Specifications

Frequently Asked Questions 37
FAQs
Frequently Asked Questions
Why does my device not turn on?
The power might be off. Press the Power button on the top of the device.
The battery might not be charged. See “Charge the Battery” on page 5 for more
information.
Why does my device not charge?
A connection might not be complete. Check that all cables and plugs are fully
inserted into ports and power outlets. See “Charge the Battery” on page 5 for
more information.
The battery might not be inserted properly. Remove and reinsert the battery.
Verify that the connectors align. See “Insert the Battery” on page 4 for more
information.
If you connect your device to your computer to charge, verify that the computer
is turned on. If you connect your device to the computer using a USB hub, the
hub must be self-powered to provide enough power to charge your device.
Can I charge my device by connecting it to my computer?
If you have installed the BlackBerry Desktop Software or the BlackBerry Device
Manager on your computer, you can connect your device to the computer to
charge the battery.
1. Verify that the computer is turned on.
2. Connect the smaller end of the USB cable to your device.
3. Connect the larger end of the USB cable to an available USB port on your
computer.
Why can I not send or receive email messages?
Verify that your device is connected to the Nationwide Sprint PCS Network
and that you are in a wireless coverage area. See “Connect to the Nationwide
Sprint PCS Network” on page 6 for more information.
Verify that you have set up a supported email account for use with your device.
See “Choosing Your Email Setup Option” on page 8 for more information.
Note:
To find more help with connecting your device to the computer, in the
desktop software, click Help to view the BlackBerry Desktop Software Online
Help.