User`s guide

10. Error Conditions

Unable to reach TeleNav server

You may see this message for several different reasons: a) your data plan is not

active, b) your WIX services are not enabled, c) you are outside of coverage,

d) the data network is currently experiencing difficulties, or e) the TeleNav server is

not acknowledging your phone’s attempt to communicate.

You should call your carrier’s Customer Support

to see if it is a through d, and

TeleNav customer care at 888-353-6284 to see if it is item e.

NOTE: Please see Appendix A for carrier support information.

Account Not Found

You do not have a valid TeleNav account. Visit www.TeleNav.com to order

TeleNav or contact TeleNav Customer Care at 1-888-353-6284.

Account Cancelled

You do not have a valid TeleNav account. Visit www.TeleNav.com to order

TeleNav or contact TeleNav Customer Care at 1-888-353-6284.

Invalid Login

Your account number is your 10-digit carrier phone number beginning with area

code. Your PIN is a 4-digit number you assign. If you have forgotten your PIN,

call TeleNav Customer Care at 1-888-353-6284.

Please input password

You must provide a four digit personal identification number (PIN) along with your carrier telephone number to log

into TeleNav.

Please input phone number

You must provide your carrier telephone number to log into TeleNav.