Operation Manual

30
• What software version do I have on my
handheld?
Why can’t I load a new program onto
my handheld?
Verify that your handheld radio is turned on and
that you are in a sufficient wireless coverage area.
See the printed documentation that accompanied
your handheld for more information on wireless
coverage levels.
Your handheld must also have sufficient available
memory to load a program.
If the program still does not load and your
handheld is integrated with an email account
using BlackBerry Enterprise Server, certain
programs might not be available to you. Contact
your system administrator for more information.
Why did a new program appear on
my handheld?
If your handheld is integrated with an email
account using BlackBerry Enterprise Server version
4.0, your system administrator can provision
selected programs over the wireless network.
Contact your system administrator for more
information.