User guide
27
Where can I download games and ring tones for 
my device?
You can download new programs using the 
Cingular Browser (Media Net or mMode) on your 
BlackBerry device, or download them using your 
computer and load them onto your device using 
the Application Loader tool of the BlackBerry 
Desktop Software. 
Note: Your use of third party software shall be 
governed by and subject to you agreeing to the 
terms of separate software licenses, if any, for 
those products or services. Any third party 
products or services that are provided with RIM's 
products and services are provided “as is”. RIM 
makes no representation, warranty or guarantee 
whatsoever in relation to the third party products 
or services and RIM assumes no liability 
whatsoever in relation to the third party products 
and services even if RIM has been advised of the 
possibility of such damages or can anticipate such 
damages.
Why are there multiple browser icons on the 
home screen?
All Cingular customers have the Cingular Browser 
(Media Net or mMode) and Internet Browser icons 
on the Home screen. If you see an additional 
browser on the Home screen, you are a BlackBerry 
Enterprise Server user and your system 
administrator has enabled the BlackBerry Browser.
Why can I not use shortcuts on the Home 
screen?
By default, you can quickly dial phone numbers 
from the Home screen. To change this setting so 
that you can use shortcuts on the Home screen, in 
the phone, click Options. Click General Options. 
Set the Dial From Home Screen field to No. Save 
your changes.
Why does the screen on my device turn off?
When you do not use your BlackBerry device for a 
period of time, the screen turns off to conserve 
battery power. Roll the trackwheel or press any 
key to turn the screen on again.
Why are some of the features described not 
available on my device? 
If you have integrated your device with an email 
account using the BlackBerry Enterprise Server, 
the BlackBerry Enterprise Server version or the 
policies that are set by your system administrator, 
might limit the use of certain features.
Contact your system administrator for information 
about the features associated with the BlackBerry 
Enterprise Server.
BlackBerry Internet Service - 
frequently asked questions
What should I do if I have forgotten or lost my 
password?
1. In the URL address field of the Internet 
browser on your computer, type 
www.cingular.com/blackberrystart.
2. On the login screen click Forgot your 
password?
3. Type your user ID.
4. Correctly answer your secret question. 
The new password is sent to your device as a 
message that appears in the message list.
getting_started.book Page 27 Tuesday, September 20, 2005 10:35 AM










