Specifications

• If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power
is too low the device may be unable to pair.
• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home
screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and
Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device Properties. Clear
the Encryption checkbox. Press the key > Save.
• If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the
Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.
Related information
Make your smartphone discoverable, 206
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 108
Help
Quick Help
34