Installation guide

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‐‐‐‐‐‐‐‐‐90‐091Rev.1Mi niRaQ4GSecureSeries∙InstallationGuide
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B. Contact Information
In This Appendix
The following topics are discussed in this Appendix: 
 Warranty
 Return Material Authorization (RMA)
 Contact Information
Warranty
All MiniRaQ 4G Secure products are designed and tested to the highest quality standards and are backed
by a full 5-year parts and labor warranty. Warranties are effective upon delivery date to customer and
are non-transferrable. Black Hawk Labs warranties are only valid to the original purchaser/owner and
do not cover faults resulting from user negligence, special modifications, abuse, and/or other unusual
damage. The customer shall pay shipping charges when unit is returned.
Return Material Authorization (RMA)
In the unlikely event that a product is required to return for repair or replacement, please call the
following number and ask to receive a Return Merchandise Authorization (RMA) number.
 [phone] Sacramento, CA
RMA Conditions are listed below:
1. Prior to returning any item, you must receive a Return Merchandise Authorization
(RMA) number.
2. All RMA numbers must appear on the return shipping label.
3. RMA numbers are valid for thirty (30) days from issue date.
4. All shipping and insurance charges on all RMA’s must be prepaid by the customer.