Specifications

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Troubleshooting
10. Troubleshooting
Your iCOMPEL requires little maintenance.
The internal software for your iCOMPEL is updated from time to time by Black Box Network Services. To make sure your
iCOMPEL receives all the necessary updates see Software updates .
The following topics can help you resolve certain problems that may occur with your iCOMPEL.
Software update
Reboot system
Support snapshot
Support logs
10.1 Support snapshot
Please follow the on-screen instructions to create a Support Snapshot, if you are asked to do so by the support
representative.
The Extras tab includes a number of diagnostic tools that you may be asked to use by the support representative to help
diagnose and resolve problems with your iCOMPEL.
10.2 Connection troubleshooter
If you are having difficulties connecting to your iCOMPEL, check the steps in the following table:
Task
Comment
There must be network cables connecting the
iCOMPEL to your PC.
Use either a network cable connecting your PC to your LAN and
one connecting the iCOMPEL to the LAN, or a crossover cable
connecting your PC directly to the iCOMPEL. Make absolutely
sure that you are using a crossover cable.
If you are using a laptop connect it to mains power.
If your laptop is running on battery power, and the battery is low,
the networking circuits may have been shut down. You may need
to reboot your laptop and the iCOMPEL.
If you are using a crossover cable, you should turn off
any wireless networking.
Your laptop may have a switch to turn wireless networking on and
off. Otherwise, look for an icon on your desktop, or in your Control
Panel (for Windows PCs).
If you are using a crossover cable, your PC must not
be configured to work through a proxy.
In Internet Explorer, select Tools>Internet
Options>Connections> LAN Settings and clear the checkbox
for the Use a proxy server... option. In Firefox, select
Tools>Options..>Connection Settings and select the checkbox
for the Direct connection to the Internet option.
Reboot the iCOMPEL and the PC.
During iCOMPEL boot sequence look for an OK
message (in green) for the eth0 parameter.
If you see a [Fail] message (in red) for the eth0 parameter this
usually means that the iCOMPEL has found nothing to connect
with at the other end of the cable.
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