® ® NETWORK SERVICES November 2006 ACU5114A ACU5116A ServSwitch Wizard Extenders ™ CUSTOMER SUPPORT INFORMATION Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.
Contents Further information Troubleshooting ........................................................................22 Getting assistance .....................................................................22 Other products in the Wizard range .......................................23 Radio Frequency Energy ...........................................................24 Certification notice for equipment used in Canada................25 Normas Oficiales Mexicanas (NOM) electrical safety ..............
Welcome ® RS232 SERIAL MOUSE KEYBOARD VIDEO AUDIO Power supply unit Up to 984 feet (300 metres) separation between the local and remote modules via a single Category 5, or higher, cable Wizard Extender Wizard Extender LOCAL REMOTE * A special multi-cable simplifies the connection of the keyboard, video, mouse and audio* ports to the LOCAL Extender. The video monitor, mouse, keyboard and audio* peripherals adjacent to the host computer connect to the LOCAL module.
Supplied items - ACU5114A variant Optional power supply connection O T der n e t Ex d r a Wiz L CA Power and signal activity indicator LO CP U/ KV M EO OU T SW Self adhesive rubber feet LOCAL extender module ITC H Multi-cable connection from computer Serial cable for RS232 connection between computer and LOCAL module Power supply connection P R E W O Connection to RS232 serial device -55 00 L A C 46 O 4-7 TO L 72 BLA CK BOX ard z i W der n e t Ex TE MO
Supplied items - ACU5116A variant Optional power supply connection Connection from computer RS232 serial port O T Power and signal activity indicator L Connection for local speakers VID CP U/ KV M EO OU T SW ITC Multi-cable for keyboard, video, mouse and audio connections between computer and LOCAL module Self adhesive rubber feet LOCAL ACU5116A module H Multi-cable connection from computer Serial cable for RS232 connection between computer and LOCAL module Power supply connection P W
Installation and operation Installation ® LOCAL module switches OFF: Normal operation ON: Transparent mode O ON N 1 OFF: Normal operation ON: Flash upgrade/reset password modes 2 34 OFF: Normal operation ON: Reset LOCAL module OFF: Microphone input mode ON: Stereo line-in mode 1 ON 2 3 4 Note: When shipped, all switches are set in the OFF positions and this will produce normal operation with normal microphone input (at the REMOTE module). LOCAL Switch 3 OFF: Microphone input on REMOTE module.
REMOTE module switches (continued) 34 Reserved for future use Determines configuration of hotkeys in conjunction with switch 2 ON 1 2 34 Note: When shipped, all switches are set in the OFF positions and this will produce normal operation. REMOTE Switches 2 and 3 Switches 2 and 3 determine which two keyboard keys (when pressed in unison) are to be designated as ‘hotkeys’.
Stage B - Mounting a module – desk or rack Installation Advice Desk mount Apply the supplied self-adhesive rubber feet to the underside of the module(s). The Wizard extender modules can be situated on a desk (or floor) or alternatively for larger installations, mounted within optional rack mount chassis units. ® • For correct operation, the local and remote units must have ground connections.
Stage C - Connections ER W O Pink (or maroon) P MIC ER or W O Microphone P Light green E SPK T O or cable connector LOCAL Twisted pair connection The link between the LOCAL and REMOTE modules is made via twisted pair cable, specified to Category 5 or higher. Ensure that the total twisted pair cable length (including patch boxes) does not exceed 984 feet (300 metres) for ACU5114A variants or 656 feet (200 metres) for ACU5116A variants.
® Local speaker connection The ACU5116A variant of the LOCAL module allows a pair of speakers to be connected and used in the vicinity of the host system. Note: A microphone port is provided only at the REMOTE module. The speaker and microphone ports are absent VID from the ACU5114A variant of EO OU T the Wizard extender product. CP U/ KV M SW 1 Connect the speaker plug ITC H to the socket labelled .
Connections at the REMOTE module REMOTE Power supply connection . Power supply connection 1 Insert the IEC connector of the supplied power lead into the corresponding socket of the power supply. Connect the other end of the power lead to a nearby mains socket. Twisted pair, power and serial connections 1 Insert the connector from the twisted pair cable link into the socket marked ‘TO LOCAL’.
1 2 34 ON Note: When the REMOTE module is rack mounted, the audio connections must be made after the module has been fixed in place. Access is required to the rear and above the rack. Remember to remove the audio connections before attempting to slide out the REMOTE module. Speaker connection ® Audio connections (ACU5116A only) On the ACU5116A REMOTE module, audio connections are available at the two 3.
Operation ® REMOTE After two seconds of inactivity from the user currently in control, the modules return to their idle condition and re-instate the keyboard indicators of the locked-out user. Visible image shadows In some installations, you may see some ‘shadows’ to the right of high contrast screen characters. This can be caused by an incorrectly selected sharpness setting and it may be necessary to make adjustments to correct this.
Locking and unlocking the system ® To enable the video Simultaneously press the currently configured hotkeys (by default, along with . This command will be required to restore the video if along with is used when no password has been set. and ) and To disable the video Simultaneously, press the currently configured hotkeys (by default, along with . and ) To unlock the system 1 Enter the correct password and press .
Special configuration Configuration ® Entering, using and exiting configuration mode 2 OFF 3 ON Hotkeys = and 2 ON 3 OFF Hotkeys = and 2 ON 3 ON Hotkeys disabled 3 Press the number of the required configuration option, for instance . The ‘Scroll Lock’ indicator will extinguish, leaving the ‘Num Lock’ and ‘Caps Lock’ indicators lit. l rol ScLock m NuLock ps CaLock l rol ScLock m NuLock 4 Press to confirm your option.
To override the REMOTE password 1 Remove power from the REMOTE module. 2 With power to the system and LOCAL module still applied, change LOCAL switch 1 to the ON position. 3 Re-apply power to the REMOTE module. The REMOTE module will go directly into configuration mode so that the old password can be cleared and a new one set. • To clear a password: (within configuration mode) Press followed by and followed by again.
Hot plugging and mouse restoration Recognising an Intellimouse-style mouse The Intellimouse format was introduced to support, among other features, the scroll wheel function. If your mouse has a scroll wheel, then it is likely to support the Intellimouse format. If you have a Microsoft mouse, then it will usually state that it is an Intellimouse on its underside label.
Image controls - sharpness and brightness Sharpness increase (fine) Brightness decrease Sharpness: Brightness: Sharpness decrease (coarse) Exit image controls and save settings the need for sharpness adjustment If the image controls cannot provide a crisp image If, after adjusting the image controls, the screen image remains fuzzy or has coloured shadows you may need to use the Skew adjustment feature. Please see the next section for details.
Skew adjustment ® RGB crosses. In this case, the green signal can be seen out of line with the other two colours. 3 Simultaneously, press the hotkeys (by default, and ) along with to enter configuration mode. The three keyboard indicators (‘Num Lock’, ‘Caps Lock’ and ‘Scroll Lock’) will now begin to flash in sequence. m NuLock ps CaLock l rol ScLock m NuLock 5 Press the and keys to retard or advance the timing of the selected colour channel respectively.
Miscellaneous settings ® Reset all configuration options to default states Returns all user configurable options to the settings that are installed at manufacture. The password will be cleared, however, any current image control settings or skew adjustments will not be reset.
To download the files 1 Contact Black Box technical support (see front cover) for details about how to locate and download the appropriate upgrade file. 2 Decompress the downloaded file. Depending on the chosen option, there will be a collection of suitable files. As a minimum, there should be the following files: • AUTOEXEC.BAT – directs the computer to run the upgrade programs. • SSWExxx.
Now please follow Stage E. Stage E - Return all connections to their usual states Once the upgrade process has been completed, perform the following to return the system to its previous state. 1 Ensure that switch 1 on both the LOCAL and REMOTE modules are set to their OFF positions. 2 Refer to the ‘Installation and operation’ chapter for detailed instructions on correctly connecting the LOCAL and REMOTE modules to the computer, its peripherals, the REMOTE power supply and the twisted pair cable.
Further information ® Troubleshooting The on-screen mouse pointer does not respond to mouse movements • The mouse connection may have been interrupted. Either, reboot the system and re-power the REMOTE module power supply, or try using the mouse restoration command. Please refer to the ‘Hot plugging and mouse restoration’ section in the ‘Special Configuration’ chapter.
• For use in dry, oil free indoor environments only. • Do not use to link between buildings. • Ensure that the twisted pair interconnect cable is installed in compliance with all applicable wiring regulations. • Do not connect the CATx link interface (RJ45 style connector) to any other equipment, particularly network or telecommunications equipment. • Warning – the power adapter contains live parts.
Radio Frequency Energy Canadian Department of Communications RFI statement This equipment does not exceed the class A limits for radio noise emissions from digital apparatus set out in the radio interference regulations of the Canadian Department of Communications.
Certification notice for equipment used in Canada The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications-network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Normas Oficiales Mexicanas (NOM) electrical safety statement 15 En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16 El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo. 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
BlackBox subsidiary contact details United States www.blackbox.com 724-746-5500 724-746-0746 United Kingdom www.blackbox.co.uk techhelp@blackbox.co.uk +44 118 965 6000 +44 118 965 6001 Austria www.black-box.at support@black-box.at +43 1 256 98 56 503 +43 1 256 98 56 100 Belgium www.blackbox.be support.nederlands@blackbox.be support.french@blackbox.be support.english@blackbox.be +32 2 725 85 50 +32 2 725 92 12 Denmark www.blackbox.dk blackbox@blackbox.
Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018, United States of America Tel: +1-724-746-5500 Fax: +1-724-746-0746 © 2006 Black Box Corporation All trademarks are acknowledged. ® Documentation by: www.ctxd.
® ® NETWORK SERVICES © Copyright 2006. Black Box Corporation. All rights reserved.
