Operation Manual

Troubleshooting
Handheld User Guide 269
Storage
What should I do if I will not use my handheld for a short period of time?
If you expect that you will not use your handheld for a short period of time (two weeks or less)
turn off the handheld. On the Home screen, click the Turn Power Off icon. To turn on the
handheld again, press the Power button.
What should I do if I will not use my handheld for an extended period of time?
Before you store your handheld for an extended period of time, you should save the information
from your handheld to your desktop using the desktop software’s Backup and Restore tool.
If you expect that you will not use your handheld for many weeks or months, put the handheld
into storage mode. On the Home screen, click the Options icon. On the Options screen, click
Storage Mode. Click Yes in the four dialog boxes that follow. Refer to "Storage Mode" on page
258 for more information. Your handheld shuts down and, after approximately 24 hours, enters a
special storage state. You should store your handheld in a cool, dry place. If you press any keys or
click the trackwheel while your handheld is in this state, it does not respond.
If you integrated your handheld with an enterprise email account and you put your handheld in
storage mode, you should generate a new encryption key when you activate your handheld
again.
Handheld error messages
The following error messages might appear when you use your handheld
applications and features.
Error Description
Data connection refused If this error message appears in the handheld status section of
the screen, the wireless network refused a data connection to
your handheld. Usually, the handheld does not regain data
coverage by itself. Turn off your handheld radio, wait for 90
seconds, and then turn on the radio again. If you continue to
receive this error, turn off the radio until you move to an area
with wireless coverage from your home network, or from one of
its roaming partners, and then turn on the radio and wait until
the handheld connects to the network. If you still encounter
problems, contact your service provider or network operator for
more information.