User's Manual

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Further information
This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
• Appendix 1 - Configuration menus
• Appendix 2 - Configuration pages via viewer
• Appendix 3 - VNC viewer connection options
• Appendix 4 - VNC viewer window options
• Appendix 5 - Browser viewer options
• Appendix 6 - Addresses, masks and ports
• Appendix 7 - Cable specifications
• Appendix 8 - Hotkey sequence codes
• Appendix 9 - Supported video modes
• Safety information
• End user licence agreement
• Radio frequency energy statements
• Certification notice for equipment used in Canada
• Normas Oficiales Mexicanas (NOM) electrical safety statement
Getting assistance
If you are still experiencing problems after following the instructions within this
guide, then please contact your local technical support department:
• Email in the US: [e-mail]
in the UK: [e-mail]
• Phone in the US: 724-746-5500
in the UK: [phone]
Click here for further subsidiary contact details.
Troubleshooting
Global network users are unable to contact the ServSwitch CX Uno IP
• Check that the correct address is being used by the remote users.
• Check the
network settings. Check that the users network address has not
been excluded in the IP access control section.
• If the ServSwitch CX Uno IP is situated behind a firewall, check that the
relevant ports are being allowed through the firewall and are being
correctly routed.
• Check the front panel indicators, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
• Recalibrate the mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version (download a new one) or only the
admin user has been configured on the ServSwitch CX Uno IP.
HT