User guide

Troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

• Verify that your SIM card is inserted in your BlackBerry® device correctly.

• Verify that you have turned on the connection to the wireless network.

• Verify that you are connected to your wireless service provider's network. If

you switched wireless networks manually, your device remains connected to

that wireless network until you select your wireless service provider's network

again.

I cannot associate my device with an email address

Try performing the following actions:

• On the email setup web site, verify that you have typed all the email address

information correctly. Use the multi-tap input method to type your password.

• Log in to the email setup web site and add an email address to your BlackBerry®

device using a browser on your computer. To log in to the email setup web

site, type the email setup web site address provided by your wireless service

provider in a browser on your computer. If you have already created a login