User's Manual

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CHAPTER 9: Troubleshooting

Problem: The first print job on a newly installed LANRPC connected to an IPDS

dot-matrix printer goes to pending status, and the device is reported as not ready.

Releasing the job causes the print writer to end abnormally.

Resolution: Prior to printing, the host requests the printer to report its printer

characteristics including the default page size of the the printer. For LAN-attached

IPDS dot-matrix printers, a valid page size must be setup on the printer.

Problem: When an IPDS dot-matrix printer runs out of paper, the host will display

two messages. Only one of those messages can be cleared.

Resolution: The host seems to be clearing only one message in the queue. Use the

following sequence to clear the message:

1. Respond to the out-of-paper message on the host before changing the paper.

2. Press Stop on the printer.

3. Change the paper.

4. Press Start on the printer.

The host will change the message to an off-line message and then automatically

clear the message. Printing will resume normally.

Problem: A LAN-attached IPDS dot-matrix printer prints an entire page before the

align forms message.

Resolution: For LAN-attached IPDS dot-matrix printers, the host uses a different

page formatter than used with a direct attached (twinax or coax) printer. This

formatter will only send out an entire page instead of one line when the form

alignment option is taken. The only resolution here is to carefully align the form

prior to printing.

9.5.6 N

ARE

RINTING

Main Issues

Problem: The print server does not connect to the NetWare file server when the

print server has been connected to the LAN while the fileserver was down.