Specifications

38 Frequently Asked Questions
If you are using BlackBerry Internet Service, log in to your account using a
desktop browser. See “Logging In Using Your BlackBerry Device” on page 12 for
more information.
䡲 Verify that your BlackBerry Internet Service account mailbox has not
exceeded its size limit.
䡲 Send a service book to reactivate your account.
If you continue to be unable to send and receive messages, reset your device by
removing and reinserting the battery.
Can I integrate my device with a corporate email account if I do not have access to a
BlackBerry Enterprise Server?
If you use Microsoft Outlook (Workgroup installation) with an email account on
a Microsoft Exchange Server version 5.5 or later and your device does not have
access to a BlackBerry Enterprise Server, your system administrator might
permit you to install the BlackBerry Desktop Redirector on your computer to
integrate your device with your supported email account.
To integrate your device with a supported email account using the BlackBerry
Desktop Redirector, when you install the BlackBerry Desktop Software, select
BlackBerry Desktop Redirector as your message redirection option. See “Using the
BlackBerry Desktop Software” on page 16 for more information about installing
the BlackBerry Desktop Software.
Your computer must be on and the BlackBerry Desktop Redirector must be
running to send and receive messages on your device.
Can I set up for email using both the BlackBerry Enterprise Server and BlackBerry
Internet Service?
If your wireless service permits email setup using more than one service, first
complete the steps in “Setting Up for Email Using BlackBerry Enterprise
ServerTM” on page 16, followed by the steps in “Setting Up for Email Using
BlackBerry Internet Service” on page 9.
Contact Sprint Customer Service for more information about availability and the
fees that might be associated with email setup using both BlackBerry Enterprise
Server and BlackBerry Internet Service.
How do I reset my device?
To reset your device hardware and programs, remove and then reinsert the
battery.
Note:
To find more help with sending and receiving email messages, in the
messages list, click the trackwheel. Click Help > Email Messages.