Bizfon Manual I: Installation Guide Copyright and Trademarks Copyright © 2003-2006. All Rights Reserved. Bizfon2000 and Bizfon4000 are registered trademarks of Bizfon, Inc. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks and brand names are the property of their respective proprietors. Limited Warranty Bizfon Inc.
Bizfon Manual I: Installation Guide If the Bizfon causes harm to the telephone network, the telephone company will notify you in advance that a temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
Bizfon Manual I: Installation Guide Table of Contents Manual I: Installation Guide About This Installation Guide ........................................................ 5 Requirements ............................................................................. 6 Hardware Overview ..................................................................... 7 The Rear Panels of Bizfon2000 and Bizfon4000 .........................................7 Bizfon’s Front Panel LEDs ..........................................
Bizfon Manual I: Installation Guide About This Installation Guide About This Installation Guide This Installation Guide explains the installation of the Bizfon IP PBXs of Bizfon2000 and Bizfon4000.
Bizfon Manual I: Installation Guide Requirements Requirements • • • One 120/240 VAC power outlet in close proximity to the Bizfon. • • • • • At least one off-the-shelf analog phone with an RJ11 telephone cable. One RJ45 Ethernet 10/100 broadband Internet connection. At least one RJ11 telephone connection is recommended to connect the Bizfon to the PSTN network (all Bizfon IP PBXs with FXO ports). One CAT 5 Ethernet cable with an RJ45 connector to connect to the Bizfon LAN port.
Bizfon Manual I: Installation Guide Hardware Overview Hardware Overview The Rear Panels of Bizfon2000 and Bizfon4000 Fig. I-1: Bizfon's Rear Panels (1) 1 2 3 4 5 6 7 8 Power supply socket. Use only the power adapter delivered with the Bizfon. LINE sockets to connect the Bizfon to the PSTN network using standard analog phone service. These are FXO (Foreign Exchange Office) analog ports.
Bizfon Manual I: Installation Guide Hardware Overview Bizfon’s Front Panel LEDs Fig.
Bizfon Manual I: Installation Guide Hardware Overview LED indication during a firmware update A firmware update is indicated by the red (Fault) and yellow (Info) LEDs. Both will blink simultaneously for about two minutes while the firmware is being updated. The Bizfon will then reboot automatically showing the boot LED sequence.
Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon Step 1: Installing the Bizfon Networking Overview To establish a connection between the Internet and your local area network (LAN), an access router is needed. The Bizfon IP PBX serves, among other functions, as an access router, and will perform the task of connecting your LAN, or a group of one or more PCs, to the wide area network (WAN) or the Internet. The Bizfon will process and regulate the data traffic between these two networks.
Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon LAN/WAN Connection Options • A Bizfon IP PBX with an Ethernet WAN port behind a router, which is connected to a cable or xDSL modem. Fig. I-3: Configuration: Bizfon behind a router In this configuration (Fig.I-5), the IP router typically acts as a DHCP server for the LAN and assigns the IP addresses to the PCs and other devices.
Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon Please Note: The Admin PC is connected to the Bizfon LAN port to access the Web Management of the Bizfon. After the initial configuration has been completed, this PC can then be moved to the LAN and connect to the Bizfon over a switch (see Fig.I-7). You also may reach the Bizfon for its first configuration from an Admin PC within the LAN, but this may cause collisions in case of non-fitting IP addresses and competing DHCP servers. Fig.
Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon Connecting the Hardware • Bizfon4000 behind a router Bizfon2000 is connected accordingly. Fig. I-7: Installation: Bizfon4000 behind a router • Bizfon4000 used as Internet access router Bizfon2000 are connected accordingly. Fig. I-8: Installation: Bizfon4000 used as an Internet Access Router • Verify the product package contents are complete.
Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon ready installed, simply connect the RJ11 from the existing phone to the Bizfon FXO port leaving the micro filter connection as is. • Connect the Ethernet port on your PC via a straight CAT 5 cable with an RJ45 connector to the LAN socket of the Bizfon. If a hub or switch is connected between the Bizfon and your PC, use a crossover cable from the LAN interface of the Bizfon to the hub/switch.
Bizfon Manual I: Installation Guide Step 2.1: Logging in to the Quadro Step 2: Configuring the Bizfon Bizfon IP PBXs with Ethernet WAN uplink do not require further configuration in two cases: • The Bizfon is connected behind a basic router that has no conflicts with the STUN protocol. • The Bizfon is used as the Internet access router and your ISP supports DHCP. There are no other router devices between the Bizfon and the DSL or cable modem and you get the IP address assigned automatically by the ISP.
Bizfon Manual I: Installation Guide Step 2.1: Logging in to the Quadro Step 2.1: Logging in to Bizfon • Start a browser (MS Internet Explorer, Netscape, Opera) on a PC connected to the LAN port. • • Enter http://172.30.0.1 (Bizfon’s default LAN IP address) into the address field. The Login page of the Bizfon will be displayed (see Fig.I-13). Fig. I-9: Login page Enter admin as the Username and 19 as the password to log in as the administrator.
Bizfon Manual I: Installation Guide Step 2.2: System Configuration Wizard Step 2.2: System Configuration Wizard Select the System Configuration Wizard from the System menu. The System Configuration Wizard is a tool for the administrator to define the Bizfon's Local Area Network settings and to specify regional configuration settings to make Bizfon operational in its LAN. The System Configuration Wizard must be run upon Bizfon first startup.
Bizfon Manual I: Installation Guide Step 2.2: System Configuration Wizard DHCP Settings for the LAN Interface If the DHCP server is enabled, the Bizfon will automatically assign dynamic IP addresses to the stations connected to its LAN port. If you didn’t change the default LAN IP address of the Bizfon, you also may leave the default values for the IP Address Range. Make sure your connected LAN devices belong to the same network as the LAN port of your Bizfon.
Bizfon Manual I: Installation Guide Step 2.2: System Configuration Wizard The Bizfon obtains the correct time automatically over the Internet from a time server. If you are not located in the US/Central standard time zone, you will need to change the Timezone to your region. Click on Next to display the Emergency and PSTN Access Code Settings page. Emergency and PSTN Access Code Settings Fig.
Bizfon Manual I: Installation Guide Step 2.2: System Configuration Wizard Finishing the System Configuration Wizard Fig. I-15: System Configuration Wizard finishing page Click on Finish to complete the System Configuration Wizard. The Bizfon will then stop internal functions and apply the changes made in the Wizard. Fig. I-16: Wizard Execution Progress page After this is complete, the Bizfon will reply with the Confirm Settings page requesting confirmation of the changes.
Bizfon Manual I: Installation Guide Step 2.2: System Configuration Wizard tings, make sure that the IP address of the PC connected to Bizfon is still within the specified IP address range, otherwise your PC may not establish a connection to Bizfon. If you changed the network configuration of the LAN, restart your LAN connection to receive a new IP address from the new network. Then you can access the Web Management of the Bizfon on the new IP address you’ve assigned to the Bizfon.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard Step 2.3: Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu item on the System menu. The Internet Configuration Wizard is a tool for the administrator to configure the WAN settings and to adjust Bizfon's connectivity in the global network. It must be run if Bizfon is desired to be connected to the Internet. The page Getting Started will be displayed: Fig.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard This information will be needed to be inserted in the Internet Configuration Wizard. Uplink Configuration Select the desired WAN Interface Protocol and enter the WAN Interface Bandwidth to assure the quality of IP calls. Fig. I-19: Uplink Configuration If the available bandwidth is used to the point where the quality of an additional IP call would suffer, then new IP calls are rejected.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard Fig. I-20: WAN IP Configuration page Click on Next to display the WAN Interface Configuration page. Bizfon2000 and Bizfon4000 (SW Version 3.1.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard PPP/PPTP Configuration Enter the IP address of the PPTP server into the PPTP Server text field. Choose the encryption for the traffic over the PPTP interface from the Encryption drop down list. Authentication Settings require the Username and the Password used for the authentication on the ISP server.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard WAN Interface Configuration If your ISP requires a specific MAC address, (for example, for authentication), it can be entered on this page. The required MAC address can be entered into the User defined field. If a specific MAC address is not required, leave the default selection This device selected. Fig.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard If Fixed Nameserver Address is selected, manually enter the IP addresses provided by your ISP for the name server and the alternative name server. Clicking Next shows the summary page of the Internet Configuration Wizard. Finishing the Internet Configuration Wizard Fig. I-24: Internet Configuration Wizard Summary page Click the Finish button to complete the Internet Configuration Wizard.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard Step 2.4: Firewall Configuration By default, Firewall configuration on the Bizfon has medium security, which denies any incoming traffic from the WAN except for voice traffic. Disabling the firewall is only required to access the Bizfon’s management when the Bizfon is connected behind a router. To disable the firewall, open Firewall Configuration from the Internet Uplink menu.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard Step 2-A: Using IP Lines The basic configuration procedure for Bizfon IP PBXs that use IP lines is exactly the same as described in Step 2. Before starting the IP Lines specific configuration, the appropriate IP Phone (the list of SIP phones supported by Bizfon is presented below) should be connected to the LAN port of the Bizfon.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard Insert the SIP Phone’s MAC address in the corresponding fields. The MAC address of an IP phone is usually printed on the back of the phone’s base unit. In the Line Appearances text box, enter the number for simultaneous calls supported by the SIP IP phone – which is the sum of the number of active and held calls.
Bizfon Manual I: Installation Guide Step 2.3 Internet Configuration Wizard Supported SIP Phones Below is the list of SIP phones that can be automatically configured to work with Bizfon IP PBXs: • • • • • • • • • • • Snom 190 (Application version 3.60s) Snom 200 (Application version 3.56m) Snom 220 (Application version 3.56m) Snom 320 (Application version 4.2) Snom 360 (Application version 4.1) Polycom Soundpoint IP 300SIP (Application version 1.3.1) Cisco IP Phone 7960 (Image version 7.
Bizfon Manual I: Installation Guide Step 4: Making/Receiving Calls Step 3: Making/Receiving Calls Attention: By default, the Bizfon is preconfigured with default SIP registrations that allow Bizfon users to call other Bizfon users over IP. These registrations are included for test purposes and can not be modified. If a user changes the registration information, only a factory reset will restore the values. • To make a call to the PSTN, lift the handset and dial 9 and the local phone number.
Bizfon Manual I: Installation Guide Step 4: Making/Receiving Calls Fig. I-28: Extensions Management page To do so, click on the box in the first column next to the extension to edit and click the Edit button. When the page opens, go to General Settings and edit the Display Name and click the Save button. Do not change any other settings at this time. For more information on the Extensions Management settings, refer to the Administrator’s Guide.
Bizfon Manual I: Installation Guide Appendix: PC DHCP Settings Appendix: PC DHCP Settings The Bizfon LAN port has a DHCP server that provides DHCP IP addresses to devices connected to the LAN either directly or through an Ethernet hub or switch. This appendix describes how to configure Windows PCs for DHCP. The PC used to access the Bizfon must meet the following conditions: • • TCP/IP network protocol has to be installed. DHCP has to be activated in order to request the IP address automatically.
Bizfon Manual I: Installation Guide 4. Choose Obtain an IP address automatically and Obtain DNS server address automatically selections and press Advanced button. 5. 6. You will see the entry DHCP Enabled. Click OK three times to close all windows. Appendix: PC DHCP Settings TCP/IP and DHCP under Windows 95/98/ME 1. 2. Click the Start button. Choose Settings, then Control Panel. Double-click on the Network icon to open your Network window. Select the Configuration tab. 3. Click Add. 4.
Bizfon Manual I: Installation Guide Appendix: Changing the Admin Password Appendix: Changing the Admin Password For security reasons, it is recommended that you change the default admin password. The username of the administrator (admin) cannot be changed. To change the administrator password, go to the System menu, User Rights Management. Fig. I-29: User Right Management page Choose admin from the list and press the Change Password functional button from the User Right Management page toolbar.
Bizfon Manual I: Installation Guide Appendix: Configuring SIP NAT Traversal Appendix: Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of connected PCs and other networked devices without having to use multiple global Internet public IP addresses. Most ISP’s will assign one public IP address to each customer that is connected to the Internet.
Bizfon Manual I: Installation Guide Appendix: Configuring SIP NAT Traversal Fig. I-31: NAT Traversal Settings – General Setting Go to SIP Parameters page. Fig. I-32: NAT Traversal Settings - SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field. For Mapped Port, enter the router's corresponding port number, in this case 5060. Save the entries. • Go to the RTP Parameters page and select Use Manual NAT Traversal. Fig.
Bizfon Manual I: Installation Guide Appendix: Configuring SIP NAT Traversal • Enter the WAN IP address of the router into the Mapped Host text field. Set the Mapped RTP/RTCP Port Range for FXS lines and the Mapped RTP/RTCP Port Range for IP lines according to the values specified on the router, in this case to 6000 (Min) and 6049 (Max) and 6050 (Min) and 6065 (Max), respectively. Click the Save button to save the contents.
Bizfon Manual I: Installation Guide Appendix: Checking the Connections Appendix: Checking the Connections If the system doesn’t seem to be working properly, even when all the cables are connected properly, it may be helpful to Start Network Diagnostics: The WAN link, IP configuration, gateway, DNS server, and STUN-NAT will all be checked. To start diagnostics, open the System's menu item Diagnostics and click Start Network Diagnostics. Fig.
Bizfon Manual I: Installation Guide Appendix: Checking the Connections If diagnostics are successful, but you are still unable to place a call to 899# then check the SIP registration status. Open the SIP Registration Status page using the Bizfon management System menu item Status. Besides the SIP registration information for the auto attendant and each connected extension, the Detected Connection Type is shown.
Bizfon Manual I: Installation Guide Appendix: Checking the Connections BIZFON Inc. Copyright 2006 All rights reserved QIG-BIZFON-00-21 Bizfon2000 and Bizfon4000 (SW Version 3.1.
