asking for help . . . . . ......... . . . . ......... . . . . ......... . . . . . ........ 178

33. Online resources . . ......... . . . . . ......... . . . . ......... . . . . ......... 180

33.1. Bitdefender Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

33.2. Bitdefender Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

33.3. HOTforSecurity Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

34. Contact information . . ......... . . . . . ........ . . . . . ......... . . . . ...... 182

34.1. Web addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

34.2. Local distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

34.3. Bitdefender offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Glossary . . ......... . . . . . ......... . . . . ......... . . . . ......... . . . . ......... . . . . 185

Bitdefender Total Security 2013