User Guide

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Message troubleshooting

I cannot send SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• Verify that your wireless service plan includes this service.

• Verify that fixed dialing is turned off.

I am not receiving SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• Verify that your wireless service plan includes this service.

• Verify that your SIM card has enough available memory to store received SMS text messages.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages.

Clear the check box beside all languages that your SIM card does not support.