Bizfon 7000 Service and Troubleshooting Guide (for Revision 5.
Service and Troubleshooting Guide Table of Contents 1 2 3 4 5 6 Safety Instructions....................................................................................................................................1 1.1 Electrical...................................................................................................................................................1 1.2 Electrostatic Discharge.....................................................................................................
Service and Troubleshooting Guide 1 Safety Instructions 1.1 Electrical • • • • • • • • • • • To avoid damaging the Bizfon server or associated system components, be sure the voltage switch on the rear of the unit is set to the appropriate setting for your location. The unit is shipped in the United States with the switch set to 115 VAC. Before working inside the Bizfon server, unplug the unit to help prevent electrical shock or system damage.
Service and Troubleshooting Guide 2 Chassis Views Figure 1: Front Chassis View 3 2 1 1 2 3 4 5 6 7 4 5 8 9 6 10 Power switch Press & Release – Normal shutdown within a few seconds Press & Hold – Forced shutdown Front panel LEDs. Power – Indicates system start up activity Drive – Indicates drive activity Alert – Indicates drive or other system fault condition RJ-45 10BaseT/100BaseTX Auto-Sensing Auto-MDI/MDIX switched Local Area Network Ethernet ports.
Service and Troubleshooting Guide Figure 2: Rear Chassis View 11 15 13 12 14 11 Exhaust fan cover 12 13 Power cord connector Voltage selection switch 14 Permanent ground connecting screw 15 Air intake and exhaust vents 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners.
Service and Troubleshooting Guide 3 Exterior Cleaning Use the following tools and supplies to clean the exterior of the Bizfon server: • Soft lint-free cleaning cloth • Small vacuum with brush attachment Cleaning Procedures: 1. Use the vacuum to remove dust and debris from the fan area and intake/exhaust vents on the rear panel. 2. Wipe the exterior surfaces with a clean, soft, lint-free cloth. If necessary, the cloth can be slightly dampened with water. Avoid getting moisture in any openings.
Service and Troubleshooting Guide 4 Troubleshooting and Repair Procedures 4.1 Troubleshooting – Start Here 1. Locate the Power and Alert indicators on the front panel. 2. If the Power indicator is not lit, verify that the unit is plugged in, that the power outlet is active, and that the Voltage Selection switch on the rear of the chassis is set correctly (should be set to 115VAC for all locations in the United States). 3.
Service and Troubleshooting Guide 5. If the amber LED is lit, confirm that the green LED lit as described indicating that the motherboard is operating properly. 6. If the green LED did not light, replace the motherboard as instructed in the Motherboard Removal and Replacement section. 7. If the green LED did light, confirm that the fan is spinning and the Alert indicator on the front panel is lit. 8.
Service and Troubleshooting Guide 4.3.4 Fix Application Software Task If the application software is damaged, it will prevent the unit from booting into Normal Mode. This task attempts to restore the application software. 1. Perform the Mount operation on the Safe Mode page. Do NOT perform the Format operation. If the Mount button is not enabled or if the operation fails, the application software cannot be fixed. Therefore, continue with the next step of the Fix Disk Task. 2.
Service and Troubleshooting Guide 2. If restoring from a backup, perform the OfficeSafe restore on the Safe Mode page. 3. If resetting to factory default settings and erasing the user data, perform the Mount operation on the Safe Mode page. Do NOT perform the Format operation. If the Mount button is not enabled or if the operation fails, the server database cannot be fixed; therefore, continue with the next step of the Fix Disk Task.
Service and Troubleshooting Guide If the Power and Alert indicators are on solid, the unit is in Safe Mode. If this is unexpected or if the LEDs are in any other state, follow the steps in the Troubleshooting – Start Here section. 4.7 Top Cover Removal and Replacement At all times while the top cover is removed, an anti-static strap must be around your wrist and connected to the permanent ground connecting screw on the server’s rear panel.
Service and Troubleshooting Guide Figure 4 shows the locations of the primary and optional secondary (mirror) disks along with their associated data and power cables. Power Cable Data Cable Primary Disk Data Cable Power Cable Secondary Disk Figure 4 - Disk Positions and Cabling 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark.
Service and Troubleshooting Guide Figure 5 shows the locations of the motherboard disk and power cable connections. Primary Disk Data Cable Secondary Disk Data Cable Motherboard Power Cable Figure 5 - Motherboard Disk and Power Cables 4.9 Disk Replacement in a Single Disk System To replace a disk in a single disk system, follow these steps: 1. Remove the top cover assembly as instructed in the Top Cover Removal and Replacement section. 2. Remove the disk as instructed in the Disk Removal section. 3.
1. 2. 3. 4. Service and Troubleshooting Guide Remove the top cover assembly as instructed in the Top Cover Removal and Replacement section. Physically locate the disk to be replaced. See Figure 4 for the positions of the primary and secondary disks. Remove the disk as instructed in the Disk Removal section. Install the new disk as instructed in the Mirrored Disk Installation in a Single Disk System section. 4.
Service and Troubleshooting Guide 3. Slide the disk assembly towards the rear of the unit until the retaining screws are clear. Lift up and remove the disk assembly. 4. Locate and remove the four screws on the bottom of the disk holding it to the assembly bracket. Save the screws and the bracket for replacement. 4.13 Disk Installation Required Tools • Antistatic strap • #2 Phillips screw driver Procedure Steps 1. Attach the disk assembly bracket to the disk using the four retaining screws.
Service and Troubleshooting Guide How to know if replication has completed successfully When the primary disk has been successfully replicated to the secondary disk, the About link on the Normal Mode web administration page will indicate that both disks are in use. 1. Open a web browser on a PC that is on the same network as the server’s LAN. 2. Go to the server’s web administration URL. This will be at the server’s LAN IP address and port 8080. For example, if the server’s LAN IP address is 192.168.25.
Service and Troubleshooting Guide 5. Remove the two retaining screws at the rear corners of the chassis shelf (as viewed from the front of the unit). 6. Slowly lift the back edge of the chassis shelf until it is almost vertical. 7. Slide the shelf backward until the front tabs are clear of the slots in the front panel. 8. Set the chassis shelf on an anti-static surface. 9. Locate and remove the three front and four rear motherboard retaining screws. 10. Remove the motherboard. Replacement Procedure 1.
Service and Troubleshooting Guide 5 Physical and Environmental Specifications Dimensions (W x H x D) Weight (Base Model) Power Temperature Humidity 17.5 x 15 x 3.5 inches (44.5 x 38 x 9 cm) 17 lbs AC 100-127/200-240V, 4/2A, 47-63Hz 0° ~ 40° C 15% ~ 90% RH, Non-condensing 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark.
Service and Troubleshooting Guide 6 Replacement Parts List Item Part Number Motherboard 8400001 Power Supply 8400002 Disk Drive Kit (drive, cable, & mounting brackets) 8400004 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners.
