User's Manual

101
CHAPTER 9: Troubleshooting
3. Click on the Physical Port where you want the self-test page to print (Twinax
Port or Coax Port depending on which type of printer you have attached to
the print server).
4. Check the Configuration Report box.
5. Click on the Apply Changes button.
9.2.2 P RINTING A S ELF -T EST U SING THE P RINT S ERVER ’ S M ODE B UTTON
A more detailed self-test showing the Ethernet to Twinax/Coax Print Server’s
various configuration parameters can be printed by pressing the print server’s
Mode button.
• To print the self-test on a twinax or 3270-coax printer (these are also known as
EBCDIC printers), press the print server’s Mode button once. The print
server’s right-hand orange LED will light. After the comprehensive self-test
prints, the LED will go dark.
• To print the self-test on the ASCII printer attached to the diagnostics port,
press the print server’s Mode button twice. The print server’s left-hand orange
LED will light. After the comprehensive self-test prints, the LED will go dark.
9.3 The Print Server’s Diagnostic Report
The Ethernet to Twinax/Coax Print Server is equipped with a diagnostic printer
port. You can attach any ASCII printer to this standard Centronics DB25 female
parallel printer port and print out error conditions and documentation of the
operation that caused the error.
To activate the diagnostic printer port, press the Mode button three times. Both
orange LEDs should light when you are in this mode. Then simply print the job
from the host. Both the twinax or 3270-coax printer and the ASCII printer will
print out the job. However, a diagnostic report with more information will print on
the ASCII printer. The diagnostic report will include a list of statements
documenting the sequence of the operation and conversions performed by the
print server. Use this printout to troubleshoot the printing process. (You might
need to call Technical Support for assistance with this.)
When you are finished printing diagnostic reports, press the Mode button once
more to turn off both orange LEDs and return the print server to normal
operation.