User Manual

FREQUENTLY ASKED QUESTIONS
WIFI CONNECTIVITY
Why am I not seeing the Wifi
Slow Cooker network during
initial set up?
Make sure the slow cooker is plugged in
and the Wifi light is blinking (by pressing
the start and stop button at the same time).
It may take a minute for it to show up. If it
still doesn’t appear, unplug the slow cooker
and follow the same steps.
Do you need an internet
connection in order for the
slow cooker to work?
To use or monitor remotely, an internet
connection is needed. However, the
slow cooker can be used as a traditional
digital slow cooker without the app.
Simply program on the control panel and
press start to cook without an internet
connection.
What happens
during a power
outage?
if connected to the internet
the slow cooker will send
a push notification when
the connection is lost, and
also when the connection
is restablished. If cooking
without the app and the
power is lost, the slow cooker
will simply stop cooking. If the
slow cooker lost connection
or power less than 2 hours,
simply reprogram and keep
cooking. If connection or
power was lost longer than 2
hours, or you're unsure of how
long, discard the food.
How do I turn on remote
access to change the
programming?
Once synced and the slow cooker is
plugged in, as long as you’re connected
to the internet you're able to remotely
program or adjust your slow cooker.
Do I need to be near
my slow cooker & router
during set-up?
Until the connection is established it is
important that the slow cooker, router, and
smart devices are within the same room.
This will help speed up the connection
process during set-up. After that, the slow
cooker just needs to be within range of
your home router.
Can I use my tablet
with the Wifi Slow
Cooker?
Yes, any Apple® device running
version iOS 7.0 or higher OR
Android™ device running
version 4.4 or higher is able to
download and use the app.
Can I control the same
slow cooker with
multiple devices?
Yes, simply login with the email
and password you used to first
register the slow cooker. This
allows you to control that one
slow cooker with multiple devices.
On the home
screen & cook
program
screen the
slow cooker
color will
change
depending on
status:
OFFLINE ONLINE/READY ERROR STATE COOKING
Please check Wifi and slow
cooker connection
Enter desired settings
to cook!
Please check Wifi and slow cooker
connection
Check status with the app or on the
control panel
GETTING STARTED WITH YOUR
†Mobile device not included.
These are abbreviated instructions. See the enclosed Instruction Booklet for warnings and complete instructions.