Version: 7.
Published: 2012-05-23 SWD-20120523104132533
Contents Quick Help ................................................................................................................................................... 9 Getting started: Your smartphone ................................................................................................................. 9 Popular topics ............................................................................................................................................ 26 Popular tips .....................
How to: Messages application .................................................................................................................... 81 Troubleshooting: Messages application .................................................................................................... 117 Files and attachments .............................................................................................................................. 123 How to: Files .....................................................
Change the status of a task ....................................................................................................................... 202 Hide completed tasks ............................................................................................................................... 202 Show tasks in the calendar ....................................................................................................................... 202 Synchronizing tasks and memos ..........................
Applications ............................................................................................................................................. 244 How to: Applications ................................................................................................................................ 244 Troubleshooting: Applications .................................................................................................................. 246 BlackBerry ID ....................................
Power and battery .................................................................................................................................... 300 How to: Power and battery ........................................................................................................................ 300 Storage space and media cards ................................................................................................................ 303 How to: Storage space and media cards .....................
Legal notice .............................................................................................................................................
User Guide Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices.
User Guide Quick Help Smart tags A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device users. Create a smart tag to open a webpage, call a phone number, send a text or email message, open an application, or view a location on a map. You can also copy your smart tag information to writable smart tag stickers to add to posters and more. For more information, see Smart tags 290 .
User Guide Quick Help New in BlackBerry 7 BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID.
User Guide Quick Help Touch-free call answering You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset 71 . Bluetooth enhancements You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file 105 .
User Guide Quick Help About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
User Guide Quick Help Keys on the front of your BlackBerry smartphone Escape • • Return to the previous screen. Close the menu. Send • • Make a call. Answer a call. End/Power • • • End a call. Return to the home screen. Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen. Keys on the right side of your smartphone Volume/Mute • • • • Right convenience key • • Press the top and bottom keys to change the volume.
User Guide Quick Help Keyboard Alt Symbol Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth enabled device.
User Guide Quick Help Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All. Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available.
User Guide Quick Help Instant messaging Instant Messaging folder BBM Some applications might appear in this folder including applications that you download.
User Guide Quick Help Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Documents To Go Files Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is being downloaded.
User Guide Quick Help Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games folder BrickBreaker Games Some applications might appear in this folder, including applications that you download. Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
User Guide Quick Help Wi-Fi technology is turned on NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
User Guide Quick Help CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry.
User Guide Quick Help Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper.
User Guide 2. 3. Quick Help Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. Click Add. Show or hide a home screen panel 1. On the home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel. 3. Press the key > Save.
User Guide • Quick Help To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. 1. On the home screen, press the 2. Change the Downloads Folder field. 3. Press the key > Options. key > Save. Change themes 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Quick Help Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
User Guide Quick Help networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
User Guide • Quick Help Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
User Guide Quick Help Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
User Guide Quick Help Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact. Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card.
User Guide Quick Help If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
User Guide Quick Help Popular tips Save time and maximize your efficiency with these quick tips. Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon.
User Guide Quick Help • • Identify an indicator. Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. key > Mark Prior Highlight a date field. Press the Read. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to.
User Guide Quick Help Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key.
User Guide Quick Help Tips: Extending battery life Close apps when you're finished with them. In an app, press the Turn on battery saving mode. On the home screen or in a folder, click the Options icon. ClickDevice > Battery Saving Mode. Select the Turn on Battery Saving Mode when battery power level is low checkbox. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
User Guide Quick Help Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.
User Guide Quick Help Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.
User Guide Quick Help Show the keyboard Tap a text field or tap the Show Keyboard icon at the bottom of the screen. Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen. Insert a period (.) Tap the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Tap the key. Capitalize a letter Tap the Turn on CAPS lock Touch and hold the key. Tap the letter key.
User Guide Quick Help Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone.
User Guide • • • • • • Quick Help If you're not receiving calls, verify that call blocking and call forwarding are turned off. Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
User Guide Quick Help Change, prioritize, or delete an email filter, 93 Forward email from a specific email folder to your smartphone, I can't send messages Try the following actions: • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
User Guide Quick Help Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: • • On the home screen, click your Sound and Alert Profiles icon.
User Guide • • • Quick Help Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Tips and shortcuts Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app.
User Guide Add an app to the Favorites panel. Tips and shortcuts Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite. Change options for the home screen such as the wallpaper. On the home screen, press the key > Options.
User Guide Tips and shortcuts Delete the previous text from a reply message. When you are replying to a message, press the Delete Original Text. Change how often podcast or social feed applications refresh content. Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash.
User Guide Tips and shortcuts Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.
User Guide Tips and shortcuts Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using. Press and hold the key until the application switcher appears. Click an application icon. Press the Close or Exit. key > Check how much free application storage you have.
User Guide Tips and shortcuts Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User Guide Tips and shortcuts Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.
User Guide Tips and shortcuts Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. Shortcuts: Phone Depending on the typing input language that you're using, some shortcuts might not be available.
User Guide Tips and shortcuts Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U.
User Guide Tips and shortcuts Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Shortcuts: Typing with the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're using, some shortcuts might not be available.
User Guide Turn on NUM lock Tips and shortcuts Touch and hold the key until the lock indicator appears on the key. To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger. Change the typing input language If you have more than one typing input language installed, and you're using the full keyboard, tap the language key.
User Guide Take a picture Tips and shortcuts Press the Convenience key on the right side of your smartphone. Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application.
User Guide Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the of the screen. key. Your phone number appears at the top • To view a list of your multiple phone numbers, from the home screen, press the key. Click the area at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. Make a call 1.
User Guide Phone Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash.
User Guide Phone Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the To resume a call, press the key > Hold. key > Resume. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press a letter key.
User Guide Phone smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.
User Guide Phone Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the 2. Press the 3. Change the Default Call Volume field. 4. Press the key. key > Options > In-call Settings. key > Save. Improve sound quality during a call You can't change sound quality when you are using a Bluetooth enabled headset. 1. During a call, press the 2.
User Guide Phone Change the contact that is assigned to a speed dial key 1. From the Home screen, press the 2. Press the 3. Highlight a contact or phone number. 4. Press the key. key > View > Speed Dial List. key. • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.
User Guide 2. 3. Press the Phone key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number. • To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. Press the key > Save.
User Guide Phone 3. Highlight a call blocking option. 4. Press the 5. Type your call blocking password. key > Enable. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password. Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported.
User Guide Phone Add, change, or delete a contact in your fixed dialing list Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the 2. Press the key. key > Options > FDN Phone List. • To add a contact, press the phone number. • To change a contact, press the key > New. Type your PIN2 code. Press the key > Edit. Change the contact information.
User Guide Phone 2. Press the key > Options > Smart Dialing. 3. Set the Country Code and Area Code fields. 4. If necessary, set the Local Country Code field and International Dialing Digits field. 5. In the National Number Length field, set the default length for phone numbers in your country. 6. Press the key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix.
User Guide Phone Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone. 1. During a conference call, press the 2. Click a contact.
User Guide Phone Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider. The phone list view option allows you to sort how call logs appear in the Phone application.
User Guide Phone 3. Highlight a call log. 4. Press the 5. Highlight a call log. 6. Press the key > View > History. key. • To add notes, click Add Notes. • To change notes, click Edit Notes. • To delete notes, click Edit Notes. Press the 7. Press the key > Clear Field. key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the 2.
User Guide Phone If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers.
User Guide Phone Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the 2. Press the 3. key. key > Options > In-call Settings. • To hide your phone number when you make calls, change the Restrict My Identity field to Always. • To display your phone number when you make calls, change the Restrict My Identity field to Never.
User Guide Phone Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the home screen, press the 2. Press the 3. key. key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/ Headset Only).
User Guide Phone About TTY support, 71 Phone options, 69 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.
User Guide Phone Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
User Guide • • • • • • • • • Phone Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.
User Guide Phone I can't block calls • • Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.
User Guide • Phone Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 277 Change the language for voice commands, 78 My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 75 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1.
User Guide Voice commands Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands.
User Guide Voice commands Related information My smartphone doesn't recognize names or numbers in voice commands, 80 Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically. 1.
User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
User Guide Messages Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon.
User Guide Messages • To search for messages using the criteria from your last advanced search, press the Advanced. Press the key > Last. key > Search by > Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your message search results, 312 Message search criteria, 311 Hide filed and sent messages from the Messages application 1. On the home screen, click the Messages icon. 2. Press the 3.
User Guide 2. 3. Press the Messages key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. Press the key > Save. Hide the new or unread message indicator 1. On the Home screen, click the Messages icon. 2. Press the 3. key > Options > Message Display and Actions.
User Guide Messages Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. key > Options > Message Display and Actions. 2. Press the 3. Change the Days To Keep Messages field. 4. Press the key > Save. Related information Some messages no longer appear on my smartphone, 118 Open a new message automatically when you remove your smartphone from your holster 1. On the Home screen, click the Messages icon. 2. Press the 3.
User Guide 3. Press the Messages key > Save. Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options.
User Guide Messages 2. Press the key > Options > Email Account Management. 3. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Compose and send an email 1. On the home screen, click the Messages icon. 2. Press the 3. In the To field, type an email address or a contact name. key > Compose Email. 4. Type a message. 5. Press the key > Send.
User Guide Messages On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the • To save a draft email, press the key > Save. key > Compose Email > Save Draft. Related information View saved messages, 88 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc.
User Guide Messages 2. Change the Importance field. 3. Press the key > Save. Viewing and replying to email View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All.
User Guide Messages • To change the message, click Edit. Change the message. Press the • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • key > Send. key > Change Address. Click a new contact. To resend the message without changing it, click Resend. Related information I can't send messages, 40 Change options for HTML email 1. On the home screen, click the Messages icon. 2. Press the 3. In the HTML Email section, do any of the following: 4.
User Guide Messages • To mark all messages that are prior to a specific date as read, highlight a date field. Press the Read. key > Mark Prior Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key.
User Guide Messages 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Highlight a folder. 5. Press the key > File. key > File. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Click a folder. key > View Folder. Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer.
User Guide Messages Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
User Guide Messages Option Description forwarded, specify whether it is forwarded with high importance or with the email header only. Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Filter by > Sender or Subject. key > Save. Turn on an email filter 1. On the Home screen, click the Messages icon. 2. Press the 3.
User Guide Messages In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide 2. Press the Messages key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network.
User Guide Messages 4. Clear the Save Copy In Sent Folder checkbox. 5. Press the key > Save. Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
User Guide Messages Create or delete a Google Mail label 1. On the Home screen, click the Messages icon. 2. Press the • key > Labels. To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key > Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. 1.
User Guide Messages 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the 4. If necessary, click Yes. key > Report Spam. Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.
User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the 2. Click an attachment type. 3. Click a file. key > Attach. Related information I can't attach a file to a text message, 122 Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1.
User Guide Messages Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message. • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete.
User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. In the Channels section, highlight a cell broadcast channel. 4. Press the key.
User Guide Messages 1. On the home screen, click the Messages icon. 2. Press the key > Options > Emergency Alert Messages. • To unsubscribe from extreme threat alert messages, clear the Extreme Threat Alert Messages checkbox. • To unsubscribe from severe threat alert messages, clear the Severe Threat Alert Messages checkbox. • To unsubscribe from amber alert messages, clear the Amber Alert Messages checkbox. Delete a message On the Home screen, click the Messages icon.
User Guide Messages Find your PIN Do one of the following: • On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information. • If supported by your input language, in a message or memo, type mypin followed by a space. Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the 3. In the To field, do one of the following: key > Compose Other > Compose PIN. • Type a PIN. Press the key on the keyboard.
User Guide Messages Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. When you are composing an email or a PIN message, press the 2. Change the Importance field. 3.
User Guide Messages Open a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, meeting invitation, or calendar entry, press the 2. If necessary, click Retrieve Attachment Information. 3. Click Open Attachment. 4.
User Guide Messages Related information I can't attach a file to a text message, 122 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the 2. Change the font fields. 3. Press the key > Options.
User Guide Messages 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 122 Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. In a message, highlight a contact card. 2. Press the key > View Attachment. 3. Press the key. 4.
User Guide 1. Messages Do one of the following: • To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click Security > Firewall. Select the checkbox beside one or more message types. • To block only text messages with attachments that are from an advertiser or unknown sender, on the home screen, click the Text Messages icon.Press the key > Options.
User Guide Messages 11. Press the key > Close. 12. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Highlight a message type. 4. Press the > Reset Count or Reset All Counts.
User Guide Messages 2. Press the key > Options. 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox. 4. Press the key > Save. Using a secure method, let the recipient know what the passphrase is. Attach a certificate or PGP key to a message You can attach a certificate or PGP key to email and PIN messages. 1. When composing a message, press the 2. Highlight a certificate or PGP key. 3.
User Guide 3. Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, 116 Attachment indicators in S/MIME and PGP protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments.
User Guide 2. Press the Messages key > Encryption Details. S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
User Guide Messages Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
User Guide Messages You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification.
User Guide Messages Change the size of S/MIME or PGP indicators in messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. In the General section, change the Message Viewer Icons field. 4. Press the key > Save.
User Guide Messages 3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send. 4. Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3.
User Guide Messages IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
User Guide Messages Generate an encryption key, 323 Change or delete a contact, 186 Turn on or turn off data service or set roaming options, 258 Options for email filters, 92 Resend a message, 88 Wireless coverage indicators, 261 Turn on, turn off, or check the status of a network connection, 257 Resend a message, 88 I'm not receiving messages Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Messages The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
User Guide Messages Related information Feature availability, 25 A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
User Guide Messages Receive only the first section of long email messages, HTML email messages don't appear correctly Try the following actions: • • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • Try viewing your message in plain text. Press the Try downloading external pictures. Press the key > Get Images. key > Get Plain Text.
User Guide Messages Try the following actions: • • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Verify that fixed dialing is turned off. Related information Turn on, turn off, or check the status of a network connection, 257 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported.
User Guide Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
User Guide Files and attachments Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key.
User Guide Files and attachments About files and attachments, 104 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send.
User Guide 5. Click a folder. 6. Press the Files and attachments key > Paste. Related information Send a file, 105 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Files and attachments 2. Press the key > Explore. 3. Find and highlight the file or folder you want to hide. 4. Press the 5. Select the Hidden checkbox. 6. Click OK. key > Properties. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 127 View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid.
User Guide Files and attachments View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet.
User Guide Files and attachments Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. • To view text only, click View Text.
User Guide Files and attachments Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If part of a Google Mail conversation doesn't appear, press the • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
User Guide Media Media How to: Media Media file basics Play a media file 1. Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls don't appear at the bottom of the screen, touch the screen. • To play a media file, click the • To pause a media file, click the • To stop a media file, click the icon. icon. icon.
User Guide Media Mute a call, 57 Improve sound quality for media files, 132 Amplify the volume using the audio boost feature, 132 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. Do one of the following: • On the home screen, click the Media icon. Press the key > Media Options. • On the home screen or in the Applications folder, click the Voice Notes icon.
User Guide • Media To delete a file, click Delete. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Media 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save. Sort media files 1. Do one of the following: • To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video. • To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder.
User Guide Media About transferring and synchronizing files, 134 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send.
User Guide Media File extensions Video file formats Audio file formats ASF • • • WMA Windows Media Video 9 VC-1 WMV • Windows Media Audio 9 and Windows Media Audio 9 Professional Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC — • • FLAC Ogg Vorbis — • • • AAC-LC AAC+ eAAC+ — AMR-NB — • • QCELP EVRC — • • • PCM G711 U/A GSM 610 — Wave Synthesizer OGG AAC AMR QCP WAV MID For information about media file extensions and media file for
User Guide • • Media TIF WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported audio and video file formats and extensions, 135 Music Related information Transfer files to and from your smartphone, 134 Shuffle or repeat songs 1. On the home screen, click the Media icon > Music icon. 2.
User Guide Media Add the song that is playing to a playlist 1. When playing a song, press the 2. Click a playlist. key > Add To Playlist. Move or delete a song in a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Click a standard playlist. 4. 5. Highlight a song. • To change the location of the song in the playlist, press the key > Complete Move. the • To delete the song from the playlist, press the Press the key > Move.
User Guide Media 2. Play a video. 3. If the media controls don't appear at the bottom of the screen, touch the screen. 4. When the video shows the picture that you want to use as the thumbnail picture, click the 5. Press the icon. key > Set Video Thumbnail. Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the 3.
User Guide Media Delete video Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon. Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused.
User Guide Media Change the video size and format The larger the video, the more storage space the video requires. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Change the Video Format field. 4. Press the key > Options. key > Save.
User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click the Camera icon. 2. If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out. 3. Press the Right Convenience key.
User Guide 2. Media To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the home screen, click the Camera icon. 2. To change the camera scene mode, click the scene mode icon at the bottom of the screen. 3.
User Guide Media Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the home screen, click the Camera icon. 2. Press the 3. Select the Image Stabilization check box. 4. Press the key > Options. key > Save.
User Guide Media 2. Press the key > Options. 3. Change the Store Pictures field. 4. Press the key > Save. Pictures Related information Transfer files to and from your smartphone, 134 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper.
User Guide Media Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. • To zoom out from the picture, touch the screen with your finger and thumb and pinch them together. • To pan the picture, when you are zoomed into it, slide your finger on the screen in any direction. • To rotate the picture, press the key > Rotate.
User Guide Media View pictures in list view or thumbnail view 1. On the home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View List or View Thumbnail. Organize pictures by date or folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder. Create a picture folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the 3.
User Guide Media FM Radio Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon > FM Radio icon. • To turn on the radio, click the icon. • To turn off the radio, click the icon.
User Guide Media 2. Click Add Station. 3. In the Name field, type the name of the station. 4. Click Save. Play, edit, or delete a favorite radio station 1. On the home screen, click the Media icon > FM Radio icon. 2. Click the Favorites icon at the bottom of the screen. 3. Highlight a favorite radio station. 4. Press the key. • To play the radio station, click Tune to Station. • To edit the name of the radio station, click Edit Station.
User Guide Media Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide Media Copy, move, rename, or delete a file, 126 Change the size of pictures that you take, 143 Change the video size and format, 141 I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
User Guide Media Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't listen to FM radio Try the following actions: • • Verify that you have wired headphones plugged into your BlackBerry smartphone. Verify that you have turned on the radio. • Verify that there are FM radio stations available in your area.
User Guide Media I can't use a shortcut Try the following actions: • • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or ring tone for certain profiles or add a custom profile.
User Guide Ring tones, sounds, and alerts Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2.
User Guide Ring tones, sounds, and alerts Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
User Guide Ring tones, sounds, and alerts Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED.
User Guide Ring tones, sounds, and alerts Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save.
User Guide Browser Browser How to: Browser Browser at a glance 159
User Guide Browser Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. To stop loading a webpage, press the key > Stop. Zoom in to or out from a webpage On a webpage, press the key > Zoom. • To zoom in, on the trackpad, slide your finger up.
User Guide Browser 3. In the General section, select the Enable Keyboard Shortcuts checkbox. 4. Press the key > Save. Related information Shortcuts: Browser, Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key > Find or Find on Page. key on the keyboard.
User Guide Browser To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the 2. Click Home. key. Close the browser 1. On a webpage, press the 2. Click Close. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. • To zoom in to or out from the picture, press the • To stop zooming, press the key > Zoom.
User Guide Browser Copying and sending web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the To paste the address, press the key > Copy Image Link. key > Paste. Send a web address, link, or picture 1.
User Guide Browser Bookmark a webpage 1. On a webpage, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4. Click Add. Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the key.
User Guide Browser Add, rename, or delete a bookmark folder for webpages 1. On the home screen, click the Browser icon. key > Bookmarks. 2. Press the 3. Highlight a bookmark folder. 4. Press the • key. To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the keyboard. • key on the To delete a bookmark folder, click Delete Folder. Browser options Change your browser home page or start page 1.
User Guide Browser 1. On the home screen, click the Browser icon. 2. Press the 3. In the General section, click Manage Search Engines. 4. Click a search engine. key > Options. Related information Add a search engine from a website, 166 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the Home screen, click the Browser icon.
User Guide Browser Stop blocking pop-ups on webpages 1. On the home screen, click the Browser icon. key > Options. 2. Press the 3. In the Web Content section, clear the Block Popups checkbox. Receive a prompt before you close the browser or stream media from the Internet 1. On the home screen, click the Browser icon. 2. Press the 3. In the General section, below Prompt Before, do one of the following: • key > Options.
User Guide Browser Turn off cookies in the browser 1. On the Home screen, click the Browser icon. key > Options. 2. Press the 3. In the Privacy & Security section, clear the Accept Cookies check box. 4. Press the key > Save. Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2.
User Guide Browser smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server. Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.
User Guide 4. Press the Browser key > Save. Related information Browser security options, 169 Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3.
User Guide Browser smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your smartphone even when your smartphone is not connected to the wireless network.
User Guide Browser About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location. Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the 2. Click Subscribe to RSS Feed. 3.
User Guide Browser I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Calendar Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
User Guide Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Click a view. key > View. Go to a specific date in the calendar 1.
User Guide Calendar I can't set some fields when scheduling appointments, 183 Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. 1. On the Home screen, click the Calendar icon.
User Guide Calendar • To save an appointment, press the key > Save. Related information Turn off your smartphone, 300 I can't schedule appointments that span multiple days, 183 I can't set some fields when scheduling appointments, 183 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the 2.
User Guide Calendar In a meeting or meeting invitation, below the list of meeting participants, click View Availability. • If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend.
User Guide Calendar Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the 3. key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields.
User Guide 4. Press the Calendar key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Calendar (CICAL) field. 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. On the Home screen, click the Calendar icon. 2. Press the 3.
User Guide Calendar Conference call meetings, 181 Create a conference call meeting from your smartphone Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call checkbox. 2. Type the information for the conference call. 3. Press the key > Save.
User Guide Calendar I can't enter a conference call with the Join Now option, 184 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type your conference call information. key > Options > Conference Calling. 4. Press the key > Save.
User Guide Calendar Related information About synchronization conflicts, 175 Synchronize organizer data over the wireless network, 175 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, key > Save. click New Contact. Type the contact information. Press the • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information.
User Guide Contacts Do one of the following: • To copy contacts from your SIM card to your contact list, in the contact list, press the Press the key > Copy All To Contacts. • key > SIM Phone Book. To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number . • Press the key > Copy to SIM Phone Book. Press the key > Save.
User Guide Contacts • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar key > Add to Contacts > Add to Existing entry, highlight the information you want to add to a contact. Press the Contact. Click a contact. If necessary, add contact information. Press the key > Save. • To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Delete.
User Guide Contacts Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Attach > Contact. key > Continue. Related information I can't attach a file to a text message, 122 Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. key > Add Picture. 4.
User Guide Contacts About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
User Guide Contacts In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Contacts About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
User Guide Contacts Change or delete a personal distribution list 1. On the Home screen, click the Contacts icon. 2. Highlight a personal distribution list. 3. Press the key. • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group. • To delete a personal distribution list, click Delete Group > Delete.
User Guide Contacts Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Options. key > Save.
User Guide 5. Press the Contacts key > Save. Change how contact names appear in Remote Lookup results By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the search results. You can choose to display a contact's first and last names instead. 1. On the home screen, click the Contacts icon. 2. Press the 3. Click Contact Display and Actions. 4. Clear the Show Display Name checkbox. 5. Press the key > Options. key > Save.
User Guide Contacts Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
User Guide Clock Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK.
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Options. key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3.
User Guide Clock Silence the alarm • If snooze is not turned on, click Dismiss. • If snooze is turned on, click Snooze. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4. Press the key > Options. key > Save.
User Guide Clock To turn off bedside clock mode, press the key. Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Click the start/stop icon. key > Stopwatch. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results. Click a message type. Use the timer 1. On the Home screen or in the Applications folder, click the Clock icon. 2.
User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the • • If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the such as the due date and recurrence. 2. key > New.
User Guide Tasks and memos Change the status of a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the • key. To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the Save. Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1.
User Guide Tasks and memos Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Tasks and memos About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Tasks and memos About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
User Guide Tasks and memos To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5.
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type.
User Guide Typing Highlight, cut, copy, or paste text 1. To highlight the text, touch the beginning and the end of the text. 2. To adjust the highlighted text, slide the cursor frame. 3. Press the 4. Click Cut or Copy. 5. Place the cursor where you want to insert the cut or copied text. 6. Press the key. key > Paste. Type a symbol Do any of the following: • If you're using the full keyboard in landscape or portrait view, tap the key. Tap the key. Tap the symbol.
User Guide Typing Clear text from a field In a field that you typed text into, press the key > Clear Field. Typing input methods About typing input methods The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word. The language that you're typing in determines the typing input methods that are available.
User Guide 4. Typing • To turn off all typing assistance, change the Style field to Direct. If the Direct option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Full. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.
User Guide Typing If you're using the SureType input method, even though most keys have more than one letter, you only have to press the letter key for each letter in a word once. Your smartphone also displays a list of suggested words so that you don't have to type the entire word. 1. Press the letter key once for each letter in a word. 2. Do any of the following: • To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard.
User Guide Typing Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Typing Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Typing Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later.
User Guide Typing Turn off word substitution 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save.
User Guide Typing Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. key > Check Spelling. 1. Press the 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. key > Ignore All.
User Guide Typing If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again.
User Guide Keyboard Keyboard How to: Keyboard Change the keyboard layout You can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry smartphone can attempt to set your keyboard layout automatically based on your location and wireless service provider. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Virtual Keyboard Layout field. 4. Press the key > Save.
User Guide Keyboard Related information Hide the keyboard, 208 Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Convenience Key Opens field. 4. Press the key > Save. Set the cursor speed 1.
User Guide Keyboard Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide • Keyboard Verify that you didn't delete the application that you assigned to the key.
User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language.
User Guide Language Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software . 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. 3.
User Guide Language To stop using the language key to switch languages, clear the Virtual Keyboard Language Key checkbox. The language key is replaced by a key with the symbol most often used in your typing input language. Change which languages appear when you switch input languages 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. 3. Beside Input Language, click Manage. 4. Select or clear the checkbox beside a language. 5. Click Save.
User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 229 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following: 4.
User Guide 4. Screen display Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, 228 Screen display, 225 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden.
User Guide Screen display Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
User Guide Screen display Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity. 3. • If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
User Guide 2. 3. Screen display Click Accessibility. • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. Press the key > Save. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear.
User Guide Screen display No application opens when I press a Convenience key Try the following: • • If you haven't done so, assign an application to the key. Verify that you didn't delete the application that you assigned to the key. The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased.
User Guide 4. Press the GPS technology key > Save. To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4.
User Guide GPS technology Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
User Guide Compass Compass How to: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can only use the Compass application in portrait view. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north.
User Guide Compass • To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Tap the destination. • To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point of interest. Tap the destination. The compass displays the direction of the destination. To clear the destination from the compass, press the key > Clear Destination.
User Guide Calibrate the compass manually, 235 236 Compass
User Guide Maps Maps How to: Maps Map basics Get directions 1. On the home screen, click the Messages icon. 2. Press the 3. Do one of the following to specify a starting location: key > Get Directions. • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location. • To specify the location that you're currently viewing on a map, set the Start field to Use center of map.
User Guide Maps 1. On the Home screen, click the Maps icon. 2. On a map, press the > Clear Map. View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map. Send a location You can send a location as a message, for example, in an email or instant message.
User Guide Maps • To zoom to a point on a map, press the • key > Zoom to Point. To zoom out, on the screen, slide your fingers apart. Pan a map 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the 3. On the screen, swipe in any direction. key > Pan Mode. Map favorites Add a location to your list of favorites 1. On the Home screen, click the Maps icon. 2. View a location on a map. 3. Press the key > Add as Favorite > OK.
User Guide 5. 6. Maps Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. Click OK. Delete a location from your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the 3. Highlight a location. 4. Press the 5. Click Yes. key > Favorites. key > Remove as Favorite.
User Guide Maps 3. Select a promotion. 4. Select Show Coupon. View more promotion details 1. On the home screen, click the Maps icon. 2. Tap the 3. Do any of the following: icon. • To view the promotion location, select Map. • To view directions to the promotion location, select Route, confirm the Start and End locations, and select Search. • To view the related website, select Web. • To call the business, select Call. Personalize: Maps Change the units of measure for maps 1.
User Guide 4. Press the Maps key > Save. Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. 1. On a map, press the 2. Click Set Global Map Services. 3. Do one of the following: 4. key > Options. • To view text on maps only in English, change the Map Display Language field to English.
User Guide 4. Press the Maps key > Save. Troubleshooting: Maps I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window. If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
User Guide Applications Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.
User Guide Applications About multitasking, 244 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the 2. Click an application icon. 3. In the app, do one of the following: • Press the key > Close. • Press the key. If necessary, continue to press the key until the application switcher appears.
User Guide Applications Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3.
User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
User Guide Error message and cause Applications Possible solution Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software Try the following actions: error • Reset your smartphone. Error 545: Incompatible file system • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
User Guide Applications Reset your smartphone, 300 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software.
User Guide BlackBerry ID BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
User Guide BlackBerry ID Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID. 1. 2. Do one of the following: • From a computer, visit www.blackberry.com/blackberryid.
User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
User Guide • 2. BlackBerry Device Software To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Complete the instructions on the screen. If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.
User Guide BlackBerry Device Software Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network. Try the following actions: • • • • • Verify that your BlackBerry smartphone is connected to a wireless network.
User Guide BlackBerry Device Software My smartphone responds slowly or freezes Try the following actions: • • • • Close unused applications. Free some of your application storage. Update your BlackBerry Device Software. Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. 1.
User Guide Manage Connections Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type.
User Guide Manage Connections If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally. For more information about roaming and roaming fees, contact your wireless service provider.
User Guide Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks.
User Guide 6. Press the Manage Connections key > Close. Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Manage Connections Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
User Guide Manage Connections Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
User Guide Manage Connections Related information Turn on or turn off data service or set roaming options, 258 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
User Guide Manage Connections Connect to a Wi-Fi network About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places.
User Guide Manage Connections 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network. 3. In the SSID field, type the name of the Wi-Fi network. 4. Click Next. 5. In the Security Type field, click the Wi-Fi network security type and provide any requested information. 6. Click Save and Connect.
User Guide 3. Press the Manage Connections key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save. Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi network. SSID Type the Wi-Fi network name.
User Guide Manage Connections WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
User Guide Manage Connections Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
User Guide Manage Connections Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3.
User Guide Manage Connections About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
User Guide Indicator Manage Connections Description Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, 58 Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: • • Verify that you turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area.
User Guide • Manage Connections certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.
User Guide Mobile Hotspot mode Mobile Hotspot mode How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
User Guide Mobile Hotspot mode Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs. 1.
User Guide Mobile Hotspot mode Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Mobile Hotspot mode Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot Connections. 3. Press the key > Diagnostics. 4. Press the key > Email Report.
User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
User Guide 2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search. 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following: Bluetooth technology • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.
User Guide Bluetooth technology Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth® technology. During a call, press the key > Activate . Related information Turn on or turn off Bluetooth technology, 277 Share contacts with a paired Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Bluetooth technology Send contact cards using Bluetooth technology Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone. 1. On the home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth. Rename or delete a paired Bluetooth enabled device Before you begin: To perform this task, you must turn on Bluetooth® technology.
User Guide Bluetooth technology Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
User Guide Bluetooth technology Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server. Turn off a Bluetooth profile 1.
User Guide Bluetooth technology Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Change the Contacts Transfer field. key > Options. 5. Press the key > Save.
User Guide • 4. Bluetooth technology To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox. Press the key > Save. Turn off the prompt that appears when connecting or pairing 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the 5. Set the Trusted field to Yes. 6.
User Guide Bluetooth technology 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Clear the Connect on Power Up checkbox. 5. Press the key > Options. key > Save. Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: • • • • • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
User Guide Bluetooth technology I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for field, try typing 0000.
User Guide • • Bluetooth technology Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
User Guide NFC technology NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled electronic payment terminals, and NFC-enabled access points.
User Guide NFC technology BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry Tag 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Click Add New Device. 4. Align the back of your BlackBerry smartphone with a smart accessory or an NFC-enabled device. 5. If necessary, enter your smartphone password or your accessory's PIN.
User Guide NFC technology 2. Navigate to a webpage. 3. Align the back of your BlackBerry smartphone with the back of another NFC-enabled device. Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone reads the smart tag and saves the smart tag in the Smart Tags application.
User Guide 3. NFC technology Click Save. Share a smart tag Before you begin: To perform this task, NFC technology must be turned on and the click a smart tag. indicator must appear on the screen when you 1. In the Applications folder, click the Smart Tags icon. 2. Click a smart tag. 3. Align the back of your BlackBerry smartphone with an NFC-enabled device. Change a smart tag You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone. 1.
User Guide NFC technology Copy smart tag data from your smartphone to a writable smart tag You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your own smart posters, smart postcards, and more. 1. In the Applications folder, click the Smart Tags icon. 2. Click a smart tag. 3. Press the 4. Tap the back of your BlackBerry smartphone against a writable smart tag. key > Write to Tag.
User Guide NFC technology NFC technology options Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight is off 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication. 3. In the Allow NFC Card Transactions section, do any of the following: 4.
User Guide NFC technology Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. My smartphone doesn't respond to NFC technology Try the following actions: • Verify that NFC technology is turned on.
User Guide • • • NFC technology Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone. If you can't find a file that was sent to you, check the folder that matches the file type of the sent file.
User Guide Media server Media server How to: Media server About sharing files using the media server The media server allows you to wirelessly share the media files from your BlackBerry smartphone with supported devices that are UPnP compatible or DLNA Certified, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone and get access to your shared media files so you can play the files on the connected devices.
User Guide Media server Manage the devices connected to the media server You can change your decisions about which devices connect, and how they connect, while using Media Server. 1. On the home screen, click the Media icon. 2. Press the 3. Click Access Control. 4. Highlight a connection. 5. Do one of the following: • key > Media Server. To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field.
User Guide Smart accessories Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
User Guide Smart accessories Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3. Click a dock profile. 4. Change the dock settings. 5.
User Guide Power and battery Power and battery How to: Power and battery Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Auto On/Off. 3.
User Guide Power and battery Check the battery power level 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. About the Device Analyzer application You can use the Device Analyzer application to monitor applications for excess power consumption and to conserve battery life. For example, you can turn on battery saving mode to monitor your BlackBerry smartphone's battery power level.
User Guide Power and battery Turn on or turn off application monitoring Application monitoring alerts you when an application uses too much battery power or stops responding. To conserve battery power, you can close or remove these applications. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Monitoring Mode. 3. Select or clear the Turn on Application Monitoring checkbox.
User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
User Guide Storage space and media cards 3. Press the key > Enable USB Mass Storage. 4. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. To turn off USB mass storage mode, press the key > Disconnect. Back up smartphone data to your media card Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.
User Guide Storage space and media cards Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the 4. Complete the instructions on the screen. key > Repair.
User Guide Storage space and media cards About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
User Guide Storage space and media cards View the amount of available storage space on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information Tips: Freeing space to optimize your smartphone's performance, 47 View the amount of storage space used by media files 1. On the Home screen, click the Media icon. 2. Press the key > Memory Use.
User Guide Storage space and media cards The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Try the following actions: • • • • • Verify that you have deleted old email messages or text messages, especially messages with attachments.
User Guide Search Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results. 1. On the home screen, click the 2. Type your search terms. icon. To stop a search, press the key twice.
User Guide Search Change search options 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Search. 3. • To clear search history, click Delete Search History. • To turn off search history, clear the Show Search History checkbox. • To turn off web suggestions, clear the Show Web Suggestions checkbox.
User Guide Search Do more with your message search results, 312 Message search criteria, 311 Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.
User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available search results, click Get More Results. • To add the message that you highlighted to your message inbox, click Add.
User Guide 2. Type the text. 3. Press the Search key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon.
User Guide Related information Turn on, turn off, or check the status of a network connection, 257 314 Search
User Guide Security Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain period of inactivity. You must enter your smartphone password to unlock your smartphone. If you forget your password, it can't be recovered.
User Guide Security you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information. Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User Guide Security Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the screen, press the • To unlock the screen, press the key on the top of your smartphone. key and slide your finger up. • To lock your smartphone with a password, on the home screen or in a folder, click the • icon.
User Guide 4. Press the Security key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete. You can't stop the process after you start it.
User Guide 5. Security • To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox. • To allow the use of location services, like GPS, select the Location services checkbox. • To allow Internet access, select the Browser checkbox.
User Guide Security Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords. You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.
User Guide Security To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. In the Password Entries section, clear the Allow Clipboard Copy checkbox. 4. Press the key > Options. key > Save. Hide or show passwords in the Password Keeper 1.
User Guide Security smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your smartphone generates, or both. Your smartphone decrypts data as you access it.
User Guide Security 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save. Use a certificate to encrypt the encryption keys on your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
User Guide Security 3. Press the key > Enable Security. 4. Type your SIM card PIN code. If you exceed the number of allowed attempts to enter the SIM card PIN code, your SIM card does not function. 5. Press the key on the keyboard. Change a SIM card PIN code 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card.
User Guide Security Change when your smartphone deletes sensitive data from the temporary smartphone memory 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox.
User Guide Security If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your certificate list.
User Guide 7. Security Click Add To Key Store. Related information I can't download a certificate, I can't download a PGP key from an LDAP-enabled server, Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1.
User Guide Security 3. Press the key > Import Media Card Certs or Import Media Card PGP Keys. 4. Select the certificates or PGP keys you want to import. 5. Press the key > Import Certificates or Import PGP keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the Key.
User Guide Security View the certificate chain for a certificate 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Show Chain.
User Guide Indicator Security Description Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate, certificate chain, or PGP key 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Security To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold. Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer. Change in Affiliation The certificate subject no longer works for the organization.
User Guide Security Turn off prompts that appear when you add a certificate or PGP key to the key store 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key > Fetch Certificates or Fetch PGP Keys. 4. Press the key > Options. 5. • To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch Status field to Yes.
User Guide Security 2. Click Security > Advanced Security Settings > Certificate Enrollment. 3. Change the Certificate Revocation Check Interval field. 4. Press the key > Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Clear Universal Cache.
User Guide Security Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers Option Description Friendly Name Type a display name for the server. Server Name Type the network address of the server. Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net).
User Guide • • • • • • • Security Personal certificates or PGP keys (public and private key pairs) Certificates that you download using a certification authority profile or the BlackBerry Desktop Software Root certificates that are included in the BlackBerry Desktop Software Certificates that you download from an LDAP-enabled server or DSML-enabled server PGP public keys that you download from an LDAP-enabled server Certificates or PGP public keys that you import from your smartphone or a media card Cert
User Guide Security Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Security 3. In the Certificate Status section, change the Expires After field. 4. Press the key > Save. Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3.
User Guide 3. Security • To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to Smart Card. • To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password checkbox. Press the key > Save. Import a certificate from a smart card 1.
User Guide Security Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3.
User Guide Security 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. If necessary, change the User Authenticator field to Smart card. 4. Change the Authentication Certificate field. 5. Press the key > Save. To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.
User Guide Security About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct. For more information about software tokens, contact your administrator.
User Guide Security Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Management.
User Guide Security 3. Type the APN information. 4. Press the key > Save. Turn on safe mode Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the 3. When the dialog appears, click OK. key as the smartphone is loading.
User Guide Security Permission Description Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes Specify whether your smartphone can use third-party applications as a source for customized themes. Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone.
User Guide Security Permission Description Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone. Secure Element Set whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your smartphone's secure element. Depending on your smartphone model and wireless service provider, your smartphone might not use a secure element.
User Guide Security Set or change your smartphone password, 316 I can't unlock my smartphone using my smart card Try the following actions: • • • • Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly. Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
User Guide Service books and diagnostic reports Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test.
User Guide Service books and diagnostic reports Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1. On the home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test. 4.
User Guide • Service books and diagnostic reports If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.
User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide 4. Synchronization Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2. Press the 3. If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. 4.
User Guide Synchronization 1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the 2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Options. key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Synchronization Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Media Options. key > Save.
User Guide 3. Press the Accessibility options key > Save. Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save.
User Guide 7. Press the Accessibility options key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the Related information Icons for sound and alert profiles, 154 key > Delete. TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.
User Guide Accessibility options Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands.
User Guide • Accessibility options To delete the Word Substitution entry, click Delete. Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the • To select the highlighted suggestion and continue typing, click the word. • To ignore the suggestions, keep typing. key on the keyboard.
User Guide Calculator Calculator Use the calculator If you are using your BlackBerry smartphone in landscape view, there are additional functions available for use. On the home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator. Convert a measurement 1. On the home screen or in the Applications folder, click the Calculator icon. 2.
User Guide Glossary Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted. This may also be called a digital certificate.
User Guide Glossary tap A tap is a user interaction with a touch screen, using one finger to quickly touch the screen. Some interactions require the user to tap and briefly hold a finger on the screen. For example, to access your voicemail, tap and hold the 1 key in the phone app. A tap also describes the interaction between two NFC-enabled devices. For example, tap the back of your BlackBerry smartphone against a smart tag.
User Guide Legal notice Legal notice ©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet To Go, Slideshow To Go, and Word To Go are trademarks of DataViz, Inc.
User Guide Legal notice EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE
User Guide Legal notice availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so.
User Guide Legal notice National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.
User Guide Legal notice IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Curve 9380 smartphone model number: REA71UW or REB71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.
