User Guide

3. Click Email Reconciliation.
4. Click the trackwheel.
5. Click Purge Deleted Items.
6. Click Yes.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, click the trackwheel. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry
Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during
wireless email reconciliation.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.
Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example,
you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application
on your computer, because the birthday field is a date field in the email application on your computer.
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