User guide

28
If I add a supported email account to
BlackBerry Internet Service, will email continue
to be delivered to the original email account?
When you add a supported email account to
BlackBerry Internet Service, email messages
continue to be delivered to the original email
account as they were before you added the
account to BlackBerry Internet Service. You also
see email messages from the account that you
have added in the message list on your BlackBerry
device and in your BlackBerry Internet Service
account, if you log in using a computer.
I have added a supported email account to
BlackBerry Internet Service. When I delete a
message from that account on my device is it
also deleted from the inbox of the original
email account?
When you add a supported email account to
BlackBerry Internet Service, a link is established
between your BlackBerry Internet Service account
and the email account that you have added. This
link enables you to send and receive email
messages from your BlackBerry device using the
address of the account that you have added. The
device only synchronizes with messages in the
BlackBerry Internet Service account. Therefore, if
you read, send, or delete a message on your
device, the change is reflected in your BlackBerry
Internet Service account, but not in the email
account that you have added. If you delete an
email message directly from the original email
account, the change is not reflected in your
BlackBerry Internet Service account, or on your
device.
What is the BlackBerry Mail Connector?
The BlackBerry Mail Connector is a program that
you might need to install on your local computer
to enable BlackBerry Internet Service to access
and copy messages from your corporate Microsoft
Outlook or IBM Lotus Notes email account when
the Microsoft Exchange or IBM Lotus Domino mail
server is behind a firewall.
When you add a supported email account to the
BlackBerry Internet Service, the software is
designed to automatically detect whether the
BlackBerry Mail Connector is required and to
prompt you to install the program.
To install the BlackBerry Mail Connector, the
following system requirements must be met:
• Microsoft Outlook 98, Outlook 2000,
Outlook 2003 or IBM Lotus Notes 5.0, 6.0,
or 6.5 Email account on a Microsoft
Exchange Server version 5.5, 2000, or 2003,
or an IBM Lotus Domino Server version 6.0,
or 6.5
• Microsoft Windows 98, Windows ME,
Windows 2000, Windows XP or Windows NT
(version 4) Service Pack 6 or later
• Internet and email enabled computer
Persistent Internet connection (Port 443,
SSL)
• Microsoft Internet Explorer version 5.5, 6.0
or later
Note: The computer must be on and must have a
constant connection to the corporate local area
network (LAN) for message delivery to occur.
Why can I not add a third-party email account
to the BlackBerry Internet Service?
Verify that the third-party email account supports
POP3 or IMAP4.
getting_started.book Page 28 Tuesday, September 20, 2005 10:35 AM