User's Manual

9
CONTENTS
Chapter Page
9. Troubleshooting ................................................................................................100
9.1 Performing Software/Firmware Updates..................................................100
9.2 The Print Server’s Self-Test ........................................................................100
9.2.1 Printing a Self-Test Using the Print-Control Utility ......................100
9.2.2 Printing a Self-Test Using the Print Server’s Mode Button ..........101
9.3 The Print Server’s Diagnostic Report ........................................................101
9.4 Restoring the Print Server’s Factory Defaults ...........................................102
9.4.1 Restoring Factory Defaults for the Print Server Using the
Print Control Utility.........................................................................102
9.4.2 Restoring Factory Defaults for the Print Server
Using the Mode Button...................................................................102
9.5 Problems, Causes, and Solutions ...............................................................102
9.5.1 SNA (APPC) Printing ......................................................................102
9.5.2 TCP/IP Printing...............................................................................104
9.5.3 TN5250e Printing ............................................................................105
9.5.4 TN5250e Connection Status Message ............................................107
9.5.5 IPDS Printing ...................................................................................109
9.5.6 NetWare Printing .............................................................................111
9.5.7 Print-Server Operation ....................................................................115
9.5.8 Hardware Problems .........................................................................119
9.5.9 TN3270e Printing ............................................................................120
9.6 LED Sequence.............................................................................................121
9.7 AS/400 Communication Trace..................................................................122
9.8 Calling Black Box ........................................................................................122
9.9 Shipping and Packaging .............................................................................123
Appendix: ASCII Commands....................................................................................124