User guide

Miscellaneous
Top Producer for BlackBerry 117
Frequently Asked Questions
Why can’t I
connect to a
location outside
the firewall?
Problem: You’ve received the error message: “The application
has attempted to open a connection to a location outside the
firewall which is not allowed by your IT Policy.”
Explanation: This is caused by an IT Policy setting on your
BlackBerry Enterprise Server called Allow Split Pipe
Connections. This IT Policy setting prevents applications from
switching between TCP/IP and MDS connections.
Solution: Enable the Allow Split Pipe Connections setting
on the IT Policy for all Mobile Desktop users. To do this:
1 Open the BlackBerry Manager.
2 On the Tree tab, right-click BlackBerry Enterprise
Server and select IT Policy.
The IT Policy setting for BlackBerry Server screen
appears.
3 Click Edit.
The Edit IT Policy screen appears.
4 Select the Allow Split Pipe Connections checkbox,
then Click OK.
How do I fix
incorrect dates
and times?
Problem: The currently displayed date and/or time is
incorrect.
Solution: Reset your device, by turning the handheld off and
on.