Specifications

• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and

Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent

and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can

change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 173

Email messages aren't reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,

and MemoPad.

• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For

more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the

documentation that came with the Bluetooth enabled device.

• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth

enabled device.

• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone

discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the

Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.

Bluetooth enabled devices can detect your smartphone for 2 minutes.

Help

Quick Help