User Guide
Table Of Contents
- BlackBerry basics
- Shortcuts
- Phone
- Voice dialing
- Make a call using a voice command
- Dial an extension using a voice command
- Check your phone number using a voice command
- Check the wireless coverage level using a voice command
- Check the battery power level using a voice command
- Change the voice dialing language
- Turn off choice lists for voice commands
- Turn off voice prompts
- Set playback options for voice dialing
- Set the matching sensitivity level for voice commands
- Improve voice recognition of numbers
- Voice dialing troubleshooting
- Media
- Messages
- Typing
- Search
- Attachments
- Synchronization
- About synchronization
- Reconcile email messages over the wireless network
- Delete email messages over the wireless network
- Prerequisites: Wireless data synchronization
- Synchronize organizer data over the wireless network
- About synchronization conflicts
- Manage email reconciliation conflicts
- Manage data synchronization conflicts
- About backing up and restoring device data
- Prerequisites: Wireless data restoration
- Delete all device data
- Empty the deleted items folder on your computer from your device
- Synchronization troubleshooting
- Browser
- Applications
- Add an application
- View properties for an application
- Delete a third-party application
- Receive a device password prompt before you add an application
- View the size of an application database
- About upgrading the BlackBerry Device Software
- Prerequisites: Upgrading the BlackBerry Device Software over the wireless network
- Upgrade the BlackBerry Device Software
- Return to the previous version of the BlackBerry Device Software
- Delete the previous version of the BlackBerry Device Software
- Application troubleshooting
- Maps
- GPS technology
- Contacts
- Calendar
- Tasks
- Memos
- Alarm
- Calculator
- Bluetooth technology
- Date and time
- Notification profiles
- BlackBerry Messenger
- Display and keyboard
- Language
- Change the display language
- Add a display language
- Delete a display language
- About typing input languages
- Change the typing input language
- Switch typing input methods
- Turn off the shortcut for switching typing input languages
- Change the input options for SureType technology
- Change the voice dialing language
- Change the display options for contacts
- Language troubleshooting
- Wireless network coverage
- Find information about wireless coverage indicators
- Turn off a wireless connection
- Network connection indicators
- Turn on wireless coverage notification
- Check the wireless coverage level using a voice command
- About the preferred wireless network list
- Add a wireless network to the preferred wireless network list
- Change the order of preferred wireless networks
- Delete a wireless network from the preferred wireless network list
- Turn off data service
- About roaming
- Switch wireless networks manually
- Verify the status of network connections and services
- Wireless network coverage troubleshooting
- Power, battery, and memory
- SIM card
- About the SIM card phone book
- Add a contact to your SIM card
- Copy contacts from your SIM card to your address book
- Copy a contact from your address book to your SIM card
- Change a SIM card contact
- Delete a SIM card contact
- Store SMS text messages on your SIM card
- About SIM card security
- Protect your SIM card with a PIN code
- Change the SIM card PIN code
- Change the display name for a phone number
- Security
- Third-party application control
- About permissions for third-party applications
- Reset connection permissions for third-party applications
- About direct Internet connections for third-party applications
- Set up a direct Internet connection for a third-party application
- Set permissions for a third-party application
- Connection permissions for third-party applications
- Interaction permissions for third-party applications
- Data permissions for third-party applications
- BrickBreaker
- Service books
- Troubleshooting
- BlackBerry basics troubleshooting
- Phone troubleshooting
- Voice dialing troubleshooting
- Media troubleshooting
- Message troubleshooting
- Typing troubleshooting
- Attachment troubleshooting
- Synchronization troubleshooting
- Browser troubleshooting
- Application troubleshooting
- Maps troubleshooting
- Contact troubleshooting
- Calendar troubleshooting
- Bluetooth technology troubleshooting
- Date and time troubleshooting
- Notification profile troubleshooting
- Display troubleshooting
- Language troubleshooting
- Wireless network coverage troubleshooting
- Security troubleshooting
- Diagnostic reports
- Glossary
- Legal notice
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,
changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop
Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop
Software Online Help.
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device
data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the
BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to restore synchronized
organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have
an activation password. For more information, contact your administrator.
Prerequisites: Wireless data restoration
• Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
• Verify that your administrator has provided you with an enterprise activation password.
• Verify that your device is connected to the wireless network.
Delete all device data
Verify that you have a backup copy of your BlackBerry® device data.
CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You
cannot stop the process after you start it. If you reset your device, the process continues after the device restarts.
1. In the device options, click Security Options.
2. Click General Settings.
3. Press the Menu key.
4. Click Wipe Handheld.
5. To delete all third-party applications from your device, select the Include third-party applications check box.
6. Click Continue.
7. Type blackberry.
Empty the deleted items folder on your computer from your device
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this
feature and that wireless email reconciliation is turned on. For more information, contact your administrator.
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