User Guide BlackBerry 8800 Smartphone
SWDT129656-129656-1215015514-001
Contents BlackBerry basics ................................................................................................................................................................................................................................ 11 Switch applications ........................................................................................................................................................................................................................................
Phone settings ............................................................................................................................................................................................................................................... 34 Phone shortcuts .............................................................................................................................................................................................................................................
Message list settings .................................................................................................................................................................................................................................... 53 Message shortcuts .........................................................................................................................................................................................................................................
About synchronization ............................................................................................................................................................................................................................... 109 Wireless email reconciliation prerequisites ............................................................................................................................................................................................
Maps .................................................................................................................................................................................................................................................... 147 Locations .......................................................................................................................................................................................................................................................
Calculator .......................................................................................................................................................................................................................................... 183 Use the calculator .......................................................................................................................................................................................................................................
Wireless network coverage ............................................................................................................................................................................................................ 215 Find information about wireless coverage indicators ............................................................................................................................................................................ 215 Turn off a wireless connection .................
Security troubleshooting ........................................................................................................................................................................................................................... 232 Third-party application control ....................................................................................................................................................................................................
Display troubleshooting .............................................................................................................................................................................................................................. 211 Language troubleshooting .........................................................................................................................................................................................................................
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BlackBerry basics Switch applications 1. In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. • If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key. Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device.
Create a link for a PIN When typing text, type pin: and the PIN. Expand a folder Click a folder with a plus sign (+) beside it. Collapse a folder Click a folder with a minus sign (-) beside it. BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key.
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key. • To view available values in a field, press the Alt key. • To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C. • To mark a message as opened or unopened, press the Alt key and U. • To view received messages, press the Alt key and I. • To view sent messages, press the Alt key and O. • To view voice mail messages, press the Alt key and V.
• To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text • To highlight a line of text, press the Shift key and roll the trackball. • To highlight text character by character, hold the Shift key and roll the trackball left or right. • To cancel a text selection, press the Escape key. • To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. • To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key. • To open the browser options, in the browser, press O. • To stop loading a web page, press the Escape key. • To hide the browser, press D. • To close the browser, hold the Escape key. On a web page • To move to a specific web page, press G. • To return to the home page, press H. • To open the bookmark list, press K.
Maps shortcuts • To zoom in to a map, press I. • To zoom out from a map, press O. • To view status information at the top of a map, press U. • To hide status information at the top of a map, press U. • To switch views, press the Space key. Calendar shortcuts For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. • To schedule an appointment, press C. • To change to Agenda view, press A. • To change to Day view, press D. • To change to Week view, press W.
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Phone Phone basics Find your phone number Open the phone. The My Number field displays your phone number. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a phone number. • Type part of a contact name. Highlight a contact or phone number. 2. Press the key. Answer a call • • • • To answer a call, click Answer. To end a current call and answer the incoming call, click Answer - Drop Current.
Turn on the speakerphone During a call, press the Speakerphone key. To turn off the speakerphone, press the Speakerphone key again. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• • • • To turn on mute during a call, press the headset button. To turn off mute, press the headset button again. To end a call, hold the headset button. To make a call using a voice command, hold the headset button. Say the command. To pause a song, press the headset button. To resume playing the song, press the headset button again. For more information about using the headset, see the documentation that came with your headset.
Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key.
Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2. Perform one of the following actions: • To increase matches, set the Sensitivity field closer to Reject Less. • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. Turn off voice prompts 1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off." Set playback options for voice dialing 1.
2. Click Call Voice Mail. Set a voice mail access number If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider for more information about voice mail for your SIM card. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click Voice Mail. Type a voice mail access number and a password. Press the Menu key. Click Save.
Conference calls Make a conference call 1. 2. 3. 4. 5. During a call, press the Send key. Type a phone number or highlight a contact. Press the Send key. During the second call, press the Menu key. Click Join. Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact. Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2.
Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. 6. 7. 8. 9. Click Select. Center the picture in the box. Click the trackball. Click Crop and Save. Change the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. When changing a contact, highlight the caller ID picture. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select.
Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1. 2. 3. 4.
Forward a call log 1. 2. 3. 4. 5. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Forward. Delete call log notes 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Press the Menu key. Click Clear Field. Click the trackball. Click Save. Call waiting Call waiting prerequisites • Verify that your wireless service plan includes this service.
Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Call forwarding prerequisites • Verify that your wireless service plan includes this service. • Verify that your wireless service provider has set up your SIM card for this service.
Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click Edit Numbers. Click a phone number. Click Edit. Change the phone number. Click the trackball. Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options.
Block calls 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Call Barring. Highlight a call blocking option. Press the Menu key. Click Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable. Change the call blocking password 1. 2. 3. 4. 5. In the phone, press the Menu key. Click Options. Click Call Barring. Press the Menu key. Click Change Password.
4. 5. 6. 7. Press the Menu key. Click Enable FDN Mode. Type your PIN2 code. Click the trackball. To turn off fixed dialing, press the Menu key. Click Disable FDN Mode. Add a contact to your fixed dialing list 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the phone, press the Menu key. Click Options. Click FDN Phone List. Click the trackball. Click New. Type your PIN2 code. Press the Menu key. Type a name and a phone number. Press the Menu key. Click Save. Change a contact in your fixed dialing list 1. 2. 3. 4. 5.
Smart dialing About smart dialing You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly. If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the organization. Set the default country code and area code 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Smart Dialing.
TTY support prerequisites • Verify that your wireless service provider supports this feature. • Verify that your TTY device operates at 45.45 bits per second. • Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack. If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your BlackBerry device. Turn on TTY support 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click TTY. Set the TTY Mode field to Yes.
Sort phone numbers or contacts on the Phone screen 1. 2. 3. 4. In the phone, press the Menu key. Click Options. Click General Options. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, set the Phone List View field to Name. • To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save.
6. Click Save. Reset a call timer 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save. Phone shortcuts • To answer a call, press the Send key. • To insert a plus sign (+) when typing a phone number, hold 0. • To add an extension to a phone number, press the Alt key and the X key. Type the extension number. • To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
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Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key.
Check the battery power level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Voice Dialing Language field. Press the Menu key. Click Save. Turn off choice lists for voice commands 1. 2. 3. 4.
Set playback options for voice dialing 1. In the device options, click Voice Dialing. 2. Perform any of the following actions: • To turn off playback for phone numbers, set the Digit Playback field to Disabled. • To turn off playback for contacts, set the Name Playback field to Disabled. • To set how quickly playback for contacts occurs, set the Name Playback Speed field. • To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save.
• Adapt digit dialing to improve voice recognition of numbers.
Email messages Email message basics Open a message In a message list, click a message. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send an email message 1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. 4.
4. Click Continue. Set the importance level for a message 1. 2. 3. 4. 5. When composing a message, press the Menu key. Click Options. Set the Importance field. Press the Menu key. Click Save. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Delete the original text from a reply message 1. When replying to a message, press the Menu key. 2. Click Delete Original Text. Forward a message 1.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Create a link for a PIN When typing text, type pin: and the PIN.
Hide filed email messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Hide Filed Messages field to Yes. Press the Menu key. Click Save. View messages in a specific folder 1. In a message list, press the Menu key. 2. Click View Folder. 3. Click a folder. Sent messages Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball.
4. Set the Hide Sent Messages field to Yes. 5. Press the Menu key. 6. Click Save. Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages. Stop storing messages sent from your device on your computer By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on your computer. 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Settings.
Create an email message filter Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Filters. Press the Menu key. Click New.
Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to.
7. Roll the trackball to the new location. 8. Click the trackball. Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options.
Stop forwarding email messages to your device Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Settings. Set the Send Email to Handheld field to No. Press the Menu key. Click Save. To forward email messages to your device again, set the Send Email to Handheld field to Yes.
4. In the Delivery Status Notification section, perform any of the following actions: • To send read notification when a sender requests it, set the Send Read Receipts field. • To request delivery or read notification when you send email messages, set the Confirm Delivery and Confirm Read fields. 5. Press the Menu key. 6. Click Save. View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name.
Set the email address that you use to send messages Verify that your BlackBerry® device is associated with more than one email address. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Message Services. Set the Messaging (CMIME) field. Press the Menu key. Click Save. Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.
3. Set the Confirm Delete field to No. 4. Press the Menu key. 5. Click Save. View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options.
2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None.
• To view received messages, press the Alt key and I. • To view sent messages, press the Alt key and O. • To view voice mail messages, press the Alt key and V. • To view SMS text messages, press the Alt key and S. • To view call logs, press the Alt key and P. • To view all your messages again, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T.
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service.
Try performing the following actions: • Wait for a few seconds. The email message folders might become available after a short period of time. • Turn off wireless email reconciliation, and then turn it on again. Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
PIN messages PIN message basics About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN In the device options, click Status. Send a PIN message 1. In a message list, press the Menu key.
Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1. 2. 3. 4. When composing a message, press the Menu key. Click Attach Address. Click a contact. Click Continue. Set the importance level for a message 1. 2. 3. 4. 5. When composing a message, press the Menu key. Click Options. Set the Importance field. Press the Menu key. Click Save. Set a high importance level for received PIN messages 1. 2. 3. 4. 5. 6.
Forward a message 1. In a message, press the Menu key. 2. Click Forward or Forward As. 3. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Sent messages Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send.
4. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options.
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Select the check box beside one or more message types. Press the Menu key. Click Save.
• To mark a message as opened or unopened, press the Alt key and U. • To view received messages, press the Alt key and I. • To view sent messages, press the Alt key and O. • To view voice mail messages, press the Alt key and V. • To view SMS text messages, press the Alt key and S. • To view call logs, press the Alt key and P. • To view all your messages again, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key.
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service.
SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages. Find your SMS phone number Open the phone. The My Number field displays your phone number.
2. Click Add Recipient. Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward a message 1. In a message, press the Menu key. 2. Click Forward or Forward As. 3. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1.
Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4.
6. Click Save. Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages. Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously.
1. 2. 3. 4. In the device options, click Advanced Options. Click Cell Broadcast. Highlight a cell broadcast channel. Press the Menu key. 5. Perform one of the following actions: • To stop receiving messages from the cell broadcast channel, click Disable. • To delete the cell broadcast channel, click Delete Channel. Rename a cell broadcast channel 1. 2. 3. 4. 5. 6. 7. In the device options, click Advanced Options. Click Cell Broadcast. Highlight a cell broadcast channel. Press the Menu key.
Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list. 1. 2. 3. 4. In the device options, click SMS. Set the Leave Messages On SIM Card field to Yes. Press the Menu key. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No.
Message list settings View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save.
account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one email account. Depending on your theme, a separate message list might appear for SMS and MMS messages.
Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press R. • To reply to all, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
Message troubleshooting I cannot send SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that fixed dialing is turned off.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
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MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), or .ics (iCalendar) files. An MMS phone number is a phone number that your wireless service provider enables for MMS messaging. You can add pictures that are not copyright protected to an MMS message, but the message cannot exceed 300 KB. MMS prerequisites • Verify that your BlackBerry® device supports MMS messaging.
• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. • If the contact is in your address book, click a contact. Click an email address or MMS phone number. 5. Type a message. 6. Press the key. 7. Click Send. Create a slide show in an MMS message 1. 2. 3. 4. 5. When composing an MMS message, press the Menu key. Click Attach Picture or Attach Audio. Click a picture or an audio file.
• To change the message, click Edit. Change the message. Click the trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All.
Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, web page, or memo, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. View messages in a specific folder 1. In a message list, press the Menu key. 2. Click View Folder. 3.
3. Press the Menu key. 4. Click Add To Calendar. Add a contact to your address book from an MMS message 1. 2. 3. 4. In an MMS message, click a vCard® attachment. Click View Attachment. Press the Menu key. Click Add Contact. Message settings Request delivery or read notification for an MMS message 1. When composing an MMS message, press the Menu key. 2. Click Options. 3.
View the size of an MMS message before sending it 1. In an MMS message, press the Menu key. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. 2. 3. 4. In the device options, click MMS. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. Press the Menu key. Click Save. Message list settings View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options. Set the Confirm Delete field to No. Press the Menu key. Click Save.
6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Hide Sent Messages field to Yes. Press the Menu key. Click Save.
Message shortcuts In a message • To reply to a message, press R. • To reply to all, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C. • To mark a message as opened or unopened, press the Alt key and U.
• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key.
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Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Create a link for a PIN When typing text, type pin: and the PIN. Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2.
Clear a field 1. When typing text, press the Menu key. 2. Click Clear Field. Highlight a line of text 1. 2. 3. 4. Place the cursor where you want to highlight the line of text. Press the Menu key. Click Select. Roll the trackball up or down. Highlight text character by character 1. 2. 3. 4. Place the cursor where you want to highlight the text. Press the Menu key. Click Select. Roll the trackball left or right. Cancel a text selection 1. With text selected, click the trackball. 2.
2. Set the Key Tone field to On. 3. Press the Menu key. 4. Click Save. Set the trackball sensitivity You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Horizontal Sensitivity and Vertical Sensitivity fields. Press the Menu key. Click Save. Turn off trackball sounds 1. In the device options, click Screen/Keyboard. 2. Set the Audible Roll field to Mute. 3.
from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type and add them to your custom word list.
2. Set the Input Language field. 3. Press the Menu key. 4. Click Save. Word list About the custom word list If the typing input language for your BlackBerry® device is Arabic or Russian, and you type a word or letter combination that your device does not recognize, your device adds the word or letter combination to the custom word list. You can also add words or letter combinations manually to the custom word list. Your device deletes words from the custom word list if you do not use them.
2. 3. 4. 5. Click Input Options. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off. Press the Menu key. Click Save. Stop displaying contacts in the list that appears when typing By default, your BlackBerry® device recognizes contacts when you type them. 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Set the Use Address Book as Data Source field to Off. Press the Menu key. Click Save.
9. Click Save. Change an AutoText entry 1. 2. 3. 4. 5. In the device options, click AutoText. Click an AutoText entry. Change the AutoText entry. Click the trackball. Click Save. Delete an AutoText entry 1. 2. 3. 4. In the device options, click AutoText. Highlight an AutoText entry. Press the Menu key. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes.
• To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. Insert symbols • To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Search About search In a message list, you can search using criteria that you set and you can save the search criteria for future use. You can also search for contacts or search for all messages that contain the same subject. You can use the search application to search messages, contacts, calendar entries, tasks, and memos on your BlackBerry® device. You can also manage contacts, calendar entries, tasks, and memos from the search results list.
Set the types of messages that the search should find. Type: Set which messages the search should find. View a list of saved searches 1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall. Change a saved search 1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save. Delete a saved search 1. In the list of saved searches, highlight a search. 2.
2. Click Find. 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Search for organizer data and messages that contain specific information 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for. • In the Name field, type a contact name to search for. 2. Select one or more applications. 3. Press the Menu key. 4. Click Search.
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Attachments Attachment basics About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files. If you save an email message that contains an attachment that you have opened, the email message and the attachment are stored in the device memory until you delete the email message.
Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, web page, or memo, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Document attachments Type a password for a password-protected .
Spreadsheet attachments Move to a specific cell 1. 2. 3. 4. In a spreadsheet, click the trackball. Click Go to Cell. Type the cell co-ordinates. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet.
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. Switch pages in a multi-page .
2. Click Next Slide or Prev Slide. Rotate a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Rotate. Zoom in to or out from a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Zoom 1:1. Save a slide 1. 2. 3. 4. When viewing a presentation in slide view, click a slide. Click Save Image. Type a name for the file. Click Save.
Attachment shortcuts • To search for text in an attachment, press F. • To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet • To move to a specific cell, press G. • To view the content of a cell, press the Space key. • To switch worksheets, press V. Highlight a worksheet. Press the Enter key. • To view hidden columns or rows, press H. • To hide the columns or rows again, press H. In a presentation • To switch presentation views, press M.
Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network.
5. Press the Menu key. 6. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Wireless data synchronization prerequisites • Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
Manage data synchronization conflicts You can set how organizer data synchronization conflicts are resolved by turning off wireless data synchronization, setting conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about managing organizer data synchronization conflicts.
3. 4. 5. 6. Click Email Reconciliation. Press the Menu key. Click Purge Deleted Items. Click Yes. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system on your computer for more information.
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Browser Browser basics About browser configurations The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience. The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser.
View a thumbnail version of a web page 1. On a web page, press the Menu key. 2. Click Page Overview. Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2. Press any key to close the thumbnail. The section of the web page that you want to view appears on the screen. Move through a web page line by line 1. On a web page, press the Menu key. 2. Click Select Mode.
2. Click History. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Hide the browser 1. In the browser, press the Menu key. 2. Click Hide. Close the browser 1. In the browser, press the Menu key. 2. Click Close. Links, pictures, and web page addresses View the address for a link or picture 1. On a web page, highlight a link or picture. 2. Press the Menu key. 3.
2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Forward a link or picture from a web page 1. 2. 3. 4. 5. On a web page, highlight a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type. To return to the browser after you send the message, press the Escape key. Forward a web page address 1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type.
3. Click Browser Configuration. 4. Perform one of the following actions: • To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. • To stop pictures from loading on all web pages, set the Show Images field to No. • To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Press the Menu key. 6. Click Save Options. Load pictures on a web page 1. On a web page, press the Menu key. 2.
Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark 1. 2. 3. 4. 5. 6. On a web page, press the Menu key. Click Add Bookmark.
To return to the browser after you send the message, press the Escape key. Delete a bookmark 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Delete Bookmark. Add a bookmark folder 1. 2. 3. 4. On a web page, press the Menu key. Click Bookmarks. Press the Menu key. Click Add Subfolder. File a bookmark 1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Move Bookmark.
Delete a bookmark folder You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. If a title interests you, you can click it to view the content.
2. Press the Menu key. 3. Click Read Story. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1. 2. 3. 4. 5. 6. 7. 8. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Edit Bookmark. Change the web feed. Press the Menu key. Click Save.
Browser settings Clear a browser cache 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Cache Operations. Beside a cache type, click Clear. Clear browser history 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Cache Operations. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. 2. 3. 4. 5. 6. In the browser, press the Menu key.
Set the number of times animated graphics repeat Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Set the Repeat Animations field. Press the Menu key. Click Save Options. Set the web content type that the browser accepts 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click Browser Configuration.
1. 2. 3. 4. On a web page, press the Menu key. Click Set Encoding. Clear the Auto mode check box. Set the Default charset field. 5. Click OK. Receive a prompt before running a script 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Select the Prompt Before Running WML Scripts check box. Press the Menu key. Click Save Options.
Manage browser security 1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS or WTLS. Set the security options. Press the Menu key. Click Save. TLS options TLS Default: Set the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, set this field to Handheld. To use Triple DES and TLS or SSL, set this field to Proxy.
Prompt for Server Trust: Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for. Add a trusted content server Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS. Press the Menu key. Click Add Host.
• To accept browser push messages through a BlackBerry® Enterprise Server or BlackBerry Internet Service only, select the Enable Push check box and clear the Enable WAP Push check box. • To accept browser push messages through WAP gateways only, select the Enable Push check box and clear the Enable MDS Push check box. 4. Press the Menu key. 5. Click Save.
• To view the address for a link, highlight a link. Press L. • To view the address for a web page, press P. • To save a web page to a message list, press S. • To follow a highlighted link, press the Enter key. • To hide the banner, press U. • To view the banner again, press U. • To view a thumbnail version of a web page, press X. To return to the normal view, press any key. Navigate a web page • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key.
Applications Add an application 1. 2. 3. 4. On a web page, highlight a link for an application. Press the Menu key. Click Download. Click OK. View properties for an application 1. In the device options, click Advanced Options. 2. Click Applications. 3. Click an application. Delete a third-party application 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. Click Delete. View the size of an application database 1.
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Media Media files and folders About media files and folders In the media application, you can open media files, such as videos, ring tones, pictures, or songs, that are stored in media folders in the BlackBerry® device memory or on a media card that you have inserted into your device. Some preloaded media files, including Home screen background pictures and ring tones, might be available in a Preloaded Media folder on your device. Add a media folder 1. In the media application, click a media type.
Move a media file You only move media files that you have added. 1. 2. 3. 4. 5. 6. 7. 8. In the media application, click a media type. Click a media folder. Highlight a media file. Press the Menu key. Click Move. Highlight a media folder. Press the Menu key. Click Move Here. Set the amount of memory available for media files 1. 2. 3. 4. In the media application, click a media type. Press the Menu key. Click Options.
Switch media folder views 1. In the media application, click a media type. 2. Press the Menu key. 3. Click View List or View Thumbnails. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key.
2. 3. 4. 5. Press the Menu key. Click Receive Using Bluetooth. Click Yes. Click Save. Forward a media file You can only forward media files that you have added to the BlackBerry® device memory or a media card. 1. 2. 3. 4. 5. In the media application, click a media type. Click a media folder. Highlight a media file. Press the Menu key. Click Send As Email. Transfer a file between your media card and your computer Verify that mass storage mode is turned on. 1. 2. 3. 4.
3. Click the trackball. Pause a video When playing a video, click the pause icon. To resume playing the video, click the play icon. Play the next or previous video in a media folder 1. When playing a video, press the Menu key. 2. Click Next or Previous. View a picture 1. In the media application, click a media type. 2. Click a media folder that contains pictures. 3. Click a picture. Zoom in to or out from a picture 1. In a picture, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down.
To exit the slide show, press the Escape key. Set the interval between slides in a slide show 1. 2. 3. 4. 5. 6. In the media application, click a media type. Press the Menu key. Click Options. Set the Slide Show Interval field. Press the Menu key. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. 2. 3. 4. Open a picture attachment or highlight a picture on a web page. Press the Menu key. Click Save Image.
3. 4. 5. 6. Highlight a video or picture. Press the Menu key. Click Rename. Type a name for the file. 7. Click Save. Delete a video or picture You can only delete media files that you added. 1. 2. 3. 4. 5. In the media application, click a media type. Click a media folder that contains videos or pictures. Highlight a video or picture. Press the Menu key. Click Delete. Music and ring tones Play music Play audio files, such as .aac, .amr, .m4a, .midi, .mp3, or .
Shuffle songs in a media folder 1. 2. 3. 4. In the media application, click a media type. Click a media folder that contains songs. Press the Menu key. Perform one of the following actions: • To shuffle all the songs in the media folder, click Play Folder. • To shuffle all the songs in the media folder and any subfolders, click Play All. 5. Press the Menu key. 6. Click Shuffle. To stop playing songs in random order, press the Menu key. Click Shuffle. Repeat songs in a media folder 1.
Download a ring tone Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click a media type. Click a media folder that contains ring tones. Press the Menu key. Click Download Tunes. Save a song or ring tone Save audio files, such as .mid, .mp3, or .wav files, to the BlackBerry® device memory or a media card. 1. Open a ring tone attachment or a song or highlight a ring tone on a web page. 2. Press the Menu key. 3. Click Save.
Media card settings About media cards Insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files such as videos, pictures, songs, or ring tones. See the printed documentation that came with your device for more information about inserting a media card into your device.
Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password. 1. In the device options, click Advanced Options. 2. Click Media Card. 3. Perform one of the following actions: • To encrypt files using an encryption key that your device generates for your media card, set the Encryption Mode field to Device.
• To turn on mass storage mode manually when you connect your device to your computer, set the Auto Enable Mass Storage Mode When Connected field to No. 4. Press the Menu key. 5. Click Save. Turn off mass storage mode support 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Media Card. Set the Mass Storage Mode Support field to Off. Press the Menu key. Click Save. Format a media card 1. 2. 3. 4. In the device options, click Advanced Options. Click Media Card. Press the Menu key.
Media troubleshooting I cannot sort pictures on my device Your BlackBerry® device sorts pictures in descending order by date. You cannot change this sort order. I cannot fast-forward or rewind songs Fast-forward and rewind are not supported. I cannot play videos You can only play videos that are encoded as MPEG-4 Part 2 Simple Profile or H.263.
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Maps Locations View a location on a map 1. On a map, press the Menu key. 2. Click Go To Location. 3. Perform one of the following actions: • Type the location information. Click the trackball. Click Search. • Click a location. Click Select. • Click a location. Click Edit. Change the location information. Click the trackball. Click Search. View a location for a contact on a map 1. On a map, press the Menu key. 2. Click Map From Address Book. 3. Highlight a contact. 4. Press the Menu key. 5.
View information for a location marker or point of interest 1. On a map, click a location marker or point of interest. 2. Click Details. Zoom in to a location marker, route, or point of interest 1. On a map, highlight a location marker, route, or point of interest. 2. Press the Menu key. 3. Click Zoom To Point. Delete location markers, routes, or points of interest from a map 1. On a map, highlight a location marker, route, or point of interest. 2. Press the Menu key. 3.
6. Click Search. Get directions to a location from your current location Verify that you are tracking your movement. 1. 2. 3. 4. 5. On a map, press the Menu key. Click Directions From. Type the ending location information. Click the trackball. Click Search. Forward directions 1. On a map, press the Menu key. 2. Click Send Directions. Map basics Pan a map • In Map mode or Navigation mode, roll the trackball. • In Locations mode, press the Alt key and roll the trackball. Zoom in to or out from a map 1.
You can view a list of location markers and location information. Locations Map view: You can view routes, location markers, and points of interest on a map. Navigation Dashboard view: You can track your movement and view routes, location markers, and points of interest. You can also view other navigational information such as upcoming streets, your speed, and your compass direction. Navigation Map view: You can track your movement and view routes, location markers, and points of interest. Switch views 1.
Track your movement 1. On a map, click the trackball. 2. Click Navigate. As you move, the map shifts and your location remains centered on the screen. To stop tracking your movement, click the trackball. Click Stop Navigation. View north at the top of a map When you are tracking your movement, the direction in which you are moving appears at the top of the map by default. 1. On a map, press the Menu key. 2. Click North Up.
Location bookmarks Add a bookmark for a location 1. On a map, click the trackball. 2. Click Add To Favorites. View a list of location bookmarks 1. On a map, click the trackball. 2. Click Favorites. Clear location history 1. 2. 3. 4. On a map, press the Menu key. Click Go To. Click a location. Click Clear History. Maps shortcuts • To zoom in to a map, press I. • To zoom out from a map, press O. • To view status information at the top of a map, press U.
I cannot forward directions Verify that you are viewing directions in Directions mode or that you have highlighted a route in Locations mode.
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Contacts Contact basics Add a contact 1. In the address book, press the 2. 3. 4. 5. key. Click New Address. Type the contact information. Click the trackball. Click Save. Add a contact from a message, call log, or web page 1. 2. 3. 4. 5. 6. In a message or call log or on a web page, highlight a contact. Press the Menu key. Click Add to Address Book. Type the contact information. Press the Menu key. Click Save.
3. 4. 5. 6. Click Edit. Change the contact information. Click the trackball. Click Save. Delete a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Delete. About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
6. Set a ring tone. 7. Press the Menu key. 8. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, press the Menu key. Click New Group. Type a name for the mailing list. Click the trackball. Click Add Member. Click a contact.
View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select.
Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Press the Menu key. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackball. Click Save. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5.
2. Press the Menu key. 3. Perform one of the following actions: • To add a contact to your address book, click Add. • To add all the contacts, click Add All. • • • • To view information for a contact, click View. To delete a contact from the address lookup results, click Delete. To delete the address lookup results, click Delete Lookup. To start a new address lookup, click Lookup.
1. 2. 3. 4. In the address book, press the Menu key. Click SIM Phone Book. Press the Menu key. Click Copy All To Address Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact. Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. 8.
Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Set the Name Display field to Last name, First name. Press the Menu key. Click Save. To sort your contacts by first name, set the Name Display field to First name Last name. Prevent duplicate names in your address book 1. 2. 3. 4. 5. In the address book, press the Menu key. Click Options.
Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Calendar Calendar basics About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments. Switch calendar views 1. In the calendar, press the Menu key. 2. Click a view. Move around the calendar 1. In the calendar, press the Menu key. 2.
4. Click the trackball. Schedule a meeting Verify that your BlackBerry® device is associated an email account that BlackBerry Enterprise Server version 2.1 or later. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the calendar, press the Menu key. Click New. Type the meeting information. If the meeting recurs, set the Recurrence field. Click the trackball. Click Invite Attendee. Click a contact. To add another contact to your meeting, repeat steps 5 through 7. Click the trackball. Click Save.
The calendar displays the appointments scheduled for the current day. To return to Week view or Month view, press the Escape key. Switch days in Day view To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day. Meetings Respond to a meeting invitation 1. In a meeting invitation, press the Menu key. 2.
View your calendar when responding to a meeting 1. In a meeting invitation, press the Menu key. 2. Click View Calendar. To return to the meeting invitation, press the Escape key. Calendar settings Set the default calendar view 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Initial View field. Press the Menu key. Click Save. Set the default reminder time for calendar entries 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Default Reminder field.
View tasks in the calendar 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Show Tasks field to Yes. Press the Menu key. Click Save. Set the first day of the week 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the First Day of the Week field. Press the Menu key. Click Save. Hide free time in Agenda view 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Show Free Time in Agenda View field to No. Press the Menu key. Click Save.
2. 3. 4. 5. Click Options. Set the Confirm Delete field to No. Press the Menu key. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Tasks Task basics Create a task 1. 2. 3. 4. 5. 6. 7. In the task list, press the Menu key. Click New. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Press the Menu key. Click Save. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
3. Perform one of the following actions: • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type. Delete a task 1.
4. Click New. 5. Type a name for the category. 6. Press the Enter key twice. Categorize a contact, task, or memo 1. 2. 3. 4. 5. When creating or changing a contact, task, or memo, press the Menu key. Click Categories. Select the check box beside a category. Press the Menu key. Click Save. Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category.
Task list settings Sort contacts, tasks, or memos 1. 2. 3. 4. 5. In the address book, task list, or memo list, press the Menu key. Click Options. Set the Sort By field. Press the Menu key. Click Save. Set a snooze time for reminders 1. 2. 3. 4. 5. In the calendar or task list, press the Menu key. Click Options. Set the Snooze field. Press the Menu key. Click Save. View tasks in the calendar 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Show Tasks field to Yes.
2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
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Memos Memo basics Create a memo 1. 2. 3. 4. 5. In the memo list, press the Menu key. Click New. Type the memo information. Press the Menu key. Click Save. Change a memo 1. 2. 3. 4. 5. 6. In the memo list, highlight a memo. Press the Menu key. Click Edit. Change the memo information. Click the trackball. Click Save. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type.
Delete a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Delete. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5. In the address book, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete.
5. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Alarm About the alarm In the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set the alarm to sound on weekends, set a snooze time for the alarm, and adjust the alarm volume. If you turn off your device by pressing the Power button, or by clicking Turn Power Off and selecting Turn Off, the alarm should sound at the correct time even if the device is off. Set the alarm 1. 2. 3. 4. 5. 6. In the alarm, set the Daily Alarm field to On.
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Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackball. 3. Perform one of the following actions: • To convert the number from imperial to metric, click To Metric. • To convert the number from metric to imperial, click From Metric. 4. Click a conversion type.
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Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
1. During a call, press the Menu key. 2. Click Activate . Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a paired Bluetooth® enabled device. Click Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the Menu key. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1.
Restrict outgoing calls 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Allow outgoing calls field to Never or If Unlocked. Press the Menu key. Click Save. Make your BlackBerry device discoverable 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Discoverable field to Yes. Press the Menu key. Click Save. Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. 6.
Turn off the prompt that appears when connecting or pairing 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a Bluetooth® enabled device. Click Device Properties. Set the Trusted field to Yes. Press the Menu key. Click Save. To turn on the prompt again, set the Trusted field to No.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.
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Date and time Set the date and time 1. 2. 3. 4. In the device options, click Date/Time. Set the date and time. Press the Menu key. Click Save. Get the date and time from the wireless network automatically 1. In the device options, click Date/Time. 2. Set the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, set the Date/Time Source field to Network.
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Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones.
5. Change the notification profile. 6. Press the Menu key. 7. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Delete. Set the same ring tone for all notification profiles 1. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones.
Silence your device In the profile list, perform one of the following actions: • To receive LED notification only, click Quiet. • To receive vibrate notification only, click Vibrate. • To turn off all notification, including notification profile exceptions and LED notification, click Off. View a list of saved ring tones 1. 2. 3. 4. 5. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones.
Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the LED Connection Indicator field to Off. Press the Menu key. Click Save. To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes. Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save.
6. 7. 8. 9. Click Add Name. Click a contact. To add another contact, repeat steps 5 through 7. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. 11. Press the Menu key. 12. Click Save. Change the order of notification profile exceptions 1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Move.
Delete a notification profile exception 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Delete. About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From ".
I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field.
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BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact. 3. Perform one of the following actions: • If the contact is not in your address book, highlight [Use Once]. Press the Menu key. Click Request by Email or Request by PIN. Type an email address or PIN. Press the Enter key.
• Decline. • Remove. Note: If you select Remove, the sender of the invitation does not receive confirmation that your address is a correct address. Turn off invitation forwarding options If you turn off invitation forwarding, contacts you invite can only accept invitations from the original email address or PIN that you sent the invitation to. If those contacts try to accept the invitation from a different email address or PIN, their acceptance is rejected. 1. 2. 3. 4. 5.
4. Click OK. Move a contact to a group 1. 2. 3. 4. In BlackBerry® Messenger, on the contact list screen, highlight a contact. Press the Menu key. Click Move Contact. Click a group. Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is moved out of the group it was in originally. Rename a group 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, highlight a group. Press the Menu key. Click Rename Group. Type a name for the group. Click OK.
Open a conversation Conversations appear in the conversation list and the main message list. 1. In BlackBerry® Messenger, in the conversation list, highlight a contact. 2. Click the trackball. Add an emoticon 1. When composing a message, press the Symbol key twice. 2. Click an emoticon. Send a file to a contact 1. During a BlackBerry® Messenger conversation, click the trackball. 2. Click Send a File. 3. Perform one of the following actions: • To send a picture to a contact, click Image.
4. Press the Menu key. 5. Click Save. To view conversations in the main message list again, set the Show Conversations in Message List field to Yes. Start a conference 1. 2. 3. 4. In BlackBerry® Messenger, during a conversation, press the Menu key. Click Invite. In the drop-down list, click a contact. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1.
3. Click one of the following menu items: • Available. • Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.
Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment. Turn on backlighting 1. Press the Power button once. 2. To increase the brightness, press the Power button again. To turn off backlighting, press the Power button. Turn off automatic backlighting 1. 2. 3. 4.
Display settings Use a picture as the Home screen background 1. 2. 3. 4. In the media application, click a media type. Click a media folder that contains pictures. Highlight a picture. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. Download a Home screen background Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click a media type.
• To hide the application, press the Menu key. Click Hide Application. • To view a hidden application, press the Menu key. Click Show All. Highlight the application. Press the Menu key. Click Hide Application. Keyboard settings Turn on key tones 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save. Turn off trackball sounds 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Audible Roll field to Mute. Press the Menu key.
1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Horizontal Sensitivity and Vertical Sensitivity fields. Press the Menu key. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key. My display settings changed Depending on your theme, display settings, such as your font and Home screen background, might change when you switch themes.
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Language Set the display language Verify that your BlackBerry® Desktop Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Language field. Press the Menu key. Click Save.
To turn on the shortcut for switching typing input languages again, set the Use Input Method Shortcut field to Yes. To receive notification when you switch typing input languages, set the Notify me field to Yes. Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Voice Dialing Language field.
Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. See the printed documentation that came with your device for more information about wireless coverage indicators. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.
4. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Check the wireless coverage level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check coverage.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the device options, click Mobile Network. Press the Menu key. Click My Preferred Network List. Highlight a wireless network. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Press the Menu key. Click Save. Delete a wireless network from the preferred wireless network list Verify that your wireless service plan includes this service. 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Mobile Network. Press the Menu key.
About roaming In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless network coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network. An indicator appears on your device to let you know that you are roaming outside of your normal network area.
Power and battery Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key.
• • • • 220 Delete the original message when you send a reply. Lower the brightness of the backlighting. Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. Charge your device regularly.
SIM card About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN or SDN entries. ADN entries appear in plain text and SDN entries appear in bold. Load the SIM card phone book 1. 2. 3. 4.
Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. 8. In the address book, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. In the address book, press the Menu key.
Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code. 1. 2. 3. 4. 5. 6. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Enable Security. Type your SIM card PIN code. Click the trackball. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. Contact your wireless service provider for more information.
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Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings.
Set a limit for device password attempts 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Number of Password Attempts field. Press the Menu key. Click Save. Encryption About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked.
5. Click Save. About encryption keys If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks.
5. Click Save. Generate a random password 1. 2. 3. 4. 5. 6. 7. In the password keeper, press the Menu key. Click New. Click the trackball. Click Random Password. Type the password information. Click the trackball. Click Save. Set criteria for randomly generated passwords 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the random password fields. Press the Menu key. Click Save Options. View a password in the password keeper In the password keeper, click a password.
To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options. Set the Confirm Delete field to No. Press the Menu key. Click Save. Delete a password from the password keeper 1.
2. 3. 4. 5. Click Options. Set the Password Attempts field. Press the Menu key. Click Save Options. Advanced security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Press the Menu key. Click Verify Security Software.
Smart cards About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field.
Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Authentication Certificate field. Press the Menu key. Click Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.
1. 2. 3. 4. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. 5. Perform one of the following actions: • To set permissions for the highlighted third-party application, click Edit Permissions. • To set permissions for all third-party applications, click Edit Default Permissions. 6. 7. 8. 9. Expand Connections, Interactions, or User Data. Set the permission fields. Press the Menu key. Click Save.
Set whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Theme Data: Set whether your device can use third-party applications as a source for customized themes. Data permissions for third-party applications Email: Set whether third-party applications can access email, SMS text, or PIN messages on your BlackBerry® device.
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BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long: This capsule makes the paddle longer. Slow: This capsule slows down the ball.
5 points Play BrickBreaker • To move the paddle, roll the trackball. • To release the ball in catch mode, press the Space key. • To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Set the paddle speed 1. In BrickBreaker, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field.
Service books About service books Service books determine which services are available on your BlackBerry® device. Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager. Accept a service book 1. 2. 3. 4. 5.
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Troubleshooting BlackBerry Basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
Voice dialing troubleshooting I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard.
• Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service.
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions: • Wait for a few seconds.
Clear the check box beside all languages that your SIM card does not support. I cannot attach a file to an MMS message Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.
I cannot play videos You can only play videos that are encoded as MPEG-4 Part 2 Simple Profile or H.263. I cannot open media files on my media card Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the Bluetooth enabled device for more information. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Set the Encryption field to Disabled. Press the Menu key. Click Save.
My display settings changed Depending on your theme, display settings, such as your font and Home screen background, might change when you switch themes. Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider.
Run a diagnostic report 1. 2. 3. 4. 5. In the device options, click Status. Press the Menu key. Click Diagnostic. Press the Menu key. Click Run. View a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Status. Press the Menu key. Click Diagnostic. Highlight a report. Press the Menu key. Click View Report. Submit a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Status. Press the Menu key. Click Diagnostic. Highlight a report. Press the Menu key.
1. 2. 3. 4. In the device options, click Status. Press the Menu key. Click Diagnostic. Press the Menu key. 5. 6. 7. 8. Click Options. Type the contact information. Press the Menu key. Click Save. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key twice. I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again.
Abbreviation list ADN: Abbreviated dialing number APN: Access point name BCC: Blind carbon copy CAP lock: Capital letter lock CC: Carbon copy FDN: Fixed dialing number FIPS: Federal Information Processing Standards GPS: Global Positioning System HTTP: Hypertext Transfer Protocol MCC: Mobile country code MDS: Mobile Data System MMS: Multimedia Messaging Service MNC: Mobile network code MPEG: Moving Picture Experts Group NUM lock: Number lock PIM: Personal information management PIN: Personal identification n
SMSC: Short Message Service Center SSL: Secure Sockets Layer TCP: Transmission Control Protocol TLS: Transport Layer Security Triple DES: Triple Data Encryption Standard TTY: Teletype WAP: Wireless Application Protocol WML: Wireless Markup Language WTLS: Wireless Transport Layer Security 254
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